Amie Hancock – Support Officer
Amie’s career to date has focused on the healthcare sector including experience in private and public hospitals and over four years’ working as an Enrolled Nurse in aged care services. Amie has also developed strong administrative skills which combined with her caring approach create an ideal skill set for the Program Support Officer role.
Amie is proud to be a part of HDAA and is currently providing support and assistance to day procedure services and dental practices in scope of the National Safety and Quality Health Service Standards (NSQHSS), mental health services completing assessment to the National Standards for Mental Health Services (NSMHS) and a variety of health care services undergoing desktop assessment to the Diagnostic Imaging Accreditation Scheme (DIAS).
Amie holds a Diploma of Nursing and is a registered practitioner with AHPRA.
Anthea Jackson – Lead Assessor
Anthea holds a Masters of Social Work and post graduate qualifications in human resource management. She has worked in the health, housing and human services sectors in both government and not for profit contexts for many years. Her experience includes direct service delivery within child and family health, specialist housing services, child safety and early intervention, out of home care, early childhood and disability services. She also has many years’ experience managing multifaceted services at both an operational and strategic level and as an active participant on not-for-profit Boards.
Anthea assesses health and human service organisations to a range of standards including the National Mental Health Standards, the Human Service Standards in Victoria and NDIS Practice Standards.
Cathy Mitchell – Program Support
Cathy started with HDAA as a Finance Officer and has now shifted her skills and increased her role to include Program Support with the team assisting clients in Victoria and disability employment services. Cathy’s primary role with the team is to provide support with the invoicing, contracting, planning and the general administration aspects of assessment coordination and client support.
Cathy has worked with both large and small companies and teams. Cathy holds an Associate Diploma of Business (Accounting), Certificate IV in Financial Services and has completed the DHHS Auditor Awareness training. Cathy is also a member of the Australian Bookkeepers Network.
Cheryl de Blaquiere – Lead Assessor
(Master of Commerce; Diploma of Governance; Diploma of Quality Auditing; Exemplar Global QMS Lead Auditor; Teaching English as a Second Language (TESL) particularly Business English).
Cheryl has experience with a broad spectrum of non-profit services and is currently the Governance Manager at a large inner Melbourne community health centre. Governance and Financial Accounting are key arenas that are underpinned by Cheryl’s qualifications with her corporate expertise being complemented through extensive experience as a qualified Lead Assessor. Cheryl provides assessments for community services, disability services and human services organisations to the HSS, ECIS, ISO 9001, NSDS and HSQS quality frameworks and standards requirements. Cheryl values the ethos of Quality Auditing and the opportunity it provides to support organisations in continuous improvement.
Chris Coombs – Lead Assessor
Adjunct Professor Chris Coombs is a Registered Nurse and Midwife with over 30 years experience. Her qualifications include Bachelor of Health Science and Masters of Nursing with a major thesis on quality and change management.
Chris’ career has included time as Senior Director of Nursing in large rural hospitals and employment in small community hospital services managing a wide range of clinical and administrative services and teams including mental health and aged care.
Chris’ areas of interest are quality, risk management and investigations. Chris is an experienced health assessor particularly in the National Safety and Quality Standards, National Mental Health Standards, the Diagnostic Imaging Accreditation Scheme (DIAS), the Attendant Care Industry Standards and has worked with human services organisations for the assessment to the NSW Disability Services Standards, National Standards for Disability Services and ISO 9001.
Christine McPhee – Program Support
Christine has a high customer service focus and is dedicated to supporting HDAA clients by actively listening, responding and anticipating queries and concerns with respect, empathy and patience.
Christine provides support to assessors and service providers throughout the assessment journey with the coordination, planning and finalisation of assessments, primarily in the program areas of NDIS Practice Standards, NT Quality and Safeguarding assessments, ISO 9001 and the HSQS.
Christine holds a Cert III in Business and has extensive experience in Administration Support, eLearning Development, Training and Quality Coordination. She also has a background in participating in and coordinating Internal Audits in the product sector.
David Hamer – Managing Director
(Master of Management, Post Graduate Diploma Rehabilitation, Post Graduate Diploma of Business Administration, Bachelor of Arts, Certificate in Teaching, Lead Auditor Certificate)
David has worked in the health and human services sectors for many years as a provider of services to people with disabilities and as a manager of health and disability services. He is a vastly experienced assessor and is currently a Director of Health and Disability Auditing New Zealand which is the leading health and human services sector agency in New Zealand. David is a qualified Lead Assessor with considerable experience in assessing human services. His passion is enabling quality development in health and human service organisations.
