“We imagine a world in which the vast majority of people wake up every day inspired, feel safe wherever they are and end the day fulfilled by the work they do.”
– Simon Sinek
I have a commitment to social justice and the protection of the rights and dignity of people, who…are disadvantaged or marginalised. I work to assist human services organisations build contemporary, person centred practices that recognise human and legal rights. My learning and development background showed me how an organisation’s culture can support or hinder the competency of staff and the importance of keeping a focus on purpose with straightforward systems and tools to support the work.
I have almost 20 years’ experience in the disability sector coming from a learning and development background. My seven years’ experience as a quality assessor has given me the opportunity to assess many organisations across the community services sector and I have been conducting NDIS audits for two years. Through this work I have the privilege of meeting and talking to so many people working to support and assist others and hearing from clients about the impact of the service on their life.
I work as a consultant in the community services and disability sector: training people at all organisational levels; supporting organisations to build contemporary systems and practices; and reviewing and developing policies and resources.
I have a strong belief that quality practices deliver quality services. I have seen firsthand how… quality systems and procedures can improve organisations and result in staff feeling valued and are able to provide quality, safe and successful outcomes for their clients. I started my career in the Legal Industry and Human Resources sectors when I quickly realised, I liked helping people and had a passion for improving the lives of our most vulnerable people. I have owned and operated my own disability services for over 11 years and had personal family experience which has driven my passion to make a difference. I have sat on the other side of the table for many years and understand the importance of being audited and the value it can add to an organisation. I currently run and own three businesses, one within the disability sector. I am driven by successful outcomes of the clients I support and love working in a role that makes a real difference. I am a Justice of the Peace, a member of the Australian Institute of Company Directors, I have a Diploma in Human Resources and Business and currently completing my Bachelor of Psychology.
I believe good systems, policies and procedures drive a successful and rewarding outcome for all.… I became an assessor to offer my experience and knowledge to service providers and facilities to help achieve this. I share knowledge and work to enthuse others to understand the accreditation frameworks, continuous and quality improvement.
I have been a nurse for the past 40 years in healthcare and disability sectors. As a WH&S and Quality Assurance committee member for most of my career I believe the fundamental importance of policies, procedures and audits ensures a safe and rewarding workplace. I have internally managed thirteen agency audits, giving me a solid understanding of what the people in an organisation are feeling leading up to their audit.
My qualifications include: Bachelor of Nursing; Certificate II & III in Auslan; Scholarship with Centre for Remote Health, Alice Springs (chronic wounds and community nursing); Management Systems and Lead Auditor certificates.
I have a passion for working with people and making a positive difference in people’s lives and…the world we live. I believe I’m achieving this both within and outside my role with HDAA every day.
I have over 7 years’ experience in healthcare which include nursing in both private and public hospitals, aged care, and dentistry. I also have more than 11 years’ experience in administration. Currently I provide support and assistance for the Diagnostic Imaging and Accreditation Standards (DIAS) and dental practices in scope of the National Safety and Quality Health Service Standards (NSQHSS).
I enjoy being active within the community wherever I can by volunteering and getting involved with fundraisers. I have a Diploma in Nursing and hold current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
I love to walk in my client’s shoes and become an integral part of their compliance journey. I strive…to understand the big picture of compliance and how it improves the lives of consumers. I take the time to build an open relationship and appreciate my client’s approach to, and understanding of the standards, and not just go through the motions of ticking boxes.
I have been a passionate practitioner of continuous improvement, assessment, and compliance management for over 20 years. I am Principal of a boutique management systems consultancy and an active member of Rotary International.
I have spent the majority of my engineering career in executive management and hold qualifications in electrical and electronic engineering, project management, quality auditing, energy efficiency auditing and training & assessment. I am a Queensland Commissioner for Declarations and Commonwealth Registered Marriage Celebrant.
I have a desire to support organisations to create an environment where staff feel… valued, confident, have the skills to provide the best support to clients, and to continuously improve the service provided. It is my belief that every member of an organisation plays a vital role in its success.
My background is in health – private and public hospitals and telehealth. I am a Registered Nurse with over 30 years’ experience in various roles, including Director of Nursing, Clinical Nurse Consultant (Safety and Quality) and Nurse Unit Manager.
I have managed internal audits, service reviews and organisation-wide quality improvement initiatives. I have been privileged to coordinate preparation for accreditation assessments in large organisations and have the support of the management team to achieve sustainable changes from the process.
