I have a commitment to social justice and the protection of the rights and dignity of people, who are disadvantaged or…
I believe good systems, policies and procedures drive a successful and rewarding outcome for all.
I have a passion for working with people and making a positive difference in people’s lives and the world we live in.
I love working with people and organisations who want to make an impact through delivering quality services to…
What drives me as an assessor, why I love doing what I do, is the privilege I have to use my passion, skills and experience…
Cheryl de Blaquiere
I value the ethos of Quality Management Assessments and its focus on continuous improvement.
Working as part of the NDIS team with HDAA allows me to assist in helping to improve the lives and champion the rights…
I am privileged to work with organisations and support them to achieve continuous governance and service…
No matter what walk of life, age or disability, I believe people are entitled to a high quality of care ensuring their culture…
I am enthusiastic and motivated in my role as Program Support Officer and excited to apply my organisation and time…
I have always had a passion for quality management and efficiency in organizational process design. My extensive…
Janet Davidson McGown
Health & Human Services Manager
As an assessor, every assessment is an opportunity to make a difference, to…
For me, being an assessor is all about making a difference, affecting positive business and personal change, and ensuring..
The assessor role suits me as I like working with people and data at the same time. Another part of the role involves…
Julian De Maria
At the core of my professional driver is the belief that all patients/participants deserve the best of quality care.
I am passionate about working alongside organisations, and using a collaborative approach, supporting them through…
Lead Assessor & Technical Expert
My passion and commitment to organisations being as strong and successful as possible has…
Program Leader (Acting)
I am a people person and always want to make any interaction people have with me a nice interaction.
I have a commitment to make the audit planning process as easy and streamlined as possible for my clients by…
I am passionate about working collaboratively with organisations to help ensure the safety of all and identify…
I have a passion for the promotion and growth of quality and safety, and person-centred health and human…
I enjoy contributing towards a positive assessment approach. I am a well-rounded assessor with practical experience and…
Lead Assessor & Technical Expert
My life experience accessing support services drives me to ensure others accessing…
What drives me is that the assessor role is underpinned by philosophical concepts that are important to me: truth,…
I am passionate about providing quality support to positively impact those that I work with. I believe that every touch point…
Reporting & Systems Manager
I’ve always been driven by a sense of equality and social justice and in leveling the…
I pride myself on respectfully and honestly engaging with each and every person I work with and hope to be part of…
My drive to be an assessor is a commitment to always try to make a difference by building on my experience in a variety…
I am a passionate assessor and quality advocate, driven to support organisations to strategically integrate quality…
Clients Services Officer
I love working alongside and adding value to the wonderful organisations I get to connect with. Together and…
It gives me great satisfaction to work with organisations that are passionate about client outcomes and utilising…
Stewart has over 30 years’ experience in child and family welfare, primarily in youth work, non-statutory child…
Lead Assessor & Technical Expert
I am passionate about supporting vulnerable people and find fulfillment in…
How Can HDAA Help You Today?
I have a commitment to social justice and the protection of the rights and dignity of people, who are disadvantaged or marginalised. I work to assist human services organisations build contemporary, person centred practices that recognise human and legal rights. My learning and development background showed me how an organisation’s culture can support or hinder the competency of staff and the importance of keeping a focus on purpose with straightforward systems and tools to support the work.
I have almost 20 years’ experience in the disability sector coming from a learning and development background. My seven years’ experience as a quality assessor has given me the opportunity to assess many organisations across the community services sector and I have been conducting NDIS audits for two years. Through this work I have the privilege of meeting and talking to so many people working to support and assist others and hearing from clients about the impact of the service on their life.
I work as a consultant in the community services and disability sector: training people at all organisational levels; supporting organisations to build contemporary systems and practices; and reviewing and developing policies and resources.
I believe good systems, policies and procedures drive a successful and rewarding outcome for all. I became an assessor to offer my experience and knowledge to service providers and facilities to help achieve this. I share knowledge and work to enthuse others to understand the accreditation frameworks, continuous and quality improvement.
I have been a nurse for the past 40 years in healthcare and disability sectors. As a WH&S and Quality Assurance committee member for most of my career I believe the fundamental importance of policies, procedures and audits ensures a safe and rewarding workplace. I have internally managed thirteen agency audits, giving me a solid understanding of what the people in an organisation are feeling leading up to their audit.
My qualifications include: Bachelor of Nursing; Certificate II & III in Auslan; Scholarship with Centre for Remote Health, Alice Springs (chronic wounds and community nursing); Management Systems and Lead Auditor certificates.
I have a desire to support organisations to create an environment where staff feel valued, confident, have the skills to provide the best support to clients, and to continuously improve the service provided. It is my belief that every member of an organisation plays a vital role in its success.
My background is in health – private and public hospitals and telehealth. I am a Registered Nurse with over 30 years’ experience in various roles, including Director of Nursing, Clinical Nurse Consultant (Safety and Quality) and Nurse Unit Manager.
I have managed internal audits, service reviews and organisation-wide quality improvement initiatives. I have been privileged to coordinate preparation for accreditation assessments in large organisations and have the support of the management team to achieve sustainable changes from the process.
I love working with people and organisations who want to make an impact through delivering quality services to their communities. I particularly value the opportunity to work alongside organisations to identify strengths, areas for improvement and how to move forward. I’m a believer in continuous improvement and capacity building and being an assessor enables me to assist organisations on their own continuous improvement journey.
I have worked in early childhood, disability, housing and health and human service sectors, both government and not for profit. My experience includes: direct service delivery in child and family services; senior management in multi-functional and integrated services; policy advisor; and Board membership.
