I would like to take the opportunity to thank HDAA for the way the audit was conducted. We really appreciate the positive approach the Auditors take. They have a great manner with staff and clients which makes the whole process non-threatening. However, I doubt we would pull the wool over their eyes if we weren’t meeting the standards to a satisfactory level!

Thanks again. It’s always a bit of an anxious time no matter how much effort has been put in. (The Assessors) certainly made sure we were all put at our ease and were keen to work with us to improve services for our clients.

26/10/12