I love working with people and organisations who want to make an impact through delivering…quality services to their communities. I particularly value the opportunity to work alongside organisations to identify strengths, areas for improvement and how to move forward. I’m a believer in continuous improvement and capacity building and being an assessor enables me to assist organisations on their own continuous improvement journey.
I have worked in early childhood, disability, housing and health and human service sectors, both government and not for profit. My experience includes: direct service delivery in child and family services; senior management in multi-functional and integrated services; policy advisor; and Board membership.
I have assessed Aboriginal controlled services, disability services, housing providers, peak bodies and human and health services across a range of services including: Human Service Standards (HSS), National Standards for Mental Health Service; and NDIS Practice Standards.
In my consultancy, I work alongside organisations to develop innovative, practical and quality solutions to support their work, improve how they do business and address challenges they’re facing. I work with organisations to set their strategic direction, secure funds and new services and programs, measure impact, develop policies, procedures and practice, get ready for accreditation and audit, and much more.
I hold a Masters of Social Work and post graduate qualification in human resource management and training and development.
I am passionate in not just keeping people safe from harm but also about enriching life through care.… I have an auditing experience in ISO9001, AS/NZS4801. ISO45001, ISO14001, ISO13485 and 21 CFR Part 21 across different industry sectors such as medical device manufacturing, human resources, construction, mining, architecture, law, cleaning, ambulance services, clothing manufacturing, drilling, and metal fabrication. My qualifications include lead auditor across Quality, Health and Safety, and Environment Management Systems, Masters Degree in Engineering Management, and Diploma in Quality and Health and Safety Management Systems.
What drives me as an assessor, why I love doing what I do, is the privilege I have to use my…passion, skills and experience as an assessor and advocate to work with providers, clients and staff to ensure high quality access, care and opportunities are afforded to everyone.
My early career took me to a (then) small (24 place!!!) residential home for children where my skills honed as an advocate for fairness, access and natural justice flourished and continue to influence my work choices even today.
I have over thirty years’ experience working in not for profit, government and corporate sectors representing Disability services, Child Protection, Domestic Violence, Residential and Out of Home Care focussing on program development and service delivery for children and families experiencing significant disadvantage. My roles included: Trainer and Lecturer in Early Childhood Governance, Development and Quality of Care standards; Senior Management; and member of Advisory Boards to Government.
I am currently a consultant to the NFP, Human Services, Early Childhood and NDIS Sectors in business growth, development, governance and compliance. I also have an association with an NDIS Plan Management provider in NSW and this gives me great insight into the delivery of NDIS services.
My qualifications include Diploma, Specialist Early Childhood; Graduate Diploma, Education; Master of Education (Adult Ed.)
Client Services Officer
I am driven by delivering positive outcomes for vulnerable people within our community.…With a keen interest in streamlined processes, systems and client interaction, I have the opportunity to integrate both my passions and professional skills working with HDAA.
I come from a strong client-focused Government background, where I was also involved in assessments of processes within a different industry. I have always centred my work around continuous improvement and delivering results.
I am looking forward to furthering my knowledge within HDAA.
As an assessor I have the privilege of working with organisations to support them on their journey… of continual improvement. It was ending up in the emergency department after a motor bike accident in my 20s that started my long career in health and human services. Twelve months in hospital taught me a lot about how people systems and processes come together to produce outcomes either good or less than ideal. The quality guru Don Berwick makes the obvious and profound statement that “every system is perfectly designed to produce the results it produces”. This started me on my healthcare quality journey.
I have a diverse background with over 30 years experience in senior operational, governance and consultancy roles in disability, aged care, out of home care public and private hospitals and local government.
I am a registered nurse having completed a Bachelor of Applied Science and have a PhD from the University of Sydney. Passionate about social justice and equity of access, I was nominated and accepted as a community representative for the Central Coast Social Inclusion Advisory Committee and now bring my experience and passion to HDAA.
Cheryl de Blaquiere
I value the ethos of Quality Management Assessments and its focus on continuous… improvement. Being an assessor is a great job for coming alongside people, sharing their journey, and working together towards attaining the best possible outcomes. It’s such a nice feeling to be able to let organisations know about all the great processes they have in place and what they have achieved. In turn, this also enables me to provide support and encouragement if gaps are identified. I enjoy meeting with clients too, knowing I can be a voice for them if they need this.
