Andrea Reed – Program Leader
An extensive background as an Executive Assistant within the health care sector has allowed Andrea to gain and excel at the skills that make an exceptional team member. Andrea’s is a qualified Assessor and has experience and interest in health and human services, this in combination with a passion for learning has Andrea well suited with HDAA in the Program Leader role.
Andrea leads the program team overseeing the support and coordination to services in theThird Party Verification program for NSW and Northern Territory Quality and Safeguarding Framework assessments. Andrea also assists with assessments for Diagnostic Imaging services, where she completes desk top assessments to DIAS and provides reviews for accreditation. Andrea holds positive client experiences in the highest regard and leads her team with a clear vision of the benefits of a supportive assessment for service providers to continually develop and improve.
Belinda Morley – Program Support
Belinda is passionate about quality and providing a high-level of service to everyone she works with. Belinda has several years’ experience working with the Human Services Quality Framework and supporting disability, child and family and community service organisations in Queensland with the Standards and requirements. Belinda’s experience includes executive support and assistance in the private and public sectors, most recently in a quality role within the Queensland state government which positions her well in providing support for service providers and assessors to facilitate the smooth delivery of quality and safeguarding assessments.
Cathy Mitchell – Program Support
Cathy started with HDAA as a Finance Officer and has now moved to a Program Support role with the team assisting clients in Victoria. Cathy’s primary role with the team is to provide support with the invoicing and contractign aspects of assessments as Cathy has extensive experience in bookkeeping and financial administration.
Cathy has worked with both large and small companies and teams. Cathy holds an Associate Diploma of Business (Accounting), Certificate IV in Financial Services and has completed the DHHS Auditor Awareness training. Cathy is also a member of the Australian Bookkeepers Network.
Cheryl de Blaquiere – Lead Assessor
(Master of Commerce; Diploma of Governance; Diploma of Quality Auditing; Exemplar Global QMS Lead Auditor; Teaching English as a Second Language (TESL) particularly Business English).
Cheryl has experience with a broad spectrum of non-profit services and is currently the Governance Manager at a large inner Melbourne community health centre. Governance and Financial Accounting are key arenas that are underpinned by Cheryl’s qualifications with her corporate expertise being complemented through extensive experience as a qualified Lead Assessor. Cheryl provides assessments for community services, disability services and human services organisations to the HSS, ECIS, ISO 9001, NSDS and HSQS quality frameworks and standards requirements. Cheryl values the ethos of Quality Auditing and the opportunity it provides to support organisations in continuous improvement.
Chris Coombs – Lead Assessor
Adjunct Professor Chris Coombs is a Registered Nurse and Midwife with over 30 years experience. Her qualifications include Bachelor of Health Science and Masters of Nursing with a major thesis on quality and change management.
Chris’ career has included time as Senior Director of Nursing in large rural hospitals and employment in small community hospital services managing a wide range of clinical and administrative services and teams including mental health and aged care.
Chris’ areas of interest are quality, risk management and investigations. Chris is an experienced health assessor particularly in the National Safety and Quality Standards, National Mental Health Standards, the Diagnostic Imaging Accreditation Scheme (DIAS), the Attendant Care Industry Standards and has worked with human services organisations for the assessment to the NSW Disability Services Standards, National Standards for Disability Services and ISO 9001.
Christine McPhee – Program Support
Christine has a high customer service focus and is dedicated to supporting HDAA clients by actively listening, responding and anticipating queries and concerns with respect, empathy and patience.
Christine provides support to assessors and service providers throughout the assessment journey with the coordination, planning and finalisation of assessments, primarily in the program areas of Attendant Care Services, Health Care Accreditation for day procedure services, dental practice and community health care services and with the Diagnostic Imaging Accreditation scheme.
