Our Client Testimonials

We judge our performance and impact based on our clients feedback. This is what some of our clients have to say.

Thanks for your easy contact. I chose you out of a whole list because of your friendliness – makes a difference in the sea of compliance. NDIS service provider. 20/06/19

Big wrap to Andrea. We have had a massive two weeks and she has nailed it for us. She has done a tremendous job. Much appreciated (DIAS client). 28/5/19

I was so delighted to have received our certification against the National Disability standards. This is not only a monumental outcome for our little organisation, but also for Katherine and its communities. I just wanted to say a huge thank you for your amazing patience, support and guidance you have given me through this process – I am sure I was frustrating at times. Your professionalism was unwavering. (We) look forward to a long working relationship with HDAA as we move forward into the future. 21/1/19

“Many thanks to you and your colleagues who have supported and advised us through this important process and for always being readily available whenever we needed you. 24/05/2018”

“We got notified we have reached accreditation…I am so grateful to you for your guidance and expertise on this matter, you have helped me enormously and your customer service is amazing. 04/10/18”

“I would like to thank you very much for everything, you have been very professional and supportive. I will definitely recommend you to all the new providers at NSW. 20/11/17”

“Assessors were very experienced and expertise in field evident. 6/3/18”

“The Service Manager said “I’m so happy they didn’t send us an Undertaker.  You’re the first auditor I’ve ever met that doesn’t remind me of an Undertaker”! 7/2/17”

“I just wanted to pass on that it was an absolute pleasure to work with the Assessors this week. We were able to really engage with them meaningfully on the work of the MJDF, and any assessment points they covered with us for improvement was done in a constructive, positive and supportive way. 24/3/17”

“It has been a pleasure working with HDAA, and the process has contributed enormously to the improvement in our services.  3/01/17”

“I would like to take this opportunity to convey our appreciation for the professional, supportive and highly efficient manner in which this process has occurred. 10/12/14”

“Thanks again for your respectful and positive attitude, and the good discussions and constructive feedback which made the week you visited us a good and positive experience for all. 27/10/14”

“Please pass on my regards and thanks to the team for the assistance in the lead up to the audit this year. 04/06/14”

“Working with Brian, Suzanne and Lisa has made the process very easy and we would like to Thank You all for your support. 25/02/14”

“Thank you again for your generosity of spirit and willingness to share information and even more than that your enthusiasm for what you do. It has such a positive impact on staff and the organisation. 4/10/13”

“This is the best day of my working life! Thank-you, thank-you so much! Have a wonderful day, (Received from a successfully accredited DIAS practice). 07/06/13”

“Thank you so very much for all the hard work your wonderful team did for us in the accreditation process. Both Brian and Michelle were absolutely brilliant and put us all at ease during the entire process. 12/03/13”

“I wanted to thank you for all your support, particularly in the lead-up to the deadline, and for the great work you and your team did to get such a large number of practices over the line. It’s a credit to your organisational ability. From Department of Health and Ageing 06/07/12”

“Thank you so much for all your helpfulness. The staff at HDAA have been incredibly pleasant, helpful and professional in assisting us achieve accreditation. 19/06/12”

“Thank you very much Deb for your assistance though the process. (Starting at our) organisation just before the audit wasn’t an ideal situation for me to be in, however your advice and guidance was invaluable….Thanks again for your support. 15/06/12”

“I love you sooooo much right now 🙂 Thank you so much. 18/05/12”

“Thank you for all your help and encouragement in this process. We have both learnt a lot during this process and are very please with what we have been able to achieve given that we are a ‘one woman show’ with limited resources! We were quite daunted in the beginning but as we began our preparations we realised that most of the information/criteria were already in place and it was just a matter of collating them. Thanks again 03/04/12”

“Hallelujah !! Thanks for all your help and advice. 24/01/12”

Firstly I want to acknowledge the fantastic support that we received from Penny in preparation for both the desk top audit and site visit. As the process is new we had many queries and issues to clarify and Penny provided timely responses and was always happy to talk through any concerns. Her support was very much appreciated. Secondly we wanted to provide positive feedback about the two auditors, Julie and Alex, who conducted the site visit. Being audited is always stressful however Julie as the lead auditor had a transparent and open approach that really put staff at ease. Both auditors were of exceptional quality and highly respectful of (our) staff and their knowledge and skills. We very much appreciated their approach. We are very pleased to have completed the NDIS auditing process and to have received such positive feedback from the auditors. Thank you. 17/06/19

