Human Services New South Wales

Our Experience

HDAA Experience with Third Party Verification in NSW

Your organisation’s future will benefit from our strong reputation as a human services assessment and verification organisation that focuses on helping your development. Our reputation comes from delivering verification services, personalised to your needs as demonstrated through the first round of Third Party Verification (TPV) to the NSW Disability Services Standards since their introduction in 2013.

ADHC funded service providers (disability services and community care service providers, (CCSP)) are required to undertake third party verification during the term of the 1 July 2015 -1 July 2018 funding contract (i.e. prior to 30/6/2018). In addition, new service providers who register for NDIS as Specialist Disability providers in NSW are required to achieve TPV.

Your service will benefit from our team’s expert knowledge and experiences with disability, community services and quality management. Your success comes from our never compromising our core values of being focused, responsive, supportive, and cost effective.

HDAA can assist service providers identify whether TPV is required. Please refer to “Resources” below or contact us for more information.

Program Details

What is Third Party Verification?

ADHC and NDIS have approved a range of Standards that can be used for TPV including the NSW Disability Services Standards (NSW DSS) and the National Standards for Disability Services (NSDS). Organisations who also provide services in Queensland and meet that Human Services Quality Framework, or to the NSDS for Disability Employment Services, may be able to extend the existing scope of certification to services provided in NSW.

In addition there are a number of other Standards that have been mapped to the NSW DSS which have percentage of equivalence and for which HDAA can offer a reduced TPV assessment to avoid duplication with assessing areas of your organisation that are already certified.

By providing evidence of your organisation’s currently certified status and a current Service Description, HDAA can follow the principle of mutual recognition and avoid duplication where ADHC has approved a system of recognition.

Service providers delivering non-direct client supports only, will be required to undertake a modified process of third party verification where organisational performance is assessed against the NSW DSS that most relate to the services they deliver. Therefore it is possible that some elements of the standards may not apply to a particular service provider depending on the types of supports being delivered.

Contact us for further details and to discuss the options available for your organisation.

Disability Service Providers preparing for the NDIS

The National Disability Insurance Agency (NDIA) has streamlined the provider registration process and has provided a Fact Sheet for providers to answer commonly asked questions about registration and service provision under the NDIS.

HDAA has prepared an information sheet Identifying Services in Scope for TPV to assist service providers identify whether TPV is required. The sheet provides information for ADHC funded services and new service providers who register to provide services under the NDIS.

Assessment Preparation

Preparing for your Third Party Verfication

Contact us by email or phone 1800 601 696 to discuss your service’s individual needs, relevant transition details and to identify a suitable date with sufficient lead time to feel comfortable and prepare for your TPV assessment.

To support your assessment planning, HDAA will provide you with clear information and guidance in regard to the evidence requirements, clarification of the specific time frames to meet your assessment cycle needs and an easy to use, comprehensive self-assessment document and improvement action plan system.

The Key Features of the Assessment 

An Assessment for Verification may involve one or two steps depending primarily on your choice of standard.

When using the NSDS an assessment is generally in two Steps (as below) or when using the NSW DSS it may be a one off event (e.g. as per Step 2 below).

Stage 1 – or gap analysis can be a self-assessment and document review of your quality management system by a HDAA Assessor. A report of the findings of Stage 1 is provided to assist you prepare for Stage 2.

Stage 2 – the verification assessment includes a visit to your Head Office and to a sample of your sites/locations, meeting with people who use your services, volunteers, staff, management and Board.

Throughout the Assessment we work together with you to provide:

  • Access to HDAA’s Program Support team to clarify the requirements of the Standards and discuss the assessment or other relevant matters;
  • A fully participatory and inclusive approach by our Assessment Team;
  • Experienced and skilled Assessors who have worked with these Standards and other human services assessment programs and understand the NDIS;
  • Assessors with relevant disability and child safety services expertise.
Assessment Details

What an assessment for TPV involves

Key Features of Assessment visit

  • Pre-visit support and co-ordination;
  • Pre-review of documentation by Assessment Team;
  • Visit by the Assessor/s;
  • Post-assessment report development;
  • Quality review of assessment reports by an independent Principle Assessor;
  • Draft assessment report provided for your feedback;
  • Certification panel decision making;
  • Final assessment report forwarded to you.

Our aim is for your assessment report to provide a blueprint for your ongoing continuous improvement plan. Remember your Assessor is available to discuss your assessment and answer any questions you may have at each step in the process.

Maintenance review (not applicable to the NSW DSS)

Maintenance Review to the NSDS and some of the other mapped standards involves working with you to assess your ongoing implementation of the standards and to determine your progress with your improvement plan. It provides you with assurance on how you are progressing against the standards and your previous Assessment and occurs, generally at 18 months from your initial verification (or certification) assessment.

The maintenance assessment includes on-site visits and, at a minimum, ensures:

  • That previously identified corrective actions are closed out, as stated in the improvement plan;
  • That management review, monitoring and internal assessment processes are functioning effectively;
  • The effective interaction between all elements of the quality management system;
  • That overall system effectiveness and integrity is maintained in the light of changes in operations;
  • That there is demonstrated commitment to maintaining the effectiveness of the system;
  • That there is consultation with service users.

The maintenance assessment usually involves:

  • Pre-visit co-ordination;
  • A review of your service in relation to a sample of standards and the previous Assessment for Verification;
  • Discussions with staff and management;
  • Discussion with you on any improvements;
  • Provision of a full Maintenance Assessment Report.

Re-certification Assessment

AHDC have indicated that verification should be valid to 30 June 2018 as it is anticipated that the NDIA will release the Quality and Safeguard Framework prior to further Verification being required.

Resources

TPV Resources

Identify if you need TPV – HDAA’s straightforward table for service providers to identify whether TPV is required.

ADHC website – for detailed information on Third Party Verification.

NDIS website – with detail specific to NSW Specialist Disability service providers.

NDIS Transition information – NSW Transitional Quality Assurance & Safeguards Working Arrangements (pdf)

The NSW DSS – ADHC’s information regarding the Standards.

How to Register with the NDIA for the delivery of specialist disability services in NSW.

Looking for a Certified Provider?

Service providers verified by HDAA are available at this link.