Andrea Reed – Program Support
An extensive background as an Executive Assistant within the health care sector has allowed Andrea to gain and excel at the skills that make an exceptional support officer. Andrea’s experience and interest in health and human services, in combination with a passion for learning, has brought her to HDAA in a program support role primarily for the Diagnostic Imaging and Human Services New South Wales programs. Andrea holds positive client experiences in the highest regard and looks forward to assisting you throughout your accreditation.
Brian Amos – Advisory Council Member
Brian has extensive knowledge and experience in the areas of aged care, disability and palliative care. He has a number of years background working at various levels including nursing and senior management for both the private and the not-for-profit sector. Brian is a qualified and experienced principle Lead Assessor of Human Service organisations. Brian’s tertiary qualifications include the Diploma in Quality Auditing, management, counselling, Cert IV in workplace training and assessment and post-graduate qualifications in health. Brian has previously provided care to a person with physical disability.
Cathy Mitchell – Finance Officer
Cathy is a Finance Officer for HDAA. Cathy has extensive experience in bookkeeping and financial administration having been employed as a bookkeeper and finance officer for several years. Cathy has worked with both large and small companies as the sole financial administration person and as part of finance teams. Cathy holds an Associate Diploma of Business (Accounting) and Certificate IV in Financial Services. Cathy is also a member of the Australian Bookkeepers Network.
Cheryl de Blaquiere – Lead Assessor
(Master of Commerce; Diploma of Governance; Diploma of Quality Auditing; Exemplar Global QMS Lead Auditor; Teaching English as a Second Language (TESL) particularly Business English).
Cheryl has experience with a broad spectrum of non-profit services and is currently the Governance Manager at a large inner Melbourne community health centre. Governance and Financial Accounting are key arenas that are underpinned by Cheryl’s qualifications with her corporate expertise being complemented through extensive experience as a qualified Lead Assessor. Cheryl provides assessments for community services, disability services and human services organisations to the HSS, ISO 9001, NSDS and HSQS quality frameworks and standards requirements. Cheryl values the ethos of Quality Auditing and the opportunity it provides to support organisations in continuous improvement.
Chris Coombs – Lead Assessor
Adjunct Professor Chris Coombs is a Registered Nurse and Midwife with over 30 years experience. Her qualifications include Bachelor of Health Science and Masters of Nursing with a major thesis on quality and change management.
Chris’ career has included time as Senior Director of Nursing in large rural hospitals and employment in small community hospital services managing a wide range of clinical and administrative services and teams including mental health and aged care.
Chris’ areas of interest are quality, risk management and investigations. Chris is an experienced health service assessor particularly in the National Safety and Quality Standards, National Mental Health Standards and the Diagnostic Imaging Accreditation Scheme (DIAS).
David Hamer – Managing Director
(Master of Management, Post Graduate Diploma Rehabilitation, Post Graduate Diploma of Business Administration, Bachelor of Arts, Certificate in Teaching, Lead Auditor Certificate)
David has worked in the health and human services sectors for many years as a provider of services to people with disabilities and as a manager of health and disability services. He is a vastly experienced assessor and is currently a Director of Health and Disability Auditing New Zealand which is the leading health and human services sector agency in New Zealand. David is a qualified Lead Assessor with considerable experience in assessing human services. His passion is enabling quality development in health and human service organisations.
Dawn Skidmore – Lead Assessor
With an MBA and MSc, Dawn commenced her career as a physiotherapist before progressing into safety and quality positions including as a Program Manager at the Modernisation Agency where Dawn worked on numerous service initiatives and the Kings Fund Organisational Audit and Accreditation Program. As Associate Director of the National Leadership and Innovation Agency, Dawn undertook assessments and oversaw organisational change. She then worked with the highest profile health improvement program with the UK Government and the Healthcare Commission on NHS Annual Health Checks for NHS organisations and ISO 9001.
Dawn has provided assessments with SA Health as part of the performance improvement team and acted as Chief Allied and Scientific Health Advisor for SA. Dawn has also worked as Change and Program Manager at Health Workforce Australia, leading improvement projects across Australia. More recently Dawn worked with Councils, local government, NFPs, NGOs and communities in organisational change, performance improvement, business transformation and capacity building. Dawn works with Health and Human Services for assessments to a variety of safety and quality standards and programs.