Dawn Skidmore – Lead Assessor
With an MBA and MSc, Dawn commenced her career as a physiotherapist before progressing into safety and quality positions including as a Program Manager at the Modernisation Agency where Dawn worked on numerous service initiatives and the Kings Fund Organisational Audit and Accreditation Program. As Associate Director of the National Leadership and Innovation Agency, Dawn undertook assessments and oversaw organisational change. She then worked with the highest profile health improvement program with the UK Government and the Healthcare Commission on NHS Annual Health Checks for NHS organisations and ISO 9001.
Dawn has provided assessments with SA Health as part of the performance improvement team and acted as Chief Allied and Scientific Health Advisor for SA. Dawn has also worked as Change and Program Manager at Health Workforce Australia, leading improvement projects across Australia. More recently Dawn worked with Councils, local government, NFPs, NGOs and communities in organisational change, performance improvement, business transformation and capacity building. Dawn works with Health and Human Services for assessments to a variety of safety and quality standards and programs.
Deborah Graham – Assessor
Deborah has 40 years’ nursing experience in acute medical, trauma and aged care, management roles include Health and Safety Representative, Return to Work Coordinator and for the past 8 years part of the Safety and Quality management team.
Deborah has worked with regional and rural hospitals and day surgeries to provide assessments to the NSQHSS and worked with disability and human services for assessments to ISO 9001:2015 and other Standards.
Deborah enjoys being an Assessor has continued to build experience by supporting organisations through assessment activity. Deborah holds qualifications to assess with the NSQHSS second edition standards, ISO 9001:2015, ISO 45001:2018, ISO/DIS 45001:2016, QHSE Code:2013 and continues to increase the range of Standards she works with .
George Elliott – Assessor
George has worked extensively in the human services sector as well as the private sector. The primary focus of his career has been on the shaping and improvement of organisations and in-service development and is committed to the operation of organisations and service delivery within a quality management framework.
With a BA, DipBus (Quality Auditing) he has more than 20 years of management experience in provision of services for people with disabilities including at a national level and has worked with governments at the most senior levels.
Over the last few years George has worked with a variety of organisations to assist them in developing meaningful evaluation frameworks. With HDAA George assesses to ISO 9001, the National Standards for Disability Service Standards for Disability Employment Services, the Human Services Standards in Victoria and c
Jane Nunn – Program Support
Jane has a passion for quality management and efficiency in organizational process design. Jane’s extensive experience as a senior administrator and finance officer as well as working in occupational health and safety has provided a robust foundation to support service providers and assessors by coordinating assessments and associated logistics. Jane has worked within the banking sector, in public sector and private commercial organizations and for over 10 years with a not for profit human service organization, specialising in aged care, giving Jane a deeper understanding of service provision and management.
Jane holds a Cert III in Financial Services and has completed the Human Services Quality Standards assessor awareness training and the NDIS Commissions training for the Practice Standards.
Janet Davidson McGown – Director Assessor Performance
Janet has an extensive background working in health and human services, initially in clinical settings as a Registered Nurse and Midwife and later as a senior staff member within statutory bodies charged with improving the quality and safety of healthcare in Queensland and overseeing the management of consumer complaints.
As a qualified Assessor Janet has gained a wide range of experience within both the Health and Human Services sectors, assessing organisations against a variety of standards and schemes including ISO 9001:2015, the Human Services Quality Standards (QLD) for disability services, child placement services and community services; the National Standards for Disability Services, the Northern Territory Safeguarding and Quality Framework with disability services, the Attendant Care Industry Standards, the National Standards for Quality and Safety in Health Care Services and the NDIS Commissions Practice Standards.
Janet has a strong sense of social justice, a passion for engaging with a diverse range of people and groups and the proven ability to rapidly understand the context of an organisation and work collaboratively with staff and all people involved.
Jenny Flynn – Lead Assessor
Bachelor of Social Science (Double Major – Human Resource Development and Primary Health Care) , Certificate VI Training and Assessment, Completed the Australian Institute of Company Directors Course.