I have assessed Aboriginal controlled services, disability services, housing providers, peak bodies and human and health services across a range of services including: Human Service Standards (HSS), National Standards for Mental Health Service; and NDIS Practice Standards.
In my consultancy, I work alongside organisations to develop innovative, practical and quality solutions to support their work, improve how they do business and address challenges they’re facing. I work with organisations to set their strategic direction, secure funds and new services and programs, measure impact, develop policies, procedures and practice, get ready for accreditation and audit, and much more.
I hold a Masters of Social Work and post graduate qualification in human resource management and training and development.
What drives me as an assessor, why I love doing what I do, is the privilege I have to use my passion, skills and experience as an assessor and advocate to work with providers, clients and staff to ensure high quality access, care and opportunities are afforded to everyone.
My early career took me to a (then) small (24 place!!!) residential home for children where my skills honed as an advocate for fairness, access and natural justice flourished and continue to influence my work choices even today.
I have over thirty years’ experience working in not for profit, government and corporate sectors representing Disability services, Child Protection, Domestic Violence, Residential and Out of Home Care focussing on program development and service delivery for children and families experiencing significant disadvantage. My roles included: Trainer and Lecturer in Early Childhood Governance, Development and Quality of Care standards; Senior Management; and member of Advisory Boards to Government.
I am currently a consultant to the NFP, Human Services, Early Childhood and NDIS Sectors in business growth, development, governance and compliance. I also have an association with an NDIS Plan Management provider in NSW and this gives me great insight into the delivery of NDIS services.
My qualifications include Diploma, Specialist Early Childhood; Graduate Diploma, Education; Master of Education (Adult Ed.)
With over thirty years of business experience, Bruce believes that the most important lesson he has learnt is the ability to listen to people if you are to help them achieve their goals. He enjoys working with organisations as an external assessor, and over time witnessing their growth and improvement.
Bruce is an experienced management professional and lead assessor of the ISO Standards for Quality, OH&S, Environment, Risk Management, Asset Management and Information Security Management Systems. For the past two years Bruce has also audited jobactive employment providers against the Department of Employment, Skills, Small and Family Business’s Quality Assurance Framework and ISO 9001 Quality Management Systems. Previously Bruce was a manager of international consulting and outsourcing practices across Asia Pacific.
With over thirty years of business experience, Bruce believes that the most important lesson he has learnt is the ability to listen to people if you are to help them achieve their goals. He enjoys working with organisations as an external assessor, and over time witnessing their growth and improvement.
Bruce has graduated as a Doctor of Philosophy (Engineering) and a Bachelor of Science (Chemistry) from The University of Melbourne, and as a Master of Environmental Studies from the University of Adelaide.
Cheryl de Blaquiere
I value the ethos of Quality Management Assessments and its focus on continuous improvement. Being an assessor is a great job for coming alongside people, sharing their journey, and working together towards attaining the best possible outcomes. It’s such a nice feeling to be able to let organisations know about all the great processes they have in place and what they have achieved. In turn, this also enables me to provide support and encouragement if gaps are identified. I enjoy meeting with clients too, knowing I can be a voice for them if they need this.
I have experience with a broad spectrum of non-profit services ranging from children through to aged care which has progressed throughout a life-time career primarily in this sector.
I apply my Governance and Accounting qualifications to provide consultancy and Pro Bono services for board training and development as well as establishing governance frameworks, both locally and overseas.
My main qualifications are: Master of Commerce, Diploma of Governance, Diploma of Quality Auditing, Teaching English as a Second Language (TESL) /Business English and current certification as an Exemplar Global QMS Lead Auditor and NDIS approved auditor.
I am privileged to work with organisations and support them to achieve continuous governance and service improvement and working collaboratively to help them gain certification/accreditation.
With an MBA and MSc, I commenced my career as a nurse then physiotherapist before progressing into safety and quality positions including with the Modernisation Agency. As Associate Director of the National Leadership and Innovation Agency, I undertook assessments and oversaw organisational change. I worked with the UK Government on NHS organisations and the Healthcare Commission on NHS Annual Health Checks and ISO 9001.
I have a strong understanding of corporate governance, coupled with current knowledge of regulatory and compliance requirements. I have undertaken consultancy, assessments and auditing in the health and human services sectors in the UK and Australia. I am a quality lead auditor with experience in a variety of standards and schemes including but not limited to ISO 9001:2015; HSQF; HSS Victoria; NSDS; National Standards for Mental Health Services: and National Standards for Quality and Safety in Healthcare Services (Edition 1).
My qualifications include ISO 9001 Lead Auditor Training; IRCA; MBA; MA Leadership; MSc Physiotherapy; and I am a Graduate of the Australian Institute of Company Directors.
No matter what walk of life, age or disability, I believe people are entitled to a high quality of care ensuring their culture, sexual orientation and beliefs are taken into account. I enjoy being an auditor and often say I should have done my training 20 years ago. I particularly enjoy meeting and speaking to people and assisting organisations to meet their full potential in achieving excellence. The NDIS Practice Standards have many indicators, it is my responsibility to assist organisations to meet these indicators which in turn will ensure that participants are receiving the quality of care that everyone deserves.
I have 42 years nursing experience in acute medical, trauma, theatre, aged care and disability. I have held management roles in Safety and Quality including a Health & Safety Representative, maintenance manager, RTW Coordinator and Internal auditor.
As well as holding nursing qualifications, I am a qualified Lead Auditor for ISO Standards; National Safety and Quality Healthcare Standards; Human Services Standards; NDIS Practice Standards and the Diagnostic Imaging Accreditation Scheme.