Ian Gimm – Consumer Assessor
Ian is an Audit Trained Service User with considerable audit experience. He has many years experience working within the disability sector having worked as an auditor/technical expert/trainer as well as serving on his local disability council. Ian has also received numerous awards for services to various community groups including the Australia Day Citizen of the Year Award (2005) from his local community. Ian has a wonderful sense of humour and is known for his supportive and friendly assessment style.
Janet Davidson McGown – Lead Assessor
Janet has an extensive background working in health and human services, initially in clinical settings as a Registered Nurse and Midwife and later as a senior staff member within statutory bodies charged with improving the quality and safety of healthcare in Queensland and overseeing the management of consumer complaints.
As a qualified Assessor Janet has gained a wide range of experience within both the Health and Human Services sectors, assessing organisations against a variety of standards and schemes including ISO 9001:2015, the Human Services Quality Standards (QLD) for disability services, child placement services and community services; the NSW Third Party Verification program for disability services and community services and in the Northern Territory with disability services.
Janet has a strong sense of social justice, a passion for engaging with a diverse range of people and groups and the proven ability to rapidly understand the context of an organisation and work collaboratively with staff and all people involved.
Jenny Flynn – Assessor
Bachelor of Social Science (Double Major – Human Resource Development and Primary Health Care) , Certificate VI Training and Assessment, Completed the Australian Institute of Company Directors Course.
Jenny has extensive experience in the Human Service Sector including executive and senior management roles, Human Resource Management and Change Management with high level communication and interpersonal skills. She has demonstrated record of achievement in managing high performance teams and working collaboratively with other government departments, non-government service providers, and community for effective outcomes in the Human Services Sector including Queensland Health, Child Safety, and Disability Services within rural and remote communities. Has a real passion for working in community development in recent years and has well developed skills in collaboration and community capacity building for people with disability and their families.
Jim Mackenzie – Lead Assessor
Jim is an accomplished lead auditor and highly experienced quality management/IT Service Management professional who has worked for a range of organisations from Not for Profits to global corporates. He is currently the Quality Manager for a Melbourne based, not for profit, disability service provider.
Jim combines a Medical Science background with extensive experience in the development, deployment, auditing, integration and improvement of management systems; deploying quality frameworks; operational and stakeholder management; management of complex programs and teams. Jim is a qualified Six Sigma Black Belt. His auditing experience includes ISO 9001, Department of Health & Human Services Standards (HSS), the Human Services Quality Standards (HSQS), Occupational Health and Safety Management Systems and Environmental Management Systems.
Joanne Keeble – Program Support
Joanne is passionate about helping people and enjoys making a positive difference in the community. Joanne’s primary role with HDAA is to provide support to service providers and Assessors with the coordination and planning of assessments and with post assessment activity. Joanne has a strong background in administration, marketing and event management, with over 15 years’ experience as a Personal Assistant. Joanne has also had experience working with the Division of General Practice, coordinating educational programs for general practitioners and their teams. Joanne holds a Bachelor of Arts degree with a major in Communications and Sociology.
Judy Addison – Lead Assessor
Judy provides assessments in health and human services for certification, to a range of quality standards. Judy has completed a Lead Assessor qualification for ISO 9001, mandatory assessor training program on the HHS to assess in the Victorian disability, community, children, youth and family sectors; the Department of Employment’s Quality Assurance Framework training for jobactive, to assess national employment providers; assessor training for the Disability Employment and Enterprise Scheme and for the NSW Disability Services Standards. In addition Judy works with health organisations for accreditation to the National Safety & Quality In Healthcare Services Standards.
Prior to assessing with HDAA, Judy used her people skills to help stakeholders engage with continuous quality improvement and assist organisations to develop their quality management systems. Judy has a background in nursing and holds a Graduate Diploma Education, BA Hons, Diploma Management and Quality Management System lead auditor qualifications.
Julie-Ann Douglas – Assessor
Julie-Ann is a Registered Nurse with 23 years experience in various roles (including as a Clinical Nurse). Some of her work areas have been Oncology, Palliative Care, Neonatal Intensive Care and in the Community. Julie-Ann has conducted audits at a regional hospital as part of the National Safety and Quality Health Standards. Julie-Ann has had the privilege of working with and coordinating 80 volunteers for an organisation who support Foster Carers and Foster Children, through a literacy and numeracy based mentoring program. Julie-Ann believes very strongly in helping the wider community, in providing opportunities and empowering individuals to achieve the best outcomes.