Jenny has extensive experience in the Human Service Sector including executive and senior management roles, Human Resource Management and Change Management with high level communication and interpersonal skills. She has demonstrated record of achievement in managing high performance teams and working collaboratively with other government departments, non-government service providers, and community for effective outcomes in the Human Services Sector including Queensland Health, Child Safety, and Disability Services within rural and remote communities. Has a real passion for working in community development in recent years and has well developed skills in collaboration and community capacity building for people with disability and their families.
Jill O’Brien – Lead Assessor
Graduate Certificate Leadership and Management; Graduate Diploma in Management; Bachelor of Health Science in Nursing
Jill has over 30 years experience in the health sector. During her career Jill held senior executive positions including extensive experience as a Director of Nursing in rural/regional settings. Jill brings expertise in organisational change management, risk management, updating and implementing clinical processes for a digital environment, quality management for excellence and innovative problem solving.
Since undertaking the role as a qualified assessor Jill has gained comprehensive experience in assessing health and community organisations against the National Safety and Quality in HealthCare Services Standard and ISO:9001:2015. Jill has also successfully completed the NDIS Commissions training for assessors providing Verification and Certification to the NDIS Practice Standards. Jill has a passion to usitilise her experience and expertise to facilitate organisations to achieve quality excellence.
Jim Mackenzie – Lead Assessor
Jim is an accomplished lead assessor and highly experienced quality management professional who has worked for a range of organizations from Not for Profits to global corporates across various sectors. He is currently the Quality Manager for a Melbourne based, not for profit, disability service provider and has considerable experience assessing health, community, disability and human services organisations. Jim combines a Medical Science background with a passion for improving businesses and extensive experience in the development, deployment, auditing, integration and improvement of management systems and quality frameworks. Jim is a qualified Six Sigma Black Belt. Jim assesses to: NDIS Practice Standards, ISO 9001:2015, Human Services Standards (Vic), Early Childhood Intervention Standards (Vic), the Human Services Quality Standards (QLD), NSDS, the NT Quality and Safeguarding Framework, Occupational Health and Safety Management Systems and Environmental Management Systems.
Judy Addison – Lead Assessor
Judy provides assessments in health and human services for certification, to a range of quality standards. Judy has completed a Lead Assessor qualification for ISO 9001, mandatory assessor training program on the HHS to assess in the Victorian disability, community, children, youth and family sectors; assessor training for the Disability Employment and Enterprise Scheme and for the NDIS practice Standards. In addition Judy works with health organisations for accreditation to the National Safety & Quality In Healthcare Services Standards.
Prior to assessing with HDAA, Judy used her people skills to help stakeholders engage with continuous quality improvement and assist organisations to develop their quality management systems. Judy has a background in nursing and holds a Graduate Diploma Education, BA Hons, Diploma Management and Quality Management System lead auditor qualifications.
Julie-Ann Douglas – Assessor
Julie-Ann is a Registered Nurse with over 25 years experience in various roles (including as a Clinical Nurse). Some of her work areas have been Oncology, Palliative Care, Neonatal Intensive Care and in the Community. It has been her privilege to coordinate 80 volunteers for an organisation who support Foster Carers and Foster Children, through a literacy and numeracy based mentoring program.
Julie-Ann has participated in internal and third party audits of regional hospital as part of the National Safety and Quality Health Standards and conducts DIAS assessments for diagnostic imaging practices. Julie-Ann believes very strongly in helping the wider community, in providing opportunities and empowering individuals to achieve the best outcomes.
Julie Hall – Assessor
With over 35 years of nursing experience Julie has a multitude and diverse range of clinical skills, experience and knowledge including medical, surgical, theatre, accident & emergency, coronary care, dental and aged care.
Julie is the Quality Manager for a regional South Australian hospital, aged care and dental service, a position she has held for over 15 years, and is responsible for developing and updating systems to comply with the NSQHSS, ISO standards and Aged Care Standards, as well as educating the workforce.
Her passion for quality, sharing knowledge and ideas, saw her progression into assessing in 2014 and she continues to dedicate time to both assessing and her role in Quality Management. This provides Julie with a unique understanding of the communication skills required between client and assessor.