I have experience with a broad spectrum of non-profit services ranging from children through to aged care which has progressed throughout a life-time career primarily in this sector.
I apply my Governance and Accounting qualifications to provide consultancy and Pro Bono services for board training and development as well as establishing governance frameworks, both locally and overseas.
My main qualifications are: Master of Commerce, Diploma of Governance, Diploma of Quality Auditing, Teaching English as a Second Language (TESL) /Business English and current certification as an Exemplar Global QMS Lead Auditor and NDIS approved auditor.
Improvement and value add in systems and in life is a passion of mine. … Respect, integrity, honesty, and communication are key in bringing out the best in people and practice and as an assessor it is rewarding to see client systems, and people within, becoming more confident along their system journey.
I have been an assessor for over 20yrs and have worked in developing and implementing certified and accredited management systems across a large range of sectors and services, primarily in areas of Quality, Safety, Environment, Assets, and Food. I have a strong understanding of NDIS and am an advocate, in particular. of the Deaf community of which I have personal engagement.
I work as an assessor in multiple service areas; provide coaching and mentor on management systems; and am currently supporting the developing of online training for Auslan language.
My qualifications include lead auditor across Quality, Safety, Environment, Asset, Information Security, and food Safety; Certificate IV in Training and Assessment; Advanced diplomas in Business & Management, Diploma in Quality auditing; and I am currently expanding my Health and Human Services portfolio.
I am privileged to work with organisations and support them to achieve continuous governance…and service improvement and working collaboratively to help them gain certification/accreditation.
With an MBA and MSc, I commenced my career as a nurse then physiotherapist before progressing into safety and quality positions including with the Modernisation Agency. As Associate Director of the National Leadership and Innovation Agency, I undertook assessments and oversaw organisational change. I worked with the UK Government on NHS organisations and the Healthcare Commission on NHS Annual Health Checks and ISO 9001.
I have a strong understanding of corporate governance, coupled with current knowledge of regulatory and compliance requirements. I have undertaken consultancy, assessments and auditing in the health and human services sectors in the UK and Australia. I am a quality lead auditor with experience in a variety of standards and schemes including but not limited to ISO 9001:2015; HSQF; HSS Victoria; NSDS; National Standards for Mental Health Services: and National Standards for Quality and Safety in Healthcare Services (Edition 1).
My qualifications include ISO 9001 Lead Auditor Training; IRCA; MBA; MA Leadership; MSc Physiotherapy; and I am a Graduate of the Australian Institute of Company Directors.
I am passionate about healthy ageing and motivated to improve population health and social… outcomes. I have experience in needs assessment, planning, and evaluation for the rural and remote primary care workforce in Queensland. Furthermore, I have completed health projects with the Primary Health Networks, Hospital and Health Services, and the National Heart Foundation. My qualifications include a Master of Health Promotion and a Bachelor of Social Science (Psychology).
No matter what walk of life, age or disability, I believe people are entitled to a high quality of… care ensuring their culture, sexual orientation and beliefs are taken into account. I enjoy being an auditor and often say I should have done my training 20 years ago. I particularly enjoy meeting and speaking to people and assisting organisations to meet their full potential in achieving excellence. The NDIS Practice Standards have many indicators, it is my responsibility to assist organisations to meet these indicators which in turn will ensure that participants are receiving the quality of care that everyone deserves.
I have 42 years nursing experience in acute medical, trauma, theatre, aged care and disability. I have held management roles in Safety and Quality including a Health & Safety Representative, maintenance manager, RTW Coordinator and Internal auditor.
As well as holding nursing qualifications, I am a qualified Lead Auditor for ISO Standards; National Safety and Quality Healthcare Standards; Human Services Standards; NDIS Practice Standards and the Diagnostic Imaging Accreditation Scheme.
I strongly believe that every person should have the encouragement and support that they need… to achieve their full potential. I hope that as an assessor, my experience will enable me to make a positive contribution to the ongoing development of human services organisations.
I began working with people with disability in the mid-1980’s. I have worked with people with sensory disability, intellectual disability, physical disability, and young people with high and complex needs. I have worked directly with clients and held executive management positions.
I have had the opportunity to negotiate with government at ministerial level and have been an industry representative on several government advisory committees. I have been providing consultation services in service development and quality assessment for the last fourteen years and assessing with HDAA for the past four years.