Kathy Rees – Lead Assessor/Technical Expert
(Current PhD candidate; Master of Organisational Development & Training; Bachelor of Social Science (double majors in Human Resource Management & Counselling); Diploma of Training & Assessment; Certificate IV Training & Assessment; Lead Auditor qualifications).
With over 30 years of experience in the disability sector, Kathy is active in the areas of project management, training and development. Kathy is the Director and CEO of an established Department of Communities funded service that focuses on self-directed and self-managed arrangements for people with disabilities, including her daughter. Her well-rounded, practical experience and knowledge contribute towards a positive and developmental assessment approach.
Leah Kane – Lead Assessor
(Arts/Law degree, Masters Taxation, Graduate Certificate in Compliance, Certificate IV Occupational Health and Safety, Diploma Quality Auditing)
Originally a registered nurse, Leah pursued a legal career in private practice for many years before her inherent curiosity and eagerness to learn led Leah’s transition into quality assessment and compliance roles. Blending her legal and clinical experience, Leah was responsible for quality improvement and regulatory compliance for a large Victorian community health centre which ran mental health, injecting drug users, dental, general practice, home and community care and allied health services. Leah has assisted organisations including local government, NGO’s and private sector providers with the development and implementation of quality and compliance systems. Leah has gained extensive experience as a lead assessor, undertaking many quality assessments for disability, community services, aged care and other human service organisations. In addition Leah has significant expertise and experience in workplace health and safety.
Lisa Esaias – Program Leader
Lisa supports the effective administration of our general operations and the certification programs provided by HDAA. Lisa has considerable experience in administration; including in the travel, education and banking sectors and plays an important part in ensuring the effective administration of the disability auditing program. Lisa holds a Bachelor of Behavioural Science, Certificate in Business and Diploma in Human Resource Management.
Margaret Haberfield – Lead Assessor
Margaret graduated with a major in Experimental and Industrial Foods and has since worked in a number of senior technical roles for a number of multinational food product companies. This has included auditing products and services, risk management in factories and business sites. Organisation development features strongly in Margaret’s career and this resulted in her work as a Senior Lead Assessor and an Assessment Program Manager. Margaret has worked for several years as an assessor gaining valuable and diverse experience in Australia and internationally with a range of quality management assessment schemes and standards. Ethical auditing and quality management systems assessments are a particular passion of Margaret’s which have led to providing assessments in a wide range of services and different industries.
Mark Hamer – Head of Customer Experience and Strategy Realisation
Mark has a B.Com (Hons) and M.Com (Distinction) in Marketing with a major in Economics. Mark has an extensive commercial, marketing and customer experience background and is here to help us focus further on developing HDAA’s support for clients and the quality of the services we provide.
With experience covering diverse sectors including financial services and insurance, tourism, fast moving consumer goods and the not-for-profit sectors, Mark helps to improve our communications and enhance HDAA’s overall performance as an assessment organisation, keeping pace with the rapid change in assessment environments that we all need to manage.
Michelle Murphy – Senior Finance Officer
Michelle holds a Bachelor of Commerce (Accounting and Finance). Michelle has considerable experience gained over 25 years of working in finance, administration and human resource roles in both state and local government within the finance and accounting areas. More recently Michelle has enjoyed working in the private sector with significant financial management responsibilities.
Peta Miller – Assessor
Peta Miller is a qualified professional with over 20 years industry experience in child protection, out of home care and disability services.
A significant part of Peta’s career was spent with Family and Community Services (FaCS), in a child protection capacity and then in management roles, within the disability, family and support services sector. Most recently, Peta has undertaken a challenging role in business development and executive leadership at Northside Community Forum, which is focused on disability and aged care and is also currently working in contract positions within the child, disability and family services industry specialising in governance and assessments. Peta has also been integral in establishing an LGBTI working group for professionals working within the aged care sector in the Northern Sydney area.
Peta holds a Bachelor of Social Work degree as well as a Certificate IV in Training and Assessment and has experience working with various Quality and Safeguarding verification, certification and accreditation frameworks.
Rebecca Bradshaw – Lead Assessor
Rebecca’s passion for quality systems development, implementation and evaluation within community services is demonstrated by her experience across a range of quality management roles. Rebecca’s experience working with community health and disability services has allowed her to focus on successfully developing, implementing and auditing Quality Systems. Rebecca has achieved qualifications in Nursing and Health Studies, social science and health management as well as completed ISO Lead Auditor training and the mandatory training for the Department of Human Service Standards and Human Service Quality Framework. Rebecca works with health and human services for assessment and certification to a range of quality standards.