I strongly believe that every person should have the encouragement and support that they need to achieve their full potential. I hope that as an assessor, my experience will enable me to make a positive contribution to the ongoing development of human services organisations.
I began working with people with disability in the mid-1980’s. I have worked with people with sensory disability, intellectual disability, physical disability, and young people with high and complex needs. I have worked directly with clients and held executive management positions.
I have had the opportunity to negotiate with government at ministerial level and have been an industry representative on several government advisory committees. I have been providing consultation services in service development and quality assessment for the last fourteen years and assessing with HDAA for the past four years.
My qualifications include: Diploma of Business (Quality Auditing) BSB51904, RABQSA-AU, RABQSA-TL, RABQSA-QM and TAE40110 Certificate IV in Training and Assessment.
As an assessor it is a privilege to work with organisations who strive to provide quality environments in their chosen healthcare fields with a focus on continuous improvement ensuring the best outcomes for their clients, patients, families and staff. I enjoy the immense variety of organisations and people I come into contact with through the assessments and their passion for what they do. I have always had a desire to care for people, particularly when they are at their most vulnerable.
I have worked in the healthcare sector for well over 35 years holding clinical education and executive positions including extensive experience as a Director of Nursing. I have expertise in strategic development, organisational change management, risk management, digital health and quality management.
As well as holding nursing qualifications, I am a qualified Lead Auditor for ISO Standards; National Safety and Quality Healthcare Standards; National Standards for Mental Health Services, Human Services Standards; NDIS Practice Standards and the Diagnostic Imaging Accreditation Scheme.
For me, being an assessor is all about making a difference, affecting positive business and personal change, and ensuring people’s rights and safety are understood and maintained. My passion is driving process and business improvement leading to increased business benefit and efficiencies, and customer(participant) safety and satisfaction, by helping organisations achieve and maintain compliant, integrated quality management systems. My personal experience in supporting a family member with a disability has also been a key driver.
I have over 30 years’ experience in leading development, deployment, assessment, integration and improvement of management systems and quality frameworks across a range of organisations from Not for Profits to global corporates in government and non-government sectors. I commenced my career as a medical scientist within allied health and then held various senior quality management roles in a broad range of organisations and sectors across Australasia. I am Quality Manager for a Melbourne based, not for profit, disability service and provide consultancy to human services organisations.
I hold a Bachelor of Science degree, qualifications in quality management and Six Sigma process improvement, Lead Assessing, cultural competency, project management and organisational change. I assess a range of standards including: NDIS Practice Standards; ISO 9001:2015; Human Services Standards (Vic); Human Services Quality Standards (QLD); NSDS; Occupational Health and Safety Management Systems and Environmental Management Systems.
The assessor role suits me as I like working with people and data at the same time. Another part of the role involves staying up to date with industry changes and requirements. I enjoy putting this all together by striving to write reports for our clients which are clear and easy to understand.
I currently enact an ongoing quality and risk consultancy role with a Victorian disability and community aged care provider. I recently completed a quality and risk manager role with a 200 bed+ hospital, with a focus on patient experience and the National Safety and Quality Health Service standards. Over the past ten years I’ve also worked as a team member with health and human services sector consultancy firms, on program evaluation projects commissioned by state and federal governments or by regional networks; my deepest program evaluation experience is in the areas of mental health and workplace learning.
I have a background in nursing and hold: Graduate Diploma Education, BA Hons, Diploma Management and QMS lead auditor qualifications. The key quality standards I assess are: ISO 9001: 2015; NDIS Practice Standards; Human Services Standards (Victoria); National Standards for Disability Services.’
Julian De Maria
At the core of my professional driver is the belief that all patients and participants deserve the best of quality care. As such, this is the motivation I bring into being an assessor. Accreditation and certification should be less of a tick the box exercise and more of a by-product of good governance and sound quality management systems so that health and human services are positioned in the best possible way to deliver safe, high quality care and support. As an assessor, I am privileged to be in a position where I can assist services to achieve the best possible outcomes for their patients and participants and their families.
I have been a registered nurse for more than 15 years and have held many positions during this time. From bedside cardio-thoracic nursing to education manager, Director of Clinical Services and National Manager of Hospital accreditation for one of Australia’s leading accreditation agencies.
I am the Director of a consultancy which works with healthcare organisations all over the country to support them continue to achieve safer, better care for their patients and consumers.
My qualifications include Bachelor of Nursing; Master of Health Science – Clinical Education; TAE40110 Certificate IV – Training and Assessment; and Diploma of Quality Auditing.
I believe in helping the wider community, providing opportunities and empowering individuals to achieve the best outcomes. I have a strong sense of fairness, personal integrity and I can focus on tasks at hand in an orderly manner.
I am a Registered Nurse with over 27 years’ experience in various roles (including as a Clinical Nurse). Amongst other areas, I have extensive experience in Oncology, Palliative Care, Neonatal Intensive Care and Community Nursing. Outside of nursing, I have coordinated 80 volunteers for an organisation who support Foster Carers and Foster Children, through a literacy and numeracy based mentoring program. I have served as a Board member of an international development organisation with a focus on disadvantaged people groups.
I am a Certified Auditor for National Safety and Quality Health Standards (First Edition); NDIS Practice Standards, Diagnostic Imaging Accreditation and Dental Schemes.
I am passionate about working alongside organisations, and using a collaborative approach, supporting them through the assessment process, providing accolades for excellence already achieved and assisting them to identify any improvements that may help strengthen the services they provide. Each assessment is different, as is each organisation and I find it vital to be aware that how each organisation incorporates the standards into their systems, can also be different. My aim is to try and make the assessment process as enjoyable for everyone involved.
