Programs and coverage
- Attendant care services
- Dental services
- Employment services
- Human services - New South Wales
- Human services - Northern Territory
- Human services - Queensland
- Human services - Victoria
- ISO 9001
- Mental health services
- National Disability Insurance Scheme (NDIS)
- National Safety and Quality in Health Care
HDAA Experience with Assessing ISO 9001
HDAA is proud to be accredited to provide ISO 9001 assessment and certification, and with more than a million organisations worldwide certified to ISO 9001, it is fair to say that ISO 9001 certification is globally recognised as the benchmark for measuring organisations’ quality management systems.
The focus of HDAA is on working with health and human service providers to support improvement. Our approach is to get alongside you to design an assessment that meets your particular situation and needs. For instance, prior to the assessment process beginning we can work with you to complete a “pre-assessment” or “gap-analysis” as well as provide you with a unique self-assessment system to develop a plan of improvement that guides you toward success.
Our individualised approach means we are also able to combine, or bundle your ISO 9001 assessment with other standards assessment where suitable (e.g. Department of Human Services Standards in Victoria, the National Safety and Quality in Health Care Services Standards or the jobactive Quality Assurance Framework). This provides a much more integrated, streamlined and cost effective assessment event and one inclusive quality development program.
We will be able to talk through your requirements and answer questions that you might have. We will also be able to talk through the certification process.
What is ISO 9001?
The benefits of achieving certification to the ISO 9001 Quality Management Systems standard are evident and not only from a more consistent application of your business processes but also from a marketing and organisation positioning perspective. Organisations certified to ISO 9001 are recognised as organisations that perform to a higher customer focused standard.
Certification to ISO 9001 provides a public statement that an independent organisation has assessed your organisation and found it to be an organisation that, because of its business processes, operates to benefit: a) customers, b) employees, c) funders/shareholders, and d) suppliers.
ISO 9001 has been extensively reviewed internationally by the IAF and member bodies resulting in the release of ISO 9001:2015. Services currently certified to ISO 9001:2008 must transition to the revised version (ISO 9001:2015) by September 2018. There is a number of ways to do this including a full transition at your next re-certification assessment in your current cycle or introducing parts of the revised standard to your current maintenance assessments to progressively transition within the time frame. Talk to us about the options and to work through the best approach for your organisation based on your current certificate cycle, time frames and individual organisation needs.
ISO 9001:2015 employs a process approach, which incorporates the Plan-Do-Check-Act (PDCA) cycle and risk-based thinking.
- The process approach enables an organisation to plan its processes and their interactions. The PDCA cycle enables an organisation to ensure its processes are adequately resourced and managed, and those opportunities for improvement are determined and acted on.
- Risk-based thinking enables an organisation to determine the factors that could cause its processes and its quality management system to deviate from the planned results, to put in place preventive controls to minimise negative effects and to make maximum use of opportunities as they arise.
We welcome the opportunity to meet with you and discuss how HDAA can assist your service with assessment to ISO 9001.
Preparing for your assessment
Contact us by email or phone 1800 601 696 to discuss your service’s individual needs, relevant transition details and to identify a suitable date with sufficient lead time to feel comfortable and prepare for your service’s transition.
To support your assessment planning, HDAA will provide you with clear information and guidance in regard to the evidence requirements, clarification of the specific time frames to meet your assessment cycle needs and an easy to use, comprehensive self-assessment document and improvement action plan system.
The Key Features of Assessment for Certification
An Assessment for Certification involves two key steps:
Stage 1 – a self-assessment and document review of your quality management system by a HDAA Assessor. A report of the findings of Stage 1 is provided to assist you to prepare for Stage 2.
Stage 2 – a visit to your Central Office and to a sample of your sites/locations, meeting with people who use your services, volunteers, staff, management and Board.
Throughout the Assessment we work together with you to provide:
- Access to HDAA Operations Support to clarify the requirements of the Standards and discuss the assessment or other relevant matters;
- A fully participatory and inclusive approach by our Assessment Teams;
- Experienced and skilled Assessors who have worked with these Standards and other human services assessment programs;
- Assessors with relevant disability and child safety services expertise.
What an assessment involves
Key Features of Assessment for initial certification
- Pre-visit co-ordination;
- Pre-review of documentation by Assessment Team;
- Visit by the Assessor/s;
- Post-assessment report development;
- Quality review of assessment reports by an independent Principle Assessor;
- Draft assessment report provided for your feedback;
- Certification panel decision making;
- Final assessment report forwarded to you and the Department of Communities.
Our aim is for your assessment report to provide a blueprint for your ongoing continuous improvement plan. Remember your Assessor is available to discuss your assessment and answer any questions you may have at each step in the process.
Maintenance review (Surveillance Assessment)
Maintenance Review involves working with you to assess your ongoing implementation of the Standards and to determine your progress with your improvement plan. It provides you with assurance on how you are progressing against the standards and your previous Assessment and occurs annually at 12 and 24 months from your Certification (or re-certification) assessment.
The maintenance assessment includes on-site visits and, at a minimum, ensures:
- That previously identified corrective actions are closed out, as stated in the improvement plan;
- That management review, monitoring and internal assessment processes are functioning effectively;
- The effective interaction between all elements of the quality management system;
- That overall system effectiveness and integrity is maintained in the light of changes in operations;
- That there is demonstrated commitment to maintaining the effectiveness of the system;
- That there is consultation with service users.
The maintenance assessment usually involves:
- Pre-visit co-ordination;
- A review of your service in relation to a sample of Standards and the previous Assessment for Certification (or Re-certification);
- Discussions with staff;
- Discussion with you on any improvements;
- Provision of a full Maintenance Assessment Report.
Certification is for a period of three years from the date the Certificate decision is made following the on-site Assessment for Certification visit. Re-certification is required to maintain certification. The re-certification process is assessment to a selection of the ISO 9001 Standards. The Re-certification assessment will be similar to Stage 2 of an Assessment for Certification.
Generally, a new Certificate for a further 3 year cycle is issued at this point.
Looking for a Certified Provider?
HDAA certified organisations are granted the use of the HDAA Mark which can be used on physical material and electronic marketing. Your organisation will also be listed on the JAS-ANZ public Register of Certified Organisations.