Christine holds a Cert III in Business and has extensive experience in Administration Support, eLearning Development, Training and Quality Coordination. She also has a background in participating in and coordinating Internal Audits
David Hamer – Managing Director
(Master of Management, Post Graduate Diploma Rehabilitation, Post Graduate Diploma of Business Administration, Bachelor of Arts, Certificate in Teaching, Lead Auditor Certificate)
David has worked in the health and human services sectors for many years as a provider of services to people with disabilities and as a manager of health and disability services. He is a vastly experienced assessor and is currently a Director of Health and Disability Auditing New Zealand which is the leading health and human services sector agency in New Zealand. David is a qualified Lead Assessor with considerable experience in assessing human services. His passion is enabling quality development in health and human service organisations.
Dawn Skidmore – Lead Assessor
With an MBA and MSc, Dawn commenced her career as a physiotherapist before progressing into safety and quality positions including as a Program Manager at the Modernisation Agency where Dawn worked on numerous service initiatives and the Kings Fund Organisational Audit and Accreditation Program. As Associate Director of the National Leadership and Innovation Agency, Dawn undertook assessments and oversaw organisational change. She then worked with the highest profile health improvement program with the UK Government and the Healthcare Commission on NHS Annual Health Checks for NHS organisations and ISO 9001.
Dawn has provided assessments with SA Health as part of the performance improvement team and acted as Chief Allied and Scientific Health Advisor for SA. Dawn has also worked as Change and Program Manager at Health Workforce Australia, leading improvement projects across Australia. More recently Dawn worked with Councils, local government, NFPs, NGOs and communities in organisational change, performance improvement, business transformation and capacity building. Dawn works with Health and Human Services for assessments to a variety of safety and quality standards and programs.
George Elliott – Assessor
George has worked extensively in the human services sector as well as the private sector. The primary focus of his career has been on the shaping and improvement of organisations and in-service development and is committed to the operation of organisations and service delivery within a quality management framework.
With a BA, DipBus (Quality Auditing) he has more than 20 years of management experience in provision of services for people with disabilities including at a national level and has worked with governments at the most senior levels.
Over the last few years George has worked with a variety of organisations to assist them in developing meaningful evaluation frameworks. With HDAA George assesses to ISO 9001, the National Standards for Disability Service Standards for Disability Employment Services, the NSW Disability Services Standards in the Third Party Verification program as well as the Human Services Standards in Victoria.
Jane Nunn – Program Support
Jane has a passion for quality management and efficiency in organizational process design. Jane’s extensive experience as a senior administrator and finance officer as well as working in occupational health and safety has provided a robust foundation to support service providers and assessors by coordinating assessments and associated logistics. Jane has worked within the banking sector, in public sector and private commercial organizations and for over 10 years with a not for profit human service organization, specialising in aged care, giving Jane a deeper understanding of service provision and management.
Jane holds a Cert III in Financial Services and has completed the Human Services Quality Standards assessor awareness training.
Janet Davidson McGown – Lead Assessor
Janet has an extensive background working in health and human services, initially in clinical settings as a Registered Nurse and Midwife and later as a senior staff member within statutory bodies charged with improving the quality and safety of healthcare in Queensland and overseeing the management of consumer complaints.
As a qualified Assessor Janet has gained a wide range of experience within both the Health and Human Services sectors, assessing organisations against a variety of standards and schemes including ISO 9001:2015, the Human Services Quality Standards (QLD) for disability services, child placement services and community services; the National Standards for Disability Services in the NSW Third Party Verification program, with the Northern Territory Safeguarding and Quality Framework with disability services and the Attendant Care Industry Standards and National Standards for Quality and Safety in Health Care Services.
Janet has a strong sense of social justice, a passion for engaging with a diverse range of people and groups and the proven ability to rapidly understand the context of an organisation and work collaboratively with staff and all people involved.
Jenny Flynn – Lead Assessor
Bachelor of Social Science (Double Major – Human Resource Development and Primary Health Care) , Certificate VI Training and Assessment, Completed the Australian Institute of Company Directors Course.