I love standards and how they aim to provide consistency in organisations, providing safety and quality of care to consumers, protecting those that are vulnerable and assisting consumers to lead the best life as possible.
My lifelong nursing career was where I found my passion for quality, sharing knowledge and continually learning. I held the position of Quality Manager for a hospital for over 15 years and accreditation was always my favourite time of the year. Now as an assessor, I have that same excitement before every assessment!
As well as my nursing qualifications I am a Lead Auditor for National Safety and Quality Health Service Standards, National Mental Health Standards, NDIS Practice Standards, Diagnostic Imaging Accreditation Scheme and ISO 9001.
My passion and commitment to organisations being as strong and successful as possible has been my life’s work. Value-adding principles are important in my work. I walk beside people, listening to them and what they want to achieve, before drawing on different tools in my tool belt, particularly those related to leadership, management, governance, innovation, teamwork, and customer service.
I have been on the Board of community disability services and owned and managed a service for 20 years. I have been audited for this service and the Registered Training Organisation (RTO) that I owned. Having been on the other side of the table means I am empathic and supportive for what people go through when they are being audited.
I am a Board Member of a national nutrition research institute, Business Consultant, Researcher, Mentor, Author, Commentator and Thought Leader.
My Qualifications and memberships include: Bachelor of Social Science with double majors in counselling and mediation as well as human resource management; Master of organisational development and training; Member American Society for Quality (ASQ); Member Australian Organisation for Quality (AOQ). I co-authored the Health Promoting Hospitals Quality manual, transcribed into German by the World Health Organisation and am the author of ‘Courageous Auditor – Beyond Compliance – towards being a catalyst for change’ (2020).
I am passionate about working collaboratively with organisations to help ensure the safety of all and identify improvement opportunities for a business. Ultimately driven to enhance the lives of people who access healthcare and human service supports, I genuinely enjoy working with and supporting people working in these rewarding sectors.
Inspired and driven by personal experience, I was called to the disability sector where I began working as an outreach worker, before joining Victoria Police. I spent almost 20 years as a detective, internal auditor and educator and was seconded to the Australian Crime Commission as an investigator. I am very experienced in managing, investigating and working with people impacted by highly sensitive and complex cases, specialising in areas of family violence, sexual offences and child abuse.
I currently work as a NDIS/QMS/HSS assessor. I am also an educator and consultant at a Registered Training Organisation where I specialise in Incident Management and Managing Compliance training.
I am a qualified Lead Auditor and hold a Bachelor of Laws with Honours, Advance Diploma of Public Safety (Investigations) and Diploma of Quality Auditing.
I have a passion for the promotion and growth of quality and safety, and person-centred health and human services. I love listening to people and understand there is no single approach right for every human interaction.
I have over 20 years’ experience as a pharmacist in public and private hospitals. I have spent a large part of my career involved in safety and quality improvement, including working collaboratively to develop and edit policies and protocols, sitting on quality and safety committees, and conducting internal audits against the National Safety and Quality Health Service (NSQHS) Standards.
I have considerable experience in assessing health and human services against the DIAS and NDIS Standards.
I have a Bachelor of Pharmacy, Lead Auditor qualification, and have completed NDIS Assessor training. I am completing NSQHSS Assessor training.
I am curious by nature and love learning and new experiences. Talking to people about their work and life is always interesting. I have a brother with disability who I help to access services and a good life in general. Through his experiences I am constantly reminded of the impact that good people and services can have on a person’s quality of life. It’s a great feeling if you can help an individual or organisation to see and be their best self.
I have always worked in the disability sector, initially as an employment provider and then moved into my own business. I have specialised in engaging with people with disability and their families and carers, quality evaluations and improvements, improving access and inclusion, and leadership development for people with disability. I have audited/evaluated disability services against various State and National Standards since 1997.
As the Managing Director of E-QUAL I work with National Disability Services, local and state government agencies and various WA disability services. I have managed and facilitated the LeadAbility course for Leadership WA since 2015.
I have post graduate qualifications in psychology and education and AHPRA registration as a Psychologist. I am a graduate of the Australian Institute of Company Directors and was a Board Director of a non-government community services organisation for 5 years.
I enjoy contributing towards a positive assessment approach. I am a well-rounded assessor with practical experience and knowledge.
I have over 25 years of experience in Governance and Management in the public and private sector including Disability Services, Aged Care and Mental Health with Councils, Local Government, NFPs, NGOs and Communities. I commenced my career in The Netherlands as a Project, Product and Financial Manager in a corporate environment in organisational change, knowledge management, business transformation and performance improvement (Balanced Scorecard).
I gained valuable insight into the NDIS, working as a Consultant and Senior Planner with the NDIS, following a period working as a Case Manager in Disability Services, Mental Health and Aged Care.
My qualifications include: Graduate of the Australian Institute of Company Directors, Master of Arts, Master of Business Administration, Diploma of Quality Auditing, Certificate IV Building & Construction, Certificate IV Aged Care & Community Services, Lead Auditor Qualifications.
Mary has extensive experience in the human services sector in both the government and non-government sectors. She has worked with particular focus on the development of community services and with funded programs in the areas of women’s services, health, homelessness, youth affairs and child safety. Mary’s career highlights include supporting the roll-out and evaluation of the Which Way You Mob project in North Queensland. This project funded indigenous organisations to implement their own community development strategies to support at-risk Aboriginal and Torres Strait Islander young people and managing the state-wide Youth Support Coordinator program.
Mary has been an assessor of disability, child safety and community services for over 10 years. She is a member of the Australian Institute of Company Directors and has experience as an executive member of a number of NGO Boards.