Kathy Rees – Lead Assessor/Technical Expert
(Current PhD candidate; Master of Organisational Development & Training; Bachelor of Social Science (double majors in Human Resource Management & Counselling); Diploma of Training & Assessment; Certificate IV Training & Assessment; Lead Auditor qualifications).
With over 30 years of experience in the disability sector, Kathy is active in the areas of project management, training and development. Kathy is the Director and CEO of an established Department of Communities funded service that focuses on self-directed and self-managed arrangements for people with disabilities, including her daughter. Her well-rounded, practical experience and knowledge contribute towards a positive and developmental assessment approach.
Kathy assesses health and human services organisations to a range of standards including ISO 9001, the Human Services Quality Standards, the National Standards for Disability Services and the NSW Disability Services Standards for Third Party Verification.
Lisa Esaias – Program Leader
Lisa supports the effective administration and coordination of assessment and certification programs and is the Program Leader for our team working with service providers in Victoria. Lisa holds a Bachelor of Behavioural Science, Certificate in Business and Diploma in Human Resource Management.
Lisa has considerable experience in administration; including in the travel, education and banking sectors. With HDAA Lisa plays an important part in ensuring the effective administration of the assessment programs and working with service providers to streamline multiple accreditation or certification requirements and provide insight to the practicalities and efficiencies of combing assessment activity. Lisa is well versed in the procedural requirements of several assessment programs including ISO 9001, the Human Services Standards in Victoria, Early Childhood Intervention Services (Vic) and National Standards for Disability Services for Disability Employment Services.
Marc Gehrmann – Trainee Assessor
Marc has extensive experience working with health and human services, engaging collaboratively with both government and non-government organisations in areas such as research and evaluation of programs and policies, strategic planning, and program development.
Marc holds an Honours Degree in Psychology, and a Graduate Certificate in Health Industry Management. Marc is currently completing additional Assessor training in various standards and schemes including the Human Services Quality Standards (QLD), ISO 9001:2015, and the NDIS Commission Practice Standards.
Marc is passionate about working collaboratively with health and human services to help improve the lives of vulnerable people and has a strong interest in the areas of mental health and suicide prevention. Prior to joining HDAA, Marc managed a national evaluation of Australia’s largest suicide bereavement service which provides important support to people who have lost a loved one to suicide.
Maria Wiechers – Assessor
Maria has over 20 years of experience in Governance and Management of public and private sector organisations including disability services, Aged Care and Mental Health with Councils, Local Government, NFPs, NGOs and Communities. With a Master of Business Administration and Master of Arts Maria commenced her career as a Project, Product and Financial Manager in a corporate environment in organisational change, knowledge management, business transformation and performance improvement (Balanced Scorecard). Maria gained valuable insight to the NDIS working as a Planner with the NDIS following a period working as Case Manager in a disability service.
Maria is based in Melbourne and provides assessments of Quality Management Systems (ISO 9001), Human Services Standards, the National Standards for Disability Services and the NDIS Practice Standards.
Mary Barram – Lead Assessor
Mary has extensive experience in the human services sector. She has worked with particular focus on the development of community services and with funded programs in the areas of homelessness, youth affairs and child safety.
Mary’s career highlights include supporting the roll-out and evaluation of the Which Way You Mob project in North Queensland. This project funded indigenous organisations to implement their own community development strategies to support at-risk Aboriginal and Torres Strait Islander young people, managing the state-wide Youth Support Coordinator program.
Mary has been an assessor of disability, child safety and community services for over 10 years and is able to draw on her experience working with government and non-government agencies. She is an executive member of a number of NGO Boards.
Mary currently provides assessments relating to ISO 9001 Quality Standards, the Queensland Human Services Quality Framework (HSQF), and the New South Wales, Disability Service Standards. Mary is committed to using the assessment process as a tool for organisational development, enabling organisations to provide optimal services to their clients.
Michael Wilson – Lead Assessor/Technical Expert
Michael has extensive knowledge and experience across the human services sector, having worked for service providers and the Department of Social Services (DSS), along with supporting various community organisations in a voluntary capacity. Michael worked for Centrelink as a Disability Support Officer and State Disability Program Advisor, and moved on to work for DSS in senior positions including Assistant National Director and relief National Director in the Disability Employment Assistance area. Michael is well versed in Quality Management Systems having previously held responsibility for Disability Employment and Enterprise Services Quality Assurance nationally. He was also a member of the JAS-ANZ Accreditation Review Panel.