My qualifications include: Diploma of Business (Quality Auditing) BSB51904, RABQSA-AU, RABQSA-TL, RABQSA-QM and TAE40110 Certificate IV in Training and Assessment.
I am enthusiastic and motivated in my role as Program Support Officer and excited to… apply my organisation and time management skills to assist service providers to prepare for and complete assessments.
My skills and experience enable an excellent level of support with close attention to detail, facilitating a smooth assessment journey for service providers. I am proud to work with HDAA and look forwarding to assisting services providers.
I have completed a Certificate 3 in Business Administration which provides me with the core knowledge of customer service and corporate administration.
I am passionate about making a difference in people’s lives by making sure… that systems and processes are in place to support care. I believe in supporting organisations to strive for continuous improvement and providing high quality services. I have been a Registered Nurse for 33 years. I have a Master of Nursing, a Graduate Certificate Infection Control and Bachelor of Health am a member of the Australian College of Nursing. I worked for Queensland Health for 35 years with roles in Safety and Quality, Incident and Risk Management and Emergency Response. I currently provide Clinical Governance support to a private company that provides paramedics, event first aid and emergency medical services for public and private events throughout Australia.
I am passionate about helping people access great services provided by staff who are skilled,… keen and enthusiastic. I enjoy hearing from people about their work and how they continually try to give the best support they can. People who are proud of what they do, are committed to preparing for and participating fully in a quality assessment and are ready to implement further improvements are inspiring and motivate me strongly. I have been CEO of a community mental health organisation in the Northern Territory (NT) and have senior experience in a range of health and disability roles in the NT and Victoria. My aged care experience was centred on work with the Commonwealth Government in the NT. My consulting work centres on the community sector, utilising my consulting, governance and management experience in a range of non-government organisations. I hold a MBA from Columbia Business School, New York, and a Bachelor of Agricultural Science B.Agr.Sc. (Hons) from La Trobe University, Melbourne. I am a graduate of the Company Directors Course, GAICD and have completed the Pathway to Diploma of Quality Auditing and the NDIS Quality and Safeguards Commission’s auditor training.
I live on Wurundjeri Woi Wurrung country and pay respect to traditional owners, and elders past, present, and future.
I have always had a passion for quality management and efficiency in organizational process design.…My extensive experience as a senior administrator and finance officer as well as working in occupational health and safety has provided a robust foundation to support service providers and assessors by coordinating assessments and associated logistics.
I began my working career in the banking sector, in public sector and private commercial organizations. Finally moving into a not for profit human service organization specialising in aged care for over 10 years. This cemented my path for future growth in an environment that promotes positive change to better the lives of others. I work within the Human Services team and support service providers and assessors with the coordination and planning of assessments to a range of Quality Standards.
I hold a Cert III in Financial Services and have completed the Human Services Quality Standards assessor awareness training and the NDIS Commissions training for the Practice Standards.
Janet Davidson McGown
Health and Human Services Manager
As an assessor, every assessment is an opportunity to make a… difference, to contribute, to support, to learn and to be inspired by the passion, commitment and achievements of health and human services. I believe that working empathetically, collaboratively and respectfully with service providers leads to better lives, not just for the people accessing the service, but also for the people working in and for these services.
I am proud to lead our network of highly skilled and experienced health and human services assessors, all of us committed to our common purpose and passionate about what we do and why we do it.
I am a Registered Nurse with a background in nursing and midwifery and working for healthcare quality and safety Commissions. I am an experienced assessor of health and human services across a broad range of service types and locations. I have been privileged to be involved in standard reviews, pilot programs and other sector development.
My qualifications include a Diploma of Quality Auditing. I am a member of ISQua and ASQ. I recently completed the Advanced Indigenous Community Solutions short course at UQ and Governance Foundations / Governing to Protect Vulnerable People with the AICD.
I acknowledge the First Nations people as the Traditional Custodians of the land I live and work on and pay respect to all Elders past, present and emerging.
As an assessor it is a privilege to work with organisations who strive to provide quality environments… in their chosen healthcare fields with a focus on continuous improvement ensuring the best outcomes for their clients, patients, families and staff. I enjoy the immense variety of organisations and people I come into contact with through the assessments and their passion for what they do. I have always had a desire to care for people, particularly when they are at their most vulnerable.