Jenny has extensive experience in the Human Service Sector including executive and senior management roles, Human Resource Management and Change Management with high level communication and interpersonal skills. She has demonstrated record of achievement in managing high performance teams and working collaboratively with other government departments, non-government service providers, and community for effective outcomes in the Human Services Sector including Queensland Health, Child Safety, and Disability Services within rural and remote communities. Has a real passion for working in community development in recent years and has well developed skills in collaboration and community capacity building for people with disability and their families.
Jill O’Brien – Lead Assessor
Graduate Certificate Leadership and Management; Graduate Diploma in Management; Bachelor of Health Science in Nursing
Jill has over 30 years experience in the health sector. During her career Jill held senior executive positions including extensive experience as a Director of Nursing in rural/regional settings. Jill brings expertise in organisational change management, risk management, updating and implementing clinical processes for a digital environment, quality management for excellence and innovative problem solving.
Since undertaking the role as a qualified assessor Jill has gained comprehensive experience in assessing health and community organisations against the National Safety and Quality in HealthCare Services Standard and ISO:9001:2015. Jill has a passion to usitilise her experience and expertise to facilitate organisations to achieve quality excellence.
Jim Mackenzie – Lead Assessor
Jim is an accomplished lead auditor and highly experienced quality management/IT Service Management professional who has worked for a range of organisations from Not for Profits to global corporates. He is currently the Quality Manager for a Melbourne based, not for profit, disability service provider.
Jim combines a Medical Science background with extensive experience in the development, deployment, auditing, integration and improvement of management systems; deploying quality frameworks; operational and stakeholder management; management of complex programs and teams. Jim is a qualified Six Sigma Black Belt. His assessing experience includes ISO 9001, Human Services Standards (Vic), Early Childhood Intervention Services, the Human Services Quality Standards (QLD), National Standards for Disability Services (NSDS), the NT Quality and Safeguarding Framework and Occupational Health and Safety Management Systems.
Joanne Keeble – Program Support
Jo is passionate about helping people and enjoys making a positive difference in the community. Jo’s primary role with HDAA is to provide support to service providers and Assessors with the coordination and planning of assessments and with post assessment activity, primarily for NSW and NT based services. Jo adds an energy and enthusiasm that engages with people and makes the journey to accreditation an enjoyable pathway for services, particularly those who are new to the assessment experience.
Jo has a strong background in administration, marketing and event management, with over 15 years’ experience as a Personal Assistant. Jo has also had experience working with the Division of General Practice, coordinating educational programs for general practitioners and their teams. Jo holds a Bachelor of Arts degree with a major in Communications and Sociology.
Judy Addison – Lead Assessor
Judy provides assessments in health and human services for certification, to a range of quality standards. Judy has completed a Lead Assessor qualification for ISO 9001, mandatory assessor training program on the HHS to assess in the Victorian disability, community, children, youth and family sectors; the Department of Employment’s Quality Assurance Framework training for jobactive, to assess national employment providers; assessor training for the Disability Employment and Enterprise Scheme and for the NSW Disability Services Standards. In addition Judy works with health organisations for accreditation to the National Safety & Quality In Healthcare Services Standards.
Prior to assessing with HDAA, Judy used her people skills to help stakeholders engage with continuous quality improvement and assist organisations to develop their quality management systems. Judy has a background in nursing and holds a Graduate Diploma Education, BA Hons, Diploma Management and Quality Management System lead auditor qualifications.
Julie-Ann Douglas – Assessor
Julie-Ann is a Registered Nurse with over 25 years experience in various roles (including as a Clinical Nurse). Some of her work areas have been Oncology, Palliative Care, Neonatal Intensive Care and in the Community. Julie-Ann has conducted audits at a regional hospital as part of the National Safety and Quality Health Standards. Julie-Ann has had the privilege of working with and coordinating 80 volunteers for an organisation who support Foster Carers and Foster Children, through a literacy and numeracy based mentoring program. Julie-Ann believes very strongly in helping the wider community, in providing opportunities and empowering individuals to achieve the best outcomes. Julie-Ann provides assessments for services to the Diagnostic Imaging Accreditation Standards.