Michael has lived experience of disability and has previously worked as a supported employee in an Australian Disability Enterprise. He also accessed assistance to find work in the open labour market from Disability Employment Services. Michael is a qualified and experienced Assessor of the National Standards for Disability Services, ISO 9001 and the Human Services Quality Standards. Michael holds a Master of Business Administration and Doctor of Business Administration degrees.
Nicola Agnew – Program Support
Nicola has an extensive background in administration support and executive assistance; including in government, education and the energy and mining sectors. She also has experience in workplace rehabilitation services, managing the return to work for injured employee’s.
Nicola holds a Bachelor of Social Science (Psychology) and is passionate about providing quality support to positively impact those she works with. In her role as Program Support for HDAA, Nicola provides support to service providers and assessors with the coordination and planning of assessments and with post assessment activity. Nicola has successfully completed the HSS Auditor training and the NDIS Commissions training on the Practice Standards, giving an in-depth understanding of the schemes to benefit the support provided to clients and assessment teams.
Penny Redshaw – Program Leader
Penny has a background in office administration and has experience working for various mental health and community organisations, both directly and indirectly supporting clients. She is passionate about quality within the health and community services sectors and currently works to support HDAA’s health, diagnostic imaging and NDIS programs. Penny provides administrative and planning support to clients and assessors throughout each stage of the assessment process, including before and after assessments.
Penny holds a Bachelor of Social Science (Development) and a Master of Public Health (Health Promotion). After graduating in 2018, she is excited about working with HDAA and toward positive outcomes for the consumers of health and community services.
Peta Miller – Lead Assessor
Peta Miller is a qualified professional with over 20 years industry experience in child protection, out of home care and disability services.
A significant part of Peta’s career was spent with Family and Community Services (FaCS), in a child protection capacity and then in management roles, within the disability, family and support services sector. Most recently, Peta has undertaken a challenging role in business development and executive leadership at Northside Community Forum, which is focused on disability and aged care and is also currently working in contract positions within the child, disability and family services industry specialising in governance and assessments. Peta has also been integral in establishing an LGBTI working group for professionals working within the aged care sector in the Northern Sydney area.
Peta holds a Bachelor of Social Work degree as well as a Certificate IV in Training and Assessment and has experience working with various Quality and Safeguarding verification, certification and accreditation frameworks.
Peter Jensen – Lead Assessor
Peter has worked in the health and human services sectors for over 35 years, initially as a registered psychologist in the disability services sector working in both government and non-government organisations providing professional services to children and adults and their families. Subsequently, Peter worked in senior roles within various government agencies undertaking policy and program development in the human services, education and early childhood sectors, including disability services, child care, child protection, healthy ageing and education.
Peter is qualified as a Lead Assessor and has achieved broad experience with assessing service providers against a range of quality standards assessment programs, including the ISO 9001, the National Standards for Disability Services and NSW Disability Services Standards for the NSW Third Party Verification Program, the Human Services Quality Standards for disability, community services and child safety services in Queensland and in residential aged care accreditation.
Rebecca Bradshaw – Lead Assessor
Rebecca’s passion for quality systems development, implementation and evaluation within community services is demonstrated by her experience across a range of quality management roles. Rebecca’s experience working with community health and disability services has allowed her to focus on successfully developing, implementing and auditing Quality Systems. Rebecca has achieved qualifications in Nursing and Health Studies, social science and health management as well as completed ISO Lead Auditor training and the mandatory training for the Department of Human Service Standards and Human Service Quality Framework. Rebecca works with health and human services for assessment and certification to a range of quality standards.
Robyn DeJong – Assessor
Robyn’s diverse experience in human services includes direct support, program planning, funding, training and management. Robyn was recently engaged by the Disability Services Commission of Western Australia (DSC) as the Quality Coordinator of the Learning and Development Branch and she is currently a member of the Panel of Evaluators with the DSC.
Robyn’s practical assessment and evaluation experience includes Department of Health and Human Services Standards (HSS), National Standards Disability Services (NSDS), ISO 9001:2015 and Standards for Registered Training Organisations 2015.
Robyn is also an experienced trainer and assessor who designs, develops and delivers accredited training within the Vocational Education and Training (VET) industry in the community services, business and training and assessment packages.