I have worked in the healthcare sector for well over 35 years holding clinical education and executive positions including extensive experience as a Director of Nursing. I have expertise in strategic development, organisational change management, risk management, digital health and quality management.
As well as holding nursing qualifications, I am a qualified Lead Auditor for ISO Standards; National Safety and Quality Healthcare Standards; National Standards for Mental Health Services, Human Services Standards; NDIS Practice Standards and the Diagnostic Imaging Accreditation Scheme.
For me, being an assessor is all about making a difference, affecting positive business… and personal change, and ensuring people’s rights and safety are understood and maintained. My passion is driving process and business improvement leading to increased business benefit and efficiencies, and customer(participant) safety and satisfaction, by helping organisations achieve and maintain compliant, integrated quality management systems. My personal experience in supporting a family member with a disability has also been a key driver.
I have over 30 years’ experience in leading development, deployment, assessment, integration and improvement of management systems and quality frameworks across a range of organisations from Not for Profits to global corporates in government and non-government sectors. I commenced my career as a medical scientist within allied health and then held various senior quality management roles in a broad range of organisations and sectors across Australasia including being Quality Manager for a Melbourne based, not for profit, disability service for 5 years. I also provide consultancy to human services organisations.
I hold a Bachelor of Science degree, qualifications in quality management and Six Sigma process improvement, Lead Assessing, cultural competency, project management and organisational change. I assess a range of standards including: NDIS Practice Standards; ISO 9001:2015; Human Services Standards (Vic); Human Services Quality Standards (QLD); NSDS; Occupational Health and Safety Management Systems and Environmental Management Systems.
I am passionate about helping people and am proud to work for HDAA where I believe… our assessment process impacts positively on providers and the services they deliver to participants, to live better lives.
I have experience coordinating assessments for the Northern Territory Government’s Quality and Safeguarding Framework, enabling disability service providers in the Northern Territory to progress registration with the NDIA.
My background includes arranging educational workshops for general practitioners and their practice staff. I also coordinated an Immunisation Program which involved community awareness, the preparation of resource materials and conducting audits on the cold chain systems of general practices.
I have significant experience in providing senior administrative support and performing roles with a client focused approach. I understand the need for communication that is honest, considerate and timely, and I take great pride in my organisational skills and attention to detail.
I hold a Bachelor of Arts Degree (Communications & Sociology) and strive to do my best each day to continually learn, develop and make a positive difference.
In my role as Operations Coordinator, I am dedicated and very proud to support the Aged Care program.
As an assessor I have the opportunity to support organisations to enhance… the health, safety, and quality of life of the people receiving services. I am able to promote high quality care and ensure those receiving care have a voice and their experiences are validated.
I have enjoyed a 15-year career in Aged and Disability Services, the majority of which were senior management roles in both the not-for-profit and private sectors. I have worked within organisations to identify opportunities for continuous improvement and turn strategic initiatives into action. My passion has been to train and educate service providers at all levels on delivering safe, compliant services that place the health and wellbeing of people at the centre of all they do.
My qualifications are in Quality Auditing, Business and Training & Assessment. I am also a certified Mental Health First Aid Officer. During my career in Aged Care, I have also been a member of the ASCA (Aged & Community Services Australia) QLD Generalist Advisory Committee.
The assessor role suits me as I like working with people and data at the same time. Another part… of the role involves staying up to date with industry changes and requirements. I enjoy putting this all together by striving to write reports for our clients which are clear and easy to understand.
I provide consultancy services to human services organisations. I recently completed a quality and risk manager role with a 200 bed+ hospital, with a focus on patient experience and the National Safety and Quality Health Service standards. Over the past ten years I’ve also worked as a team member with health and human services sector consultancy firms, on program evaluation projects commissioned by state and federal governments or by regional networks; my deepest program evaluation experience is in the areas of mental health and workplace learning.
I have a background in nursing and hold: Graduate Diploma Education, BA Hons, Diploma Management and QMS lead auditor qualifications. The key quality standards I assess are: ISO 9001: 2015; NDIS Practice Standards; Human Services Standards (Victoria); National Standards for Disability Services.
I’m a people person who enjoys the process of improvement and assisting companies and… their people to be able to better manage risk while continually developing.
I commenced my career as a Government Systems Analyst and then re-trained in Allied Health and Quality Management. As an internal auditor I saw the benefits of a structure control based framework for enabling businesses to achieve their objectives.
I am the Director of a Business and Training Company with clients ranging from International certification Bodies to Sole Traders.