Kathy Rees – Lead Assessor/Technical Expert
(Current PhD candidate; Master of Organisational Development & Training; Bachelor of Social Science (double majors in Human Resource Management & Counselling); Diploma of Training & Assessment; Certificate IV Training & Assessment; Lead Auditor qualifications).
With over 30 years of experience in the disability sector, Kathy is active in the areas of project management, training and development. Kathy is the Director and CEO of an established Department of Communities funded service that focuses on self-directed and self-managed arrangements for people with disabilities, including her daughter. Her well-rounded, practical experience and knowledge contribute towards a positive and developmental assessment approach.
Kathy assesses health and human services organisations to a range of standards including ISO 9001, the Human Services Quality Standards, the National Standards for Disability Services and the NSW Disability Services Standards for Third Party Verification.
Leah Kane – Lead Assessor
(Arts/Law degree, Masters Taxation, Graduate Certificate in Compliance, Certificate IV Occupational Health and Safety, Diploma Quality Auditing)
Originally a registered nurse, Leah pursued a legal career in private practice for many years before her inherent curiosity and eagerness to learn led Leah’s transition into quality assessment and compliance roles. Blending her legal and clinical experience, Leah was responsible for quality improvement and regulatory compliance for a large Victorian community health centre which ran mental health, injecting drug users, dental, general practice, home and community care and allied health services. Leah has assisted organisations including local government, NGO’s and private sector providers with the development and implementation of quality and compliance systems. Leah has gained extensive experience as a lead assessor, undertaking many quality assessments for disability, community services, aged care and other human service organisations. In addition Leah has significant expertise and experience in workplace health and safety.
Lisa Esaias – Program Leader
Lisa supports the effective administration and coordination of assessment and certification programs and is the Program Leader for our team working with service providers in Victoria. Lisa holds a Bachelor of Behavioural Science, Certificate in Business and Diploma in Human Resource Management.
Lisa has considerable experience in administration; including in the travel, education and banking sectors. With HDAA Lisa plays an important part in ensuring the effective administration of the assessment programs and working with service providers to streamline multiple accreditation or certification requirements and provide insight to the practicalities and efficiencies of combing assessment activity. Lisa is well versed in the procedural requirements of several assessment programs including ISO 9001, the Human Services Standards in Victoria, Early Childhood Intervention Services (Vic) and National Standards for Disability Services for Disability Employment Services.
Margaret Robson – Lead Assessor
Margaret has been a Lead Assessor undertaking assessments for community services, disability services, advocacy, drug and alcohol and general practice services to quality and safeguarding Standards and Frameworks. Margaret has the ability to collect, examine and analyses evidence and to understand complex operations from a broad perspective. She has extensive experience providing political and policy advice to Government Ministers within Australia and has worked in similar positions overseas.
Margaret has completed the mandatory training requirements for auditing under the Human Services Quality Framework, the National Standards for Disability Services (Advocacy and Disability Employment and Enterprise Scheme), the Standards on Culturally Secure Practice (Alcohol and other Drug Sector), the Standards for Therapeutic Communities and Residential Rehabilitation Services, and the Quality Assurance Framework. Margaret also assess under the Mental Health Standards, the Northern Territory Quality and Safeguarding Framework and to ISO 9001.
Mary Barram – Lead Assessor
Mary has extensive experience in the human services sector. She has worked with particular focus on the development of community services and with funded programs in the areas of homelessness, youth affairs and child safety.
Mary’s career highlights include supporting the roll-out and evaluation of the Which Way You Mob project in North Queensland. This project funded indigenous organisations to implement their own community development strategies to support at-risk Aboriginal and Torres Strait Islander young people, managing the state-wide Youth Support Coordinator program.
