Our Experience

HDAA experience providing assessment and certification for NDIS registration.

HDAA has been working with service providers transitioning to the NDIS since the launch of the pilot areas in 2013 and has gained knowledge, experience and understanding of the individual challenges and differences between for different types of service providers, the different registration groups requirements and the different State and Territory rules and requirements.

The most constant part of the transition process to date has been change! The move to individualised funding is a major change for everyone involved and while navigating the requirements there are still policy changes occurring that effect individual registration groups, types of service providers or States and Territories. This is where we can help your organisation.

Our people continue to follow the changes to requirements across each State and Territory and are staying close to the impacts this has for providers seeking to provide NDIS services. Once you have registered as an organisation with NDIA and selected the Registration Groups (service types) you plan to provide, the NDIA will provide information about any assessment or accreditation requirements; our people can provide clarification of the detail and method of the assessment requirements for your organising.

The assessment requirements for service providers registered with NDIA vary based on three key factors, each reliant on the other:

  1. Which State or Territory is your services in – and are you intending to provide service in more than one?
  2. Which registration groups have you applied to NDIS to provide?
  3. What is your organisations experience or history of providing these service types?

Disability Employment services, funded by the Department of Social Services are also required to complete independent assessment for NDIS registration purposes. This is currently the one area where existing service providers have a common nationwide approach and set of Standards, rather than being State or Territory specific.

Read our publication “Understanding the NDIS” (pdf 2900KB) for information on the background and development of the National Disability Insurance Scheme.

Program Details


Each State and Territory has

oads/2017/10/Cover_UnderstandingThe-NDIS_Oct9_17-e1507512526988.jpg its own bilateral agreement with the Commonwealth Government and the NDIA confirming the Quality and Safeguard Working Arrangement for Transition to the NDIS. While there are similar principles there are different frameworks and requirements across the States and Territory, generally based on the existing Quality and Safeguarding frameworks and systems currently in place and what is required for each State and Territory to move to a common footing by the time the NDIA is fully rolled out across Australia.

A practical set of resources has been developed to provide more specific detail of the assessment requirements for providers. The Provider Toolkit shows the NDIA Terms of Business, and your State(s)/Territory(ies) Quality and Safeguard Working Arrangements:


In the Provider Toolkit there are several Modules. Module 4 is The Guide to Suitability and provides guidance on the professional qualifications, experience and expertise required in order to be registered to provide services to participants. Module 4 is displayed with common requirements for all areas and then chapters for each individual State and Territory. You should read both the common requirements and the chapter related to the State or Territory your organisation is to provide services in.


Module 4 of the Provider Toolkit is essential reading to understand the assessment and accreditation requirements on your organisation.

By reading Module 4 you will establish the assessment requirements based on:

  1. Your State or Territory
  2. The registration groups you have applied for
  3. Your organisations experience (i.e. an existing service provider or a new business/provider)
Assessment Details

One means of providing a level of safeguarding for participants and of monitoring consistent quality of service delivery, State and Territory governments have agreed with the Commonwealth Government and NDIA that generally some form of independent assessment is required of service providers as they register as providers of NDIS. Not all registration groups in all States and Territories require Independent Assessment, but in most States and Territories some do; refer to Module 4 of the Provider Toolkit above for guidance, or your letter from NDIA received after you applied for registration.

Where an independent assessment is required this generally means an onsite visit by an Assessor to review documents, records, talk with participants, staff, management, Boards and Stakeholders, visit and view the organisations sites and offices.

Following an assessment visit a report is prepared for the service provider confirming the level of attainment to the relevant Standards or process required under the particular State or Territories Framework. The service provider may then be required to provide information to the NDIA and / or the relevant State or Territory Department, to advise of the outcome of the independent assessment and complete the registration process, i.e. obtain approval to deliver the assessed NDIS registration groups and become a Registered Provider of Services.

An onsite assessment will vary in length both in terms of preparing for assessment and duration of the onsite visit based on the size of the service, the types of Registration Groups that have been applied for and the particular Standards or Framework being assessed.

In some States and Territories for a limited range of registration groups a service provider may be able to complete a “self-assessment” or provide credentials and other evidence to complete the registration approval requirements.  Module 4 of the NDIS Provider Toolkit provides some guidance on situations where a self-assessment may apply.

Wherever you are, HDAA can provide assessment and certification service to progress your organisations’ NDIS registration.



All States and Territories

As State and Territories have slightly different requirements there are a variety of resources below, each is specific to the area it is listed under and should not be read as applying other States or Territories or nationwide.

The Standards and Frameworks that currently require independent assessments (for relevant providers and registration groups as descried in Module 4 of the NDIS Provider Toolkit) are:

ACT – There are two requirements for service providers including certification to one of several standards, including the option of the National Standards for Disability Services (NSDS). http://www.communityservices.act.gov.au/disability_act/national-standards-for-disability-services

NSW- Service providers are required to achieve Third Party Verification to the NSW Disability Services Standards or the National Standards for Disability Services (NSDS). https://www.adhc.nsw.gov.au/sp/quality/third_party_verification

NT – Service providers are required to complete independent assessment to the Northern Territory Quality and Safeguarding Framework. NOTE: HDAA is currently the sole agency authorised by the NTG to provide assessments to this Framework. https://nt.gov.au/wellbeing/disability-services/ndis

QLD – Services that require independent assessment to the Human Services Quality Standards (HSQS) is described in the Framework. https://www.communities.qld.gov.au/gateway/funding-grants/human-services-quality-framework

SA – Service providers must become a member of the Disability Services Provider Panel (DSPP). There are five components including assessment to Standards, including meeting the intent of the National Standards for Disability Services (NSDS). https://www.sa.gov.au/topics/care-and-support/disability/service-providers/quality-requirements

TAS – The Quality and Safety Standards Framework for Tasmania’s DHHS Funded Community Sector Organisations. Under the Framework, CSOs can nominate which standards they will use, including the option of the National Standards for Disability Services (NSDS).


VIC – Services are required to register as a Disability Services with DHHS and then meet The Department of Health and Human Services Standards (DHHSS or known as “HSS”)


WA – Service providers are required to join the Disability Services Provider Panel (DSPP) then will require independent assessment to the National Standards for Disability Services (NSDS).