I have qualifications in Business (Grad. Cert); Health Sciences (Honours); Quality management, health and Safety; Project Management (Diploma); Risk Management and Assurance and Lead Auditor qualifications for schemes QMS/OHS/EMS/HSQF.
I am passionate about working alongside organisations, and using a collaborative approach, … supporting them through the assessment process, providing accolades for excellence already achieved and assisting them to identify any improvements that may help strengthen the services they provide. Each assessment is different, as is each organisation and I find it vital to be aware that how each organisation incorporates the standards into their systems, can also be different. My aim is to try and make the assessment process as enjoyable for everyone involved.
I love standards and how they aim to provide consistency in organisations, providing safety and quality of care to consumers, protecting those that are vulnerable and assisting consumers to lead the best life as possible.
My lifelong nursing career was where I found my passion for quality, sharing knowledge and continually learning. I held the position of Quality Manager for a hospital for over 15 years and accreditation was always my favourite time of the year. Now as an assessor, I have that same excitement before every assessment!
As well as my nursing qualifications I am a Lead Auditor for National Safety and Quality Health Service Standards, National Mental Health Standards, NDIS Practice Standards, Diagnostic Imaging Accreditation Scheme and ISO 9001.
Client Services Officer
I am passionate about process and take great interest in understanding how all the small… actions along the way lead to the larger outcome. I like to ensure I understand the end goal and work from there to identify how to accomplish the best result.
I have always been interested in human interaction and have witnessed how collaboration, passion and drive come together to change lives for the better. I want to work with organisations to assist them to develop strong and safe practices that create quality outcomes for their clients.
Since graduating from my Psychological Science (Psychology) and Criminology and Criminal Justice degrees I have focused my career on the human services sector. Over the last 11 years, I have held roles with Qld Child Safety, Not-for-Profit Disability Support Services and Aged Care Services. I have experienced the lifespan spectrum through these multifaceted roles and been able to better understand a person’s journey. With the right support’s individuals can find the confidence to take their lives in a new direction.
I held a lead role in a project to prepare an organisation for their transition to NDIA and developed key policies and workflows to support this transition. I have worked closely with Quality Management during audit preparation and taken the coordination lead in the department’s preparations.
Having worked in direct client roles I understand the challenges organisations can face and value inventive thinking that support client choice and goal attainment.
I am working towards an auditing qualification.
I am passionate about working alongside organisations to identify strengths and continuous … improvement opportunities with the goal of making the lives of people who use health and human services better.
In my consultancy, I support disability service providers in the development and implementation of policies, procedures and systems to build internal capacity.
I hold a Bachelor of Psychological Science with First Class honours, Lead Auditor Qualifications and have completed the NDIS assessor training.
Lead Assessor & Technical Expert
My passion and commitment to organisations being as strong and successful as possible has… been my life’s work. Value-adding principles are important in my work. I walk beside people, listening to them and what they want to achieve, before drawing on different tools in my tool belt, particularly those related to leadership, management, governance, innovation, teamwork, and customer service.
I have been on the Board of community disability services and owned and managed a service for 20 years. I have been audited for this service and the Registered Training Organisation (RTO) that I owned. Having been on the other side of the table means I am empathic and supportive for what people go through when they are being audited.
I am a Board Member of a national nutrition research institute, Business Consultant, Researcher, Mentor, Author, Commentator and Thought Leader.
My Qualifications and memberships include: Bachelor of Social Science with double majors in counselling and mediation as well as human resource management; Master of organisational development and training; Member American Society for Quality (ASQ); Member Australian Organisation for Quality (AOQ). I co-authored the Health Promoting Hospitals Quality manual, transcribed into German by the World Health Organisation and am the author of ‘Courageous Auditor – Beyond Compliance – towards being a catalyst for change’ (2020).
Client Services Officer
I am a people person and always want to make any interaction people have with me a… nice interaction. I am passionate on helping others, safety and organisation development. I share a strong sense of compassion with the organisations I work with daily. Working in a job that I feel is making a difference is important to me and why I do what I do as part of the HDAA NDIS team.
I have previously worked as a certified Fire Safety Advisor assisting large organisations meet their fire safety compliance and legislative requirements, whilst assisting with internal compliance and maintenance of quality systems.
I have successfully completed the NDIS Commission’s training for auditing the Practice Standards and am continuing my professional development with audit and certification qualifications.