Mary has been an assessor of disability, child safety and community services for over 10 years and is able to draw on her experience working with government and non-government agencies. She is an executive member of a number of NGO Boards.
Mary currently provides assessments relating to ISO 9001 Quality Standards, the Queensland Human Services Quality Framework (HSQF), and the New South Wales, Disability Service Standards. Mary is committed to using the assessment process as a tool for organisational development, enabling organisations to provide optimal services to their clients.
Michael Wilson – Lead Assessor/Technical Expert
Michael has extensive knowledge and experience across the human services sector, having worked for service providers and the Department of Social Services (DSS), along with supporting various community organisations in a voluntary capacity. Michael worked for Centrelink as a Disability Support Officer and State Disability Program Advisor, and moved on to work for DSS in senior positions including Assistant National Director and relief National Director in the Disability Employment Assistance area. Michael is well versed in Quality Management Systems having previously held responsibility for Disability Employment and Enterprise Services Quality Assurance nationally. He was also a member of the JAS-ANZ Accreditation Review Panel.
Michael has lived experience of disability and has previously worked as a supported employee in an Australian Disability Enterprise. He also accessed assistance to find work in the open labour market from Disability Employment Services. Michael is a qualified and experienced Assessor of the National Standards for Disability Services, ISO 9001 and the Human Services Quality Standards. Michael holds a Master of Business Administration and Doctor of Business Administration degrees.
Michelle Murphy – Manager Finance
Michelle holds a Bachelor of Commerce (Accounting and Finance). Michelle has considerable experience gained over 25 years of working in finance, administration and human resource roles in both state and local government within the finance and accounting areas. More recently Michelle has enjoyed working in the private sector with significant financial management responsibilities.
Nicola Agnew – Program Support
Nicola has an extensive background in administration support and executive assistance; including in government, education and the energy and mining sectors. She also has experience in workplace rehabilitation services, managing the return to work for injured employee’s.
Nicola holds a Bachelor of Social Science (Psychology) and is passionate about providing quality support to positively impact those she works with. In her role as Program Support for HDAA, Nicola provides support to service providers and assessors with the coordination and planning of assessments and with post assessment activity.
Peta Miller – Lead Assessor
Peta Miller is a qualified professional with over 20 years industry experience in child protection, out of home care and disability services.
A significant part of Peta’s career was spent with Family and Community Services (FaCS), in a child protection capacity and then in management roles, within the disability, family and support services sector. Most recently, Peta has undertaken a challenging role in business development and executive leadership at Northside Community Forum, which is focused on disability and aged care and is also currently working in contract positions within the child, disability and family services industry specialising in governance and assessments. Peta has also been integral in establishing an LGBTI working group for professionals working within the aged care sector in the Northern Sydney area.
Peta holds a Bachelor of Social Work degree as well as a Certificate IV in Training and Assessment and has experience working with various Quality and Safeguarding verification, certification and accreditation frameworks.
Peter Jensen – Lead Assessor
Peter has worked in the health and human services sectors for over 35 years, initially as a registered psychologist in the disability services sector working in both government and non-government organisations providing professional services to children and adults and their families. Subsequently, Peter worked in senior roles within various government agencies undertaking policy and program development in the human services, education and early childhood sectors, including disability services, child care, child protection, healthy ageing and education.
Peter is qualified as a Lead Assessor and has achieved broad experience with assessing service providers against a range of quality standards assessment programs, including the ISO 9001, the National Standards for Disability Services and NSW Disability Services Standards for the NSW Third Party Verification Program, the Human Services Quality Standards for disability, community services and child safety services in Queensland and in residential aged care accreditation.