Samantha Kenn – Program Support
Sam’s training in nursing and experience working as a Pathology Collector for some years has provide a strong foundation and understanding of a variety of health services and the underlying systems and regulations required to deliver safe and quality care.
Working in administration in the corporate and real-estate sectors, Sam has gained extensive experience providing professional, positive and responsive customer support, developing efficient and effective systems and ensure their appropriate use for continued improvement of businesses core processes.
Sam is dedicated to working with service providers in a collaborative and meaningful process that will support each providers vision and ultimately add to the goal to use audit and assessment to progress and develop quality services to in turn create the potential for “better lives”.
Scott Douglas – Assessor
Scott has over 25 years’ experience in middle and senior manager roles in various Human Service organisations across government and non-government sectors. He has served various Boards and was co-founder and President of an overseas aid organisation, Life Aid International. As well as auditing Scott has extensive experience in quality management, project and program design, implementation, monitoring and evaluation of Australian Aboriginal and Torres Strait Islander communities and overseas.
Scott’s area of assessment expertise and experience are in Disability Services, Child Protection, Child and Family Services, Alcohol and Drugs, Employment Services and ISO 9001:2015 in all states and territories of Australia and Papua New Guinea. (Master of Community and International Development; Graduate Certificate of Management; Diploma of Quality Auditing; Certificate IV Training & Assessment: Lead Assessor qualifications). Scott is a registered Lead Assessor under the International Register for Certified Auditor (IRCA)
Sonia Serong – Program Leader
Sonia has many years’ experience working in public and private health service companies as a internal auditor and quality coordinator responsible for aligning organisations’ IT systems with ISO 9001. Sonia enjoys roles that are customer focused and has worked for several years providing support to health practices undertaking certification and accreditation to quality standards for health insurance purposes. With a significant degree of IT skill, Sonia is able to provide an added depth to supporting clients using internet based systems such as HDAA’s onTrack for Diagnostic Imaging Accreditation.
As a Program Leader Sonia leads the coordination of health assessments provided by HDAA including with the Attendant Care Industry Standards, NSMHS, NSQHSS in Dental, Day Procedure and Community Health Care settings and provides support and assessments for DIAS practices.
Suzanne Le Huray – General Manager
Suzanne has considerable leadership and management experience of health and human services project management and health promotion program management. Suzanne has managed research in randomised control trials on behaviour change and has acted as an advisor to a governmental strategy group for health promotion design.Suzanne has also provided extensive consultancy to primary care service development and assessment systems and Standards in both Australia and New Zealand.
Suzanne’s current position includes maintaining a clear understanding of HDAA’s core areas of business and changes in the sectors effecting service providers HDAA work with and the relevant Standards and schemes. THis, along with a passion for maximising people’s potential, Suzanne has led the development of staff training guidelines for a national organisation and has lectured to post graduate medical students and continues to support HDAA people with training and professional development guidance.
As a qualified assessor Suzanne has provided assessments to community services and for the Diagnostic Imaging Accreditation Scheme. Having also completed the mandatory assessor training for the HSS(Vic), HSQS (Qld) and the NDIS Commissions training for the Practice Standards. Suzanne also maintains HDAA’s accreditation and quality management systems and provides reviews and certification decisions for health and human services assessments.
Terrence O’Brien – Lead Assessor/Technical Expert
Terrence holds a Doctor of Philosophy and Master and Bachelor of Education. He has extensive experience in evaluation and research in the areas of government-funded community services, including evaluating services for Aboriginal and Torres Strait Islander families, working in Indigenous communities and managing an evaluation unit for the Queensland Department of Communities, Child Safety, and Disability Services. Terrence has spent several years working as an early childhood teacher and in teacher education and curriculum research. Terrence’s experience in leading teams in program and project development include community and stakeholder consultation. He has a demonstrated ability to communicate effectively with people with disability, their families, carers and has an awareness of disability consumer’s perspective having over 12 months experience in the disability sector as an assessor of disability services.
Terrence also has experience as an assessor of Licensed Child Safety Services, Disability Services and Community Services under the HSQF in Queensland and with Child, Youth and Family Services, Disability Services and Housings and Homelessness services with the HSS in Victoria, the NSW DSS, the National Standards for Disability Services for TPV and the NT Quality & Safeguarding Framework.