Mary currently provides assessments relating to the Queensland Human Services Quality Framework (HSQF), and the National Disability Service Standards. Mary is committed to using the assessment process as a tool for organisational development, enabling organisations to provide optimal services to their clients.
My life experience accessing support services drives me to ensure others accessing support are receiving high quality assistance. I have lived experience of disability and previously worked as a supported employee in an Australian Disability Enterprise. I also accessed assistance from Disability Employment Services to find work in the open labour market.
I have extensive knowledge and experience across the human services sector, having worked for service providers and the Department of Social Services (DSS), along with supporting various community organisations in a voluntary capacity. I worked for Centrelink as a Disability Support Officer and State Disability Program Advisor and moved on to work for DSS in senior positions including Assistant National Director and relief National Director in the Disability Employment Assistance area. I am well versed in Quality Management Systems having previously held responsibility for Disability Employment and Enterprise Services Quality Assurance nationally. I was also a member of the JAS-ANZ Accreditation Review Panel.
I hold a Master of Business Administration and Doctor of Business Administration degrees.
What drives me is that the assessor role is underpinned by philosophical concepts that are important to me: truth, justice and freedom. I like the brainwork of collecting, organising, analysing and reporting qualitative data and human experiences, combining creative thinking and problem solving with a growth mindset. In my last job role as a physiotherapist, my exit interview involved me listing my perceived gaps in the organisation’s culture and systems. My supervisor took it really well and thanked me for the feedback. I realise now that that’s when I decided to become an auditor!
For the past ten years I have been performing quality evaluations of disability service organisations based in Western Australia. At DADAA (Disability in the Arts, Disadvantage in the Arts, from 2006-2018), I did research on the impacts of creative participation and cultural inclusion for people with disability. I started my career as a physiotherapist working with children and young people with disability from 1993-2009.
I hold a Bachelor of Science (Physiotherapy), Masters of Public Health and Lead Auditor certificates.
I view assessing as a learning opportunity to work in partnership with human service organisations to identify improvements and to build systems to protect and safeguard vulnerable people from harm; deliver consistently high-quality services and retain high performing staff. My aim is to add value to human service organisations through the assessment process.
I have experience in a range of complex fields in human services including child protection, disability and homelessness, working with at risk children, families and young people. I have worked within the government, private and not for profit sectors and have extensive experience in recruitment, business development and quality management.
I am currently working in a Quality and Risk Management role for a registered NDIS provider south of Brisbane who specialises in supporting participants with a psychosocial disability.
My qualifications include: Bachelor of Social Work; Member of Australian Association of Social Workers; Diploma of Quality Auditing; and Cert IV in Workplace Training and Assessment.
I pride myself on respectfully and honestly engaging with each and every person I work with and hope to be part of positive change through all connections I make. I work within a strengths-based and collaborative approach and have an unwavering commitment to being a positive change agent within community organisations and care services. I am passionate about delivering high level certification audit services enabling organisations to obtain knowledge and benefits from their system certification.
I have an extensive background in child development and trauma informed care and over 20 years industry experience in child protection, out of home care and disability services at all levels from on the ground to executive management and business development. I am passionate about prevention and early intervention for vulnerable people.
I also work as an independent assessor who ensures permanency options for children in out of home care at a national level and as an Operations Manager for a national child protection related service which involves assessment and consultancy; staff development and mentoring, coaching and delivering training.
I am a Lead assessor for NDIS, HSS, HSQF, NSDS and ISO 9001. Other qualifications I hold include a Bachelor of Social Work; Diploma in Quality Auditing; Certificate IV in Training and Assessment; and membership of AASW.
My drive to be an assessor is a commitment to always try to make a difference by building on my experience in a variety of roles within the human services sector to support service providers to continually improve their services through their experience of the assessment process.
I have over 35 years’ experience in human services, initially as a psychologist in the disability services sector working in government and non-government organisations providing services to children, adults and their families. I have also worked in senior policy and managerial roles within various government departments and agencies undertaking policy and program development in human services portfolio areas, including early childhood, education, disability services, childcare, child safety and healthy ageing and older people.
I have been an assessor for nearly 10 years and am qualified and experienced in assessing providers against a range of quality standards, including ISO 9001, National Standards for Disability Services, Human Services Quality Standards (community, child safety and mental health) and the NDIS Practice Standards. I have also worked as a quality assessor with the Commonwealth Government’s residential aged care accreditation process.
I am a qualified Lead Assessor and certified with Exemplar Global, an external body providing independent certification of auditors. I have a Bachelor of Arts Degree and Graduate Diploma in Psychology.
At the heart of everything I do is my commitment to improving the lives of our most vulnerable community members. I believe in using a strengths-based approach and place a high value on collaboration and consultation as an essential part of the quality improvement process.
I have a special interest in human factors and performance analysis and enjoy designing systems, processes and governance structures to improve the safety and quality of service delivery. I have over 30 years experience in corporate and clinical governance and have worked with multiple health accreditation and certification standards. I am a trained mediator and critical care registered nurse.
I have worked with the Australian Commission on Safety and Quality in Healthcare to refine the first draft of the National Safety and Quality Health Service Standards and led a team to develop an early version of the Human Service Quality Standards.
As a past senior quality manager, I understand the pressures that face services and consumers before and during assessments. I have hands-on experience in coordinating quality assessments in a variety of services including: Disability; Child Protection; Homelessness; Mental Health; Residential and Community Aged Care and Tertiary Level Hospitals.
My qualifications include: Masters, Health Services Management; Ba. Bus – Human Resource Management (Distinction); Certificate, Mediation and Certificate, Critical Care and Trauma Nursing.
