Impartiality and Independence Statement

How HDAA manages its impartiality

Impartiality and Independence Statement

This is to confirm that HDAA Australia Pty Ltd (HDAA) and its Impartiality Committee has considered the strict need and obligation of the Company to not allow financial or other considerations to impact on the Certification Process.

The Company has implemented a Certification Panel process for determining a certification decision. The Certification Panel may only be involved in certification decisions where they are not part of the assessment team and have no conflict of interest with the organisation being assessed.

In this way HDAA provides an assurance that each certification decision is an impartial one.

Where any individual has a conflict of interest, or perceived conflict of interest regarding a certification decision, that person will not take part in the certification decision making process with respect to that certification decision; this includes any director, manager, staff member, contracted person or other associated person.

The Certification Panel will determine the outcome of certification. Membership of the Certification Panel will include two knowledgeable persons who have training in assessing but who were not directly involved in the specific assessment; for disability provider certification this will be a lead assessor and a person with disability who is also an approved assessor in at least one of the disability programs which are operated by HDAA.

Where the recommendations of the assessment team are not followed by the Certification Panel, the recommendation of the assessment team and the decision of the Certification Panel will be referred to the HDAA Impartiality Committee who will determine the final decision outcome.

Our organisation structure is key to ensuring the delivery of impartial assessment decision making and functioning. We maintain impartiality through the provision of a standard contract between HDAA and any employee or contracted assessor. We also establish service agreements with clients that set out our mutual obligations to function in an impartial manner.

1. The assessor agreements require that assessors may not assess services if the assessor has provided consulting services within 24 months.
2. The client service agreements also require that the provider identify any conflict of interest.

We have, in brief, implemented the following rules to manage the risk of conflict of interest and maintain impartiality:

  • Assessment team members will not have worked with, or been a service user of, or consulted to the service provider, in the last 24 months, or have reasonable prospects of such work in the next 24 months.
  • HDAA or assessment team members will not have any financial interest in the service provider or relatives or friends with a financial interest in the service provider.
  • HDAA or assessment team members will not be in competition with the service provider.
  • HDAA or assessment team members will not have any other commercial or voluntary arrangement or directorship with the service provider.
  • HDAA or assessment team members will not have immediate family members employed by a service provider, or in any of the above situations.
  • The assessment team members will not have any personal bias or inclination which would affect decisions in relation to the service provider.
  • HDAA or assessment team members will not have any personal obligation, allegiance or loyalty to the service provider which would affect decisions.