Client Services Officer
I have a passion for the disability industry and ensuring all participants have access to their …needed services. I strive to make each interaction with clients a positive, compassionate and helpful one. Working within the HDAA NDIS team I feel my contribution is making a difference to clients and participants across Australia. I have been a part of auditing organisations working in the NDIS Scheme since 2021 and am excited to continue making a difference with HDAA. My drive for disability began with volunteering and the opportunities it provided for the community. I am thankful to be continuing this volunteering more than 10 years later. I have completed the NDIS Auditor Training, Lead Auditor Training, HSQF Auditor Awareness Training and Queensland Domestic and Family Violence Services Training. I look forward to continuing my training within the auditing sector.
I have a genuine curiosity in how services operate and enjoy meeting people from all…backgrounds. I believe I am an advocate for vulnerable communities and will work towards ensuring services are safe and respectful for those accessing the services. I enjoy assessing the diverse range of services I come into contact within my assessor role.
I am a registered nurse with 31 years’ experience in Australia and the UK at both public and private hospitals, holding both management and clinical specialist roles. I have experience in setting up and running in pharmaceutical patient support programs in a community setting.
I have been working as a NDIS assessor since the program was introduced in Victoria in 2019 and currently provide consulting and education to NDIS providers to create safe and appropriate clinical care for NDIS participants. I am a Clinical Nurse in Dental Health Services and a Program manager in community-based health.
My qualifications include: Bachelor of Nursing; Post graduate diploma of perioperative nursing; Certificate 4 in Business Management; Certificate 4 in Training and Assessing; and Lead auditor certificate.
I am curious by nature and love learning and new experiences. Talking to people about their… work and life is always interesting. I have a brother with disability who I help to access services and a good life in general. Through his experiences I am constantly reminded of the impact that good people and services can have on a person’s quality of life. It’s a great feeling if you can help an individual or organisation to see and be their best self.
I have always worked in the disability sector, initially as an employment provider and then moved into my own business. I have specialised in engaging with people with disability and their families and carers, quality evaluations and improvements, improving access and inclusion, and leadership development for people with disability. I have audited/evaluated disability services against various State and National Standards since 1997.
As the Managing Director of E-QUAL I work with National Disability Services, local and state government agencies and various WA disability services. I have managed and facilitated the LeadAbility course for Leadership WA since 2015.
I have post graduate qualifications in psychology and education and AHPRA registration as a Psychologist. I am a graduate of the Australian Institute of Company Directors and was a Board Director of a non-government community services organisation for 5 years.
I have a commitment to make the audit planning process as easy and streamlined as possible for… my clients by leading the effective administration and coordination of audit and certification programs. I enjoy working with clients with multiple certification requirements and through my knowledge of various certification schemes and procedural requirements, establishing efficiencies with combining audit activity.
I get a genuine sense of satisfaction when I hear that clients are continually improving the services they deliver based on the outcome of their audit.
I have worked for HDAA since 2010 so have worked with our clients across a wide range of planning for certifications including the Human Services Quality Standards (QLD), Human Service Standards (VIC), NDIS Practice Standards, ISO 9001:2015, National Standards in Mental Health Services and the National Standards for Disability Services for Disability Employment Services.
I have a Bachelor of Behavioural Science, Certificate in Business, Diploma in Human Resource Management and Lead Auditor qualifications. To keep my knowledge in the sector current, I attend relevant events and seminars in relation to the schemes I work in.
I am passionate about working collaboratively with organisations to help ensure the safety of…all and identify improvement opportunities for a business. Ultimately driven to enhance the lives of people who access healthcare and human service supports, I genuinely enjoy working with and supporting people working in these rewarding sectors.
Inspired and driven by personal experience, I was called to the disability sector where I began working as an outreach worker, before joining Victoria Police. I spent almost 20 years as a detective, internal auditor and educator and was seconded to the Australian Crime Commission as an investigator. I am very experienced in managing, investigating and working with people impacted by highly sensitive and complex cases, specialising in areas of family violence, sexual offences and child abuse.
I currently work as a NDIS/QMS/HSS assessor. I am also an educator and consultant at a Registered Training Organisation where I specialise in Incident Management and Managing Compliance training.
I am a qualified Lead Auditor and hold a Bachelor of Laws with Honours, Advance Diploma of Public Safety (Investigations) and Diploma of Quality