I am a passionate assessor and quality advocate, driven to support organisations to strategically integrate quality into business as usual and ensure customers receive high quality and safe services.
I have worked as an assessor for over ten years and held a number of quality positions in health and human services organisations.
I own a quality business and am the author of DECIDE | DESIGN | DELEGATE – the three-step guide to implementing quality.
I enjoy the challenge of auditing, of having a blank page and learning about an organisation, their staff, the programs they provide and the people they support. I am continually amazed and inspired by the people I meet, staff, managers and clients/participants; in fact my favourite part of any audit is meeting with the clients/participants. I enjoy the travel, no day or site is ever the same.
Since 2000 I have worked in disability services in a range of programs in direct support and managerial roles with service providers, and have also worked for government, most recently Disability Services, WA. I transitioned into to training, and then to quality and compliance.
I own an RTO and provide consultancy services to disability service providers in WA.
I love working alongside and adding value to the wonderful organisations I get to connect with. Together and collaboratively our passion, skills and commitment help shape, provide hope and support vulnerable people to make real choices and gain fulfilment every day. That’s what drives me.
Since the early 80s I have supported and worked with people with a disability and mental unwellness in various capacities. Initially I as a Registered Nurse in clinical settings then moving into managerial roles in supported employment and independent living services and management roles in the non-government sector running programs in areas of employment and training resulting in the successful placement of people with disabilities, disadvantaged people and ex-offenders. I have 10 years’ experience in Quality Assurance within Oil and Gas covering audits compliance and governance. For the past 10 years I have undertaken evaluations for the Mental Health Commission in Perth.
I am part of the Beyond Blue Voices, run a small food business and cook for homeless groups and homeless events. When time permits, I am a Citizen Advocate in the NDIS and Mental Health space.
I have Lead Auditor Qualifications and work standards including ISO 9001:2015; NDIS Practice Standards; and the National Standards for Mental Health Services.
It gives me great satisfaction to work with organisations that are passionate about client outcomes and utilising funding in innovative ways to achieve enhanced outcomes for people, as well as their children, to break the cycle of intergenerational disadvantage. I enjoy the challenge of working with service providers, to understand their internal mechanisms, their reporting lines and processes and how they fit into a collective effort across their networks.
Client safety, quality service and outcomes are important to me. I have a rich background in the human service sector in regional and remote areas and a strong understanding and empathy for social disadvantage, particularly in Aboriginal Communities.
I commenced my career in housing and held a range of positions. I have worked in project management and also as a Board Member (and Policy Council Member) of a Homelessness peak body in NSW. I have developed and delivered a training package for women with direct experience of financial abuse and project managed several constructions including SDA developments. I was contracted to DHHS as an Agency Performance and Systems Support Advisor onboarding new NDIS providers.
Through my consultancy business I work with providers to build their capacity to develop policies, systems and management processes.
My qualifications include Diploma of Quality Auditing, Cert IV in Social Housing and Cert IV Training and Assessment.
Stewart has over 30 years’ experience in child and family welfare, primarily in youth work, non-statutory child protection and out-of-home care. He holds a PhD in Social Work, a Master of Social Science (Counselling), Bachelor of Arts, Bachelor of Ministry, and a Diploma of Missiology. Stewart has presented papers at numerous state, national and international conferences, and conducted workshops across Australia about his work, and has also published in a number of journals and written practice frameworks and organisational monographs. His research and practice interests over many years have included quality practice in out-of-home care settings, the needs of children and young people in care, best practice for caring for children with challenging behaviours, supervision and team development in not-for-profit community agencies, and organisational and program evaluation. He is passionately committed to ensuring that vulnerable children, young people and their families experience the best possible outcomes in their lives as they engage with and are supported by the human services sector.
I live on Joodoburri country (Bribie Island) and pay respect to traditional owners, and elders past, present, and future.
I am passionate about supporting vulnerable people and find fulfillment in assessing human services across Australia and have continually strived to make a difference to peoples’ lives.
I have spent my working life being employed in human services. I began my career as a primary school teacher in New Zealand, became an academic, and then worked in teacher education in literacy learning. I followed research interests by working in early years school curriculum, evaluation of community services and finally quality auditing.
I am an experienced assessor of Licensed Child Safety Services, Disability Services and Community Services In Queensland (HSQS) and Child, Youth and Family Services, Disability Services and Housing and Homelessness services in Victoria (HSS), Disability Services (NDIS Practice Standards) and Diagnostic Imaging Accreditation Scheme (DIAS).
I hold a Doctor of Philosophy, Masters, and Bachelor of Education, and Graduate Diploma in Literacy studies.
My interests are in assisting to achieve quality systems that are well integrated into, and add value to, service delivery. I believe this can ultimately create better experiences for both customers and the staff who deliver their services.
I have extensive experience across health, disability, education and community services sectors mostly in the non-government arena. Initially an allied health clinician, I have held senior and executive roles with responsibility for operational delivery, business development and quality.
I am an Executive Manager of Quality and Safeguarding at a disability service in WA, a role that continues to strengthen my expertise by affording me further opportunity to implement quality and safeguarding systems in disability services including supported independent living, community supports, support coordination, behaviour support and therapy.
I have qualifications in speech pathology, health services management and quality auditing and previously provided executive consultancy services to providers in aged care, disability, community health and welfare services.
I have a passion for working with people and making a positive difference in people’s lives and the world we live in. I believe I’m achieving this both within and outside my role with HDAA every day.