“Thanks so much, we received our very flash looking copy of our TPV report in the mail today.  Greg is framing and hanging our Certificate as I write. Thanks for a great experience!! 14/05/2018”

“I would like to thank the assessors and the HDAA team for their support and professionalism throughout the process and we welcome their feedback and guidance to ensure we are constantly improving our services. 07/07/18”

“I would like to say that we all thought Janet was wonderful, patient and a great support, she really made me feel at ease and made the process something that was easy to understand. And thank you to you and your staff for making it such an easy and stress free process. 16/11/17”

“Mary and Janet were great! Both ladies were wonderful and gave us plenty of feedback. Please extend my thanks to both Mary and Janet. The assessment went better than we expected, we have some work to do but we are pretty happy. NT Quality and Safeguarding Independent Assessment. 2/11/17”

“I believe that HDAA choose a auditor that is willing to understood how we work as a service both in the back and front ends.  Terrence is a auditor that I would recommend to other Aboriginal & Torres Strait Islander and Cultured services.  Terrence has a wealth of knowledge and experience that he was able to speak to through the licensing process.  Terrence has strong boundaries and ethics that were complemented with his way of engaging and communicating with us as management and our team.  Our organisation has gained from this experience and look forward to seeing Terrence in our review in 2018. 21/3/17”

“My sincere thanks for all your assistance as I’ve just received the accreditation confirmation… I’ll be completing the surveys attached with positive comments as your organization has helped us not only understand the requirements for each standard but assisted us in knowing exactly what is required and having good access to communication along the way. This puts us in good stead in preparations for future accreditation process.    16/09/16”

“Many thanks for all your support in assisting in achieving verification. It has been a lot of hard work, but we are very pleased with the result and our aim is to continue reviewing and improving on what we have achieved. I have nothing but positive feedback re HDAA in relation to our assessment experience, from initial contact and throughout the verification process. Once again, thank you! 22/06/15”

“The Assessor was fantastic, very helpful and feedback from Stage 1 was spot on. We were able to follow through with the improvements to the Stage 2. It was all very clear and concise. So happy with assessor, helpful and knowledgeable. She made the process very smooth and stress free. 08/10/14”

“I would like to take this opportunity also to let you know how happy we were with the Stag 1 Audit. Zeki was extremely approachable and very fair and helpful in assisting us in identifying the areas we needed to address in order to be certified under the DHSS. 31/03/14”

“On behalf of our department, we gratefully thank all of the staff at HDAA for your service. 12/04/13”

“(Assessor’s) professionalism and reassurance was wonderful and gave the (Organisation) team ( many of whom were experiencing their first audit process) a fantastic introduction to the benefits of the auditing process. (Assessor’s) insight and passion for the work we provide within the Disability sector is clearly a strength within his Auditor’s skills set . He is definitely an asset to HDAA. It was a wonderful opportunity to review our practice and set our goals for the future. 25/06/13”

“I would like to take the opportunity to thank HDAA for the way the audit was conducted. We really appreciate the positive approach the Auditors take. They have a great manner with staff and clients which makes the whole process non-threatening. However, I doubt we would pull the wool over their eyes if we weren’t meeting the standards to a satisfactory level! Thanks again. It’s always a bit of an anxious time no matter how much effort has been put in. (The Assessors) certainly made sure we were all put at our ease and were keen to work with us to improve services for our clients. 26/10/12”

“I value your work and how the HDAA audit team does its job and have reflected this in the survey. 18/06/12”

“We’d like to take this opportunity to thank (the auditors) for the audit. The audit report gives us an opportunity to celebrate our achievements and highlights improvements that we can make to improve the quality of life of the people we support…… Again, we’d like to thank HDAA for undertaking the examination of our services and thank you for the chance to response to the audit draft. 21/05/12”

“Thank you again, for all of your assistance- I seriously could not have done this without the help of the HDAA staff. 05/05/12”

“We found the whole process a positive experience. 16/03/12”

“Thanks very much Deb and for your help through this process. The assistance provided by HDAA has been invaluable. 29/02/12”

