The practice resources are very brief, concise and easy to understand and follow. I really enjoyed listening to the tutorials, running them many times over if I needed clarification.
The follow ups and feedback mechanisms from the assessors were very timely and direct to the point. The assessors I dealt with have been really helpful and patient in dealing with me. Special mention to Michelle Dowling and Anjela Neill who really pushed me with lots of encouragement to get to the final stages of the work that needed to be done.
It has been a really enjoyable experience despite having to stay back to do the work after normal office hours. I learned a lot working through the accreditation process and recognize the need to continuously provide standardize services and keep improving the standards.
Again a big THANK YOU to the HDAA team.

30/03/12