Rebecca Bradshaw – Lead Assessor
Rebecca’s passion for quality systems development, implementation and evaluation within community services is demonstrated by her experience across a range of quality management roles. Rebecca’s experience working with community health and disability services has allowed her to focus on successfully developing, implementing and auditing Quality Systems. Rebecca has achieved qualifications in Nursing and Health Studies, social science and health management as well as completed ISO Lead Auditor training and the mandatory training for the Department of Human Service Standards and Human Service Quality Framework. Rebecca works with health and human services for assessment and certification to a range of quality standards.
Robyn DeJong – Assessor
Robyn’s diverse experience in human services includes direct support, program planning, funding, training and management. Robyn was recently engaged by the Disability Services Commission of Western Australia (DSC) as the Quality Coordinator of the Learning and Development Branch and she is currently a member of the Panel of Evaluators with the DSC.
Robyn’s practical assessment and evaluation experience includes Department of Health and Human Services Standards (HSS), National Standards Disability Services (NSDS), ISO 9001:2015 and Standards for Registered Training Organisations 2015.
Robyn is also an experienced trainer and assessor who designs, develops and delivers accredited training within the Vocational Education and Training (VET) industry in the community services, business and training and assessment packages.
Sonia Serong – Program Leader
Sonia has many years’ experience working in public and private health service companies as a internal auditor and quality coordinator responsible for aligning organisations’ IT systems with ISO 9001. Sonia enjoys roles that are customer focused and has worked for several years providing support to health practices undertaking certification and accreditation to quality standards for health insurance purposes. With a significant degree of IT skill, Sonia is able to provide an added depth to supporting clients using internet based systems such as HDAA’s onTrack for Diagnostic Imaging Accreditation.
As a Program Leader Sonia leads the coordination of health assessments provided by HDAA including with the Attendant Care Industry Standards, NSMHS, NSQHSS in Dental, Day Procedure and Community Health Care settings and provides support and assessments for DIAS practices.
Suzanne Le Huray – General Manager
Suzanne has considerable leadership and management experience of health and human services project management and health promotion program management. Suzanne has managed research in randomised control trials on behaviour change and has acted as an advisor to a governmental strategy group for health promotion design.Suzanne has also provided extensive consultancy to primary care service development and assessment systems and Standards in both Australia and New Zealand.
Suzanne’s current position includes maintaining a clear understanding of HDAA’s core areas of business and changes in the sectors effecting service providers HDAA work with and the relevant Standards and schemes. THis, along with a passion for maximising people’s potential, Suzanne has led the development of staff training guidelines for a national organisation and has lectured to post graduate medical students and continues to support HDAA people with training and professional development guidance.
As a qualified assessor Suzanne has provided assessments to community services and for the Diagnostic Imaging Accreditation Scheme. Having also completed the mandatory assessor training for the HSS(Vic), HSQS (Qld) and Attendant Care Industry Standards, Suzanne also maintains HDAA’s accreditation and quality management systems and provides reviews and certification decisions for health and human services assessments.
Terrence O’Brien – Lead Assessor/Technical Expert
Terrence holds a Doctor of Philosophy and Master and Bachelor of Education. He has extensive experience in evaluation and research in the areas of government-funded community services, including evaluating services for Aboriginal and Torres Strait Islander families, working in Indigenous communities and managing an evaluation unit for the Queensland Department of Communities, Child Safety, and Disability Services. Terrence has spent several years working as an early childhood teacher and in teacher education and curriculum research. Terrence’s experience in leading teams in program and project development include community and stakeholder consultation. He has a demonstrated ability to communicate effectively with people with disability, their families, carers and has an awareness of disability consumer’s perspective having over 12 months experience in the disability sector as an assessor of disability services.
Terrence also has experience as an assessor of Licensed Child Safety Services, Disability Services and Community Services under the HSQF in Queensland and with Child, Youth and Family Services, Disability Services and Housings and Homelessness services with the HSS in Victoria, the NSW DSS, the National Standards for Disability Services for TPV and the NT Quality & Safeguarding Framework.