I have over 7 years’ experience in healthcare which include nursing in both private and public hospitals, aged care, and dentistry. I also have more than 11 years’ experience in administration. Currently I provide support and assistance for the Diagnostic Imaging and Accreditation Standards (DIAS) and dental practices in scope of the National Safety and Quality Health Service Standards (NSQHSS).
I enjoy being active within the community wherever I can by volunteering and getting involved with fundraisers. I have a Diploma in Nursing and hold current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
I enjoy the interaction with clients and supporting them in making a difference in the lives of people with disabilities. I am dedicated in doing this by actively listening, responding, and anticipating queries and concerns with respect, empathy, and patience.
I hold a Cert III in Business and have completed the NDIS training for the Practice Standards. I have extensive experience in Administration Support, eLearning Development, Training and Quality Coordination.
I have provided support in several programs within HDAA and have been an active NDIS team member since its inception. I provide support to assessors and service providers throughout the assessment journey with the coordination, planning and finalisation of assessments to the NDIS Practice Standards.
Working as part of the NDIS team with HDAA allows me to assist in helping to improve the lives and champion the rights of the most vulnerable people in our community. I believe that everyone deserves to live their best life and it is a good feeling to know that I am playing a small role in making that happen.
I have had the opportunity to work with a team of professionals previously in a disability accommodation support service with Centacare Community Services. Having been through the audit process as part of Centacare gave me some insight on how the audit process works and how organisations would like to be supported in their journey towards NDIS registration. I have also worked in allied health administration as well as case management and reverse marketing in the disability employment services sector. It was immensely satisfying to assist unemployed individuals find an employment opportunity that suited them and improved their social and economic circumstances.
I have a Certificate III in Business Administration and I am currently about to finish a Diploma in Business Administration. I plan to commence studying a Bachelor of Human Services, majoring in Health and Social Wellbeing with the University of Southern Queensland later this year.
If I have a hope it is that HDAA will make the lives of vulnerable people better. Our proverb, “Ask us what is the greatest thing in the world and we shall answer ‘it is people, it is people, it is people’” is what motivates me to ensure all people in HDAA can do their very best and that, when we look back, we can say our world was just a little better because of what we did.
My vocational life has been dedicated to working with people who are vulnerable and in building organisations that make a difference in people’s lives. Working directly with people with disabilities and as a disability services advocate taught me that personality and character is what defines a person, not how a person is labelled.
I’ve been managing assessment organisations now for about 20 years; 20 years of trials, for sure, but mostly 20 years of joy in working so many people who have added meaning to my life. I have various tertiary qualifications, but mostly they pale into insignificance compared with the learning experienced every day in HDAA.
I am enthusiastic and motivated in my role as Program Support Officer and excited to apply my organisation and time management skills to assist service providers to prepare for and complete assessments.
My skills and experience enable an excellent level of support with close attention to detail, facilitating a smooth assessment journey for service providers. I am proud to work with HDAA and look forwarding to assisting services providers.
I have completed a Certificate 3 in Business Administration which provides me with the core knowledge of customer service and corporate administration.
I have always had a passion for quality management and efficiency in organizational process design. My extensive experience as a senior administrator and finance officer as well as working in occupational health and safety has provided a robust foundation to support service providers and assessors by coordinating assessments and associated logistics.
I began my working career in the banking sector, in public sector and private commercial organizations. Finally moving into a not for profit human service organization specialising in aged care for over 10 years. This cemented my path for future growth in an environment that promotes positive change to better the lives of others. I work within the Human Services team and support service providers and assessors with the coordination and planning of assessments to a range of Quality Standards.
I hold a Cert III in Financial Services and have completed the Human Services Quality Standards assessor awareness training and the NDIS Commissions training for the Practice Standards.
Janet Davidson McGown
I acknowledge the First Nations people as the Traditional Custodians of the land I live and work on and pay respect to all Elders past, present and emerging.
As an assessor, every assessment is an opportunity to make a difference, to contribute, to support, to learn and to be inspired by the passion, commitment and achievements of health and human services. I believe that working empathetically, collaboratively and respectfully with service providers leads to better lives, not just for the people accessing the service, but also for the people working in and for these services.
I am proud to lead our network of highly skilled and experienced health and human services assessors, all of us committed to our common purpose and passionate about what we do and why we do it.
I am a Registered Nurse with a background in nursing and midwifery and working for healthcare quality and safety Commissions. I am an experienced assessor of health and human services across a broad range of service types and locations. I have been privileged to be involved in standard reviews, pilot programs and other sector development.
My qualifications include a Diploma of Quality Auditing. I am a member of ISQua and ASQ. I recently completed the Advanced Indigenous Community Solutions short course at UQ and Governance Foundations / Governing to Protect Vulnerable People with the AICD.
I am a people person and always want to make any interaction people have with me a nice interaction. I am passionate on helping others, safety and organisation development. I share a strong sense of compassion with the organisations I work with daily. Working in a job that I feel is making a difference is important to me and why I do what I do as part of the HDAA NDIS team.
I have previously worked as a certified Fire Safety Advisor assisting large organisations meet their fire safety compliance and legislative requirements, whilst assisting with internal compliance and maintenance of quality systems.
I have successfully completed the NDIS Commission’s training for auditing the Practice Standards and am continuing my professional development with audit and certification qualifications.
I have a commitment to make the audit planning process as easy and streamlined as possible for my clients by leading the effective administration and coordination of audit and certification programs. I enjoy working with clients with multiple certification requirements and through my knowledge of various certification schemes and procedural requirements, establishing efficiencies with combining audit activity.
I get a genuine sense of satisfaction when I hear that clients are continually improving the services they deliver based on the outcome of their audit.
