Resources and program information

Resources and program information

Pathway to Certification, Accreditation & Verification

Pathway to Certification, Accreditation & Verification (Please click on the diagram to enlarge)

Dental services


The Australian Commission on Safety and Quality in Health Care website has numerous resources and detail related to accreditation for dental practices.

Guide for Dental Practices (Version 3, Nov 2015)

Contact us for a copy of our self assessment system designed for dental practices to NSQHS Standards 1-6.



Diagnostic imaging

DIAS Resources

The Department of Health has a comprehensive set of guidance materials to assist Practices complete an application for accreditation to the Diagnostic Imaging Accreditation Scheme (DIAS) standards. The guidance materials include detailed information on each standard explaining what is required, references to State and Territory legislation and templates that practices can adopt to produce the evidence required to meet the Standards. HDAA strongly endorses these guidance materials and word templates for practices seeking support with preparing for accreditation.

Use this link to access the DIAS Standards 2015

Use this link for the DIAS User Guide and templates (updated July 2018) for practices requiring accreditation and links to a number of templates can be accessed from this link to DoH’s website.

Department of Health scheme updates and information:

HDAA information for practices undertaking accreditation:


Looking for a Certified Provider?

Service providers accredited by HDAA at this link.

Employment services

NSDS easy English work book

NSDS evidence guide (pdf)

NSDS conversation tool

Corporate Governance Handbook – link to Department of Social Services website for DES/SES information.


Looking for a Certified Provider?

DES/SES Service providers certified to the NSDS by HDAA are available on the JAS-ANZ register at this link.

Human services – Queensland

HSQF resources

Key features for services and participants of the supportive and development style of assessments with HDAA to the HSQS.

The following resources are used by the Department of Communities, Disability Services and Seniors and the Department of Child Safety, Youth and Women (the Departments) for service providers certified to the HSQS:

  • The Human Services Quality Standards (pdf 225 kb) explains the 6 Standards and associated indicators.
  • The Human Services Quality Framework, Measuring Quality Improving Services Version 5 (pdf)
  • The Human Services Quality Framework User Guide V5 explains the Standards and shows examples of evidence.
  • How to Register with the NDIA for the delivery of specialist disability services in Queensland.

Looking for a Certified Provider?

Service providers Certified to the HSQF by HDAA or other bodies are available on the JAS-ANZ register at this link.

Human services – Victoria

Victoria ECIS Information and Resources

About ECIS and ECIS standards (2016)

Victoria Quality and Safeguarding Requirements


NDIA Terms of Business for registered providers

Victoria HSS Information and Resources

DHHS policy, procedures and forms for registered disability and community services providers.

Information for providers regarding:

  • Human Services Standards policy
  • Human Services Standards evidence guide and resource tool
  • Human Services Standards self-assessment report and quality improvement plan
  • Staff, volunteer and carer file audit tool and client file audit tool
  • Human Services Standards independent review bodies
  • Statements of expectations for regulators 2016-17
  • Human Services Standards Quality Reference Group
  • Standards and Regulation Unit updates

ISO 9001


ISO 9001:2015 – release of the revised standards

Looking for a Certified Provider?
HDAA certified organisations are granted the use of the HDAA Mark which can be used on physical material and electronic marketing. Your organisation will also be listed on the JAS-ANZ public Register of Certified Organisations.

Mental health services

National Disability Insurance Scheme (NDIS) Practice Standards

HDAA chart of NDIS assessment methods and corresponding modules to be assessed.

All states and territories (excluding WA)

NDIS Approved Quality Auditors Scheme Guidelines (April 2019)

NDIS Provider Registration and Practice Standards (May 2018)

NDIS Quality Indicator Guidelines (May 2018)

NDIS Commission Rules (Summary)


Service providers are required to join the Disability Services Provider Panel (DSPP) then will require independent assessment to the National Standards for Disability Services (NSDS).

National Safety and Quality in Health Care

NSQHSS Resources

This link takes you to the Commissions “micro site” with the latest resources and fact sheets regarding the Second Edition NSQHS Standards. Resources include:

  • A copy of the NSQHSS Second Edition Standards including description of the intent of each of the 8 Standards and example evidence
  • A “mapping tool” showing how the first and second edition relate.
  • Guidebooks for different health services such as day procedure services, hospitals, Aboriginal and Torres Strait Islander Heath and Acute and Community Health Service Organisations that Provide care of children.
  • Information for Boards, Clinicians, Quality Managers, Consumers and Carers.