Robyn DeJong – Assessor
Robyn’s diverse experience in human services includes direct support, program planning, funding, training and management. Robyn was recently engaged by the Disability Services Commission of Western Australia (DSC) as the Quality Coordinator of the Learning and Development Branch and she is currently a member of the Panel of Evaluators with the DSC.
Robyn’s practical assessment and evaluation experience includes Department of Health and Human Services Standards (HSS), National Standards Disability Services (NSDS), ISO 9001:2015 and Standards for Registered Training Organisations 2015.
Robyn is also an experienced trainer and assessor who designs, develops and delivers accredited training within the Vocational Education and Training (VET) industry in the community services, business and training and assessment packages.
Scott Douglas – Lead Assessor
(Master of Community and International Development; Graduate Certificate of Management; Diploma of Quality Auditing; Certificate IV Training & Assessment: Lead Assessor qualifications).
Scott has over 25 years’ experience in middle and senior manager roles in various Human Service organisations including government departments, non-government and not for profit services. He has served various Boards and is co-founder and was President of an overseas aid organisation, Life Aid International. As well as auditing, Scott has extensive experience in project and program design, implementation, monitoring and evaluation of Australian Aboriginal and Torres Strait Islander communities and overseas. Scott’s area of assessment expertise and experience are in Disability Services, Child Protection, Alcohol and Drugs, Employment Services, Community Service Organisations and Quality Management Systems (ISO 9001) across QLD, NSW, VIC, WA, NT and Papua New Guinea.
Sonia Serong – Program Leader
Sonia has many years’ experience working in public and private health service companies as a internal auditor and quality coordinator responsible for aligning organisations’ IT systems with ISO 9001. Sonia enjoys roles that are customer focused and has worked for several years providing support to health practices undertaking certification and accreditation to quality standards for health insurance purposes. With a significant degree of IT skill, Sonia is able to provide an added depth to supporting clients using internet based systems such as HDAA’s onTrack for Diagnostic Imaging Accreditation. Sonia is currently undertaking training as a DIAS Assessor.
Sue Adam – Consumer Technical Expert/Lead Assesor
Sue is qualified both as a Lead Assessor and Consumer Technical Expert (CTE) plus Service User Technical Expert in the area of disability. She has over 10 years’ experience assessing disability services and has a permanent disability herself. Sue is a qualified trainer and has an honours degree in Science, a Graduate Diploma in Dietetics and Diploma of Project Management and is approved to assess a range of quality standards. Prior to working as an assessor, Sue worked in the area of disability in local government as an advisor and as a volunteer for a day service in the Ballarat area. Sue has also worked for the Commonwealth Government in the National Disability Insurance Scheme (NDIS) where she brought about positive improvements to a number of processes and contributed proactively to the philosophy and implementation of the scheme. One of Sue’s major strengths is communicating with people across the sector, from service management through to service users. Having a personal and professional empathy with people who have barriers in their lives has influenced Sue’s approach in contributing to positive change.
Suzanne Le Huray – General Manager
Suzanne has considerable leadership and management experience of health based project management and health promotion program management. Suzanne has also provided extensive consultancy to primary care service development. With a passion for maximising people’s potential, Suzanne has led the development of staff training guidelines for a national organisation and has lectured to post graduate medical students. Suzanne has managed research in randomised control trials on behaviour change and has acted as an advisor to a governmental strategy group for health promotion design. As a trained health assessor Suzanne functions as a Lead Assessor for HDAA’s Diagnostic Imaging Accreditation Scheme. She also has experience assessing public and allied health services.
Terrence O’Brien – Lead Assessor/Technical Expert
Terrence holds a Doctor of Philosophy and Master and Bachelor of Education. He has extensive experience in evaluation and research in the areas of government-funded community services, including evaluating services for Aboriginal and Torres Strait Islander families, working in Indigenous communities and managing an evaluation unit for the Queensland Department of Communities, Child Safety, and Disability Services. Terrence has spent several years working as an early childhood teacher and in teacher education and curriculum research. Terrence’s experience in leading teams in program and project development include community and stakeholder consultation. He has a demonstrated ability to communicate effectively with people with disability, their families, carers and has an awareness of disability consumer’s perspective having over 12 months experience in the disability sector as an assessor of disability services. Terrence also has gained experience as an assessor of Licenced Child Safety Services under the HSQF and with Child, Youth and Family Services with the DHSS.