I have worked for HDAA since 2010 so have worked with our clients across a wide range of planning for certifications including the Human Services Quality Standards (QLD), Human Service Standards (VIC), NDIS Practice Standards, ISO 9001:2015, National Standards in Mental Health Services and the National Standards for Disability Services for Disability Employment Services.
I have a Bachelor of Behavioural Science, Certificate in Business, Diploma in Human Resource Management and Lead Auditor qualifications. To keep my knowledge in the sector current, I attend relevant events and seminars in relation to the schemes I work in.
I particularly enjoy working collaboratively with organisations, understanding their unique situations, and focusing on continuous improvement. I see quality auditing as an important component that helps ensure vulnerable people in our community are provided with quality support and care.
I have experience working with health and human service organisations in areas such as research and evaluation of programs and policies, strategic planning, program development, and quality auditing. I assess organisations against various standards, including the NDIS Practice Standards.
I have an Honours Degree in Psychology, a Graduate Certificate in Health Industry Management, and Lead Auditor Qualifications. Prior to joining HDAA I managed a national evaluation of Australia’s largest suicide bereavement service which provides important support to people who have lost a loved one to suicide. My work has been published in both the grey and academic literature.
I am passionate about providing quality support to positively impact those that I work with. I believe that every touch point during the certification process can ultimately lead to a better assessment experience and my hope for better lives for vulnerable people.
My introduction to quality systems and certification began in the energy and mining sector. Providing administration support to the Quality, Safety and Environment department I had a focus on document control, intranet management and audit support. I have an extensive background in administration support and a strong focus on attention to detail and believe in getting the little things right while still seeing the bigger picture.
My qualifications include a Bachelor of Social Science (Psychology), HSS Auditor training and the NDIS Commissions training on the Practice Standards.
I currently support a team, as well as clients in the Human Services Standards (VIC), ISO 9001:2015, the National Standards for Disability Services including under the DES/SES scheme and the NDIS Practice Standards.
Since I was young, I’ve been driven by a sense of equality and social justice and in leveling the playing field for people in vulnerable positions. I find joy in reading assessment reports where it is so clear that our clients are striving to get the best results for their own clients, no matter what it takes for them to do so, and the untold benefits that this can bring for the people they work for.
I spent my first two years at HDAA working with the NDIS team and assisting to coordinate and plan assessments for all types of service providers throughout the country. In this time, I developed an interest in process improvement and business analytics, and in my current role I work on improving our systems and building magic buttons in Excel spreadsheets.
I have a Bachelor of Social Science and a Master of Public Health, and have also completed the Lead Auditor training.
I am enthusiastic about working for an organisation that delivers quality services to their customers/clients. I also have a keen interest in improving business processes using best practice and being part of a team that has a high priority on being successful and achieving their goals.
I have experience working for various energy, training, educational and community organisations, and has developed considerable knowledge and experience in financial and management accounting. In my role as Financial Controller, my main priorities are the financial management and financial performance of the organisation.
I hold a Bachelor of Business (Accounting) and am a member of the Institute of Public Accountants.
I enjoy working with quality management and compliance systems and ensuring that policies and procedures are in place to meet the requirements of organisations and their clients. I believe accreditation provides organisations with confidence in their processes and identifies opportunities for continuous improvement.
I have a background in quality assurance in the manufacturing industry – with experience in auditing of quality management systems, interpreting and applying legislation and standards, ensuring policies and procedures meet requirements, and performing desk audits and document reviews. I have also experienced ‘the other side’ of auditing being an audit participant for a variety of certification systems.
I have a Diploma of Quality Auditing, Bachelor of Science, and a Graduate Diploma in Information Management and Systems.
I have always worked in customer focussed roles and enjoy being able to assist clients to achieve their accreditation goals while making improvements along the way that not only makes their job easier, but also contributes to providing safe and quality services to their patients and clients. I enjoy working with originations at different stages of their accreditation journey and assisting them to understand how various standards may apply to them, and more importantly, how the standards can help them to achieve better outcomes. I work with a wonderful group of assessors who are always sharing their experience and knowledge, which contributes to the guidance and information I pass onto clients.
I have a background in IT support in an Occupational Health setting that blended into document control, Intranet management and quality co-ordination roles including internal auditing. Having worked in both public and private organisations I have been on both sides of the accreditation process which hopefully helps me provide a better all-round service.
I am passionate about walking beside people to facilitate and support opportunities to be their best self. I believe that quality and accreditation processes provide a structure and framework for service providers to build a culture and commitment to delivering the best possible outcomes for vulnerable people.
I have a background in social work and education and my role as a CEO in a rural community gave me the opportunity to work across a broad portfolio of services in the human services industry including neighbourhood centres, disability, mental health, community housing, family and youth services, domestic violence and community development.
Suzanne Le Huray
People are amazing. I’ll do what I can to be the catalyst for people to be the best they can. Working with people constantly demonstrates to me just how much we can achieve to help make people’s lives better. My journey constantly re-confirms for me that individuals can make the difference.
From working in the great outdoors with young people, and working with adults in rehabilitation who’ve experienced accidents and adverse health events, to roles in health promotion with disadvantaged populations for a flag ship national program, my focus has always been on how I can be an enabler to support people make steps forward; steps that create a smile.
I have the pleasure of being part of a team that has a broad reach that facilitates change through constant and progressive improvement for the people we work with and their organisations, supporting them further along their respective journeys to create a better future. Continuing to be a small part of this evolution is to me incredibly motivating.
I have a Bachelor of Sport Science, Diploma of Physical Therapy and am a trained Lead Auditor. Over the years I have completed the various training course for the assessment schemes HDAA provides.