I wanted to let you know that we had a great experience with our auditors and HDAA. Annette and Julie were both so lovely and professional and we feel the experience was a real value add for our business. I also wanted to thank you Christine for being so understanding and helpful throughout the process which I found a little overwhelming at times. We’ve recommended HDAA to our colleagues who are preparing for their (NDIS) audits. 31/5/19

“We were so impressed with both Janet and Julie at our audit – their approach was professional yet approachable and collegiate, and we felt very supported in our processes to achieve accreditation.” 12/3/19

“(The Assessor’s) were great! As a lead, Dawn was organised, flexible, professional and asked questions in a very personable way. Feedback from other staff and participants was that discussions were very easy to participate in. 7/5/18”

“I’d like to reiterate our thanks for sending Peta and Anthea who were fabulous and helped us to all feel as relaxed through the process as possible. And thank you for understanding our need to get it all moved through as soon as possible. 07/06/2018”

“Thank you for all of your assistance throughout this process. It has been an absolute pleasure working with you over the last few weeks. Thank you to you both for your professionalism when it came to assisting me throughout the process no matter the level of assistance required. You both are a credit to your organisation. 1/11/7”

“I wanted to say thank you so much for making this experience so easy. You and the team of staff that we have had contact with have been so helpful and I am so grateful. 22/3/17”

“Thanks so much really appreciate your help. 12/5/17”

“It has been a very helpful and positive experience working with HDAA, so please accept our sincere gratitude for making the process easier. 16/5/17”

“It has been a great pleasure to work with you and HDAA. You have always responded to questions promptly and nothing was every any trouble. HDAA has , without a doubt, been one of the best organisations I have had worked with during my 40 plus years in the work force. 15/09/16”

“We enjoyed their approach to the Verification process and found their relaxed yet thorough method of working refreshing and appropriate to the task. 30/01/15”

“Thank you for letting us know of this great news! To say that we’re relieved is an understatement. Thanks for the support offered to (us) by HDAA, what a great group of people you guys are! 21/11/14”

“Thank you for yesterday. You made the experience far easier and less stressful than I imagined. I am very pleased with the outcomes you identified and the help you gave in how to improve. 09/07/14”

“Thank you very much for all your assistance when I have contacted you. I really appreciate your time and professionalism. 1/11/13”

“I love your on track. so easy and fast, not like others! 23/08/13”

“I would like to again reiterate (our) comments to you last week. We found (HDAA Assessor) to be very encouraging and constructive. He led the audit with ‘humbleness’ and for that we thank him greatly. 01/07/13”

“On behalf of our department, we gratefully thank all of the staff at HDAA for your service. 12/04/13”

“We would like to pass on our appreciation for the approach HDAA auditors took in performing their roles. (Service proivder) staff have provided very positive feedback about the professional, supportive and informative communications they had throughout the audit process. (HDAA) also provided us with useful and timely information, to ensure preparation for audit went smoothly, with a minimum of disruption to our service activities. 1/03/13”

“We consider our auditing experience with HDAA as being of exceptional benefit both as professionals, and for the organisation. The commitment and expertise demonstrated by all concerned has been outstanding. David’s openness to share his wisdom with us has served to inspire us to continue striving to create an organisation of the highest standard to meet the needs of our families. 20/06/12”

“I would like to acknowledge how helpful the members of your DI team were to deal with. The resources provided by HDAA and the assistance offered by your staff, made this process much more clear and simple to complete. 4/06/12”

“Could you please pass on to your team our thanks on the organisation and smooth running of our audit (as well as the preparation for audit). In particular I would like to thank yourself (Deb), Zeki and Jacqui for your time and assistance. 14/05/12”

“The practice resources are very brief, concise and easy to understand and follow. I really enjoyed listening to the tutorials, running them many times over if I needed clarification. The follow ups and feedback mechanisms from the assessors were very timely and direct to the point. The assessors I dealt with have been really helpful and patient in dealing with me. Special mention to Michelle Dowling and Anjela Neill who really pushed me with lots of encouragement to get to the final stages of the work that needed to be done. It has been a really enjoyable experience despite having to stay back to do the work after normal office hours. I learned a lot working through the accreditation process and recognize the need to continuously provide standardize services and keep improving the standards. Again a big THANK YOU to the HDAA team. 30/03/12”

Your Next Steps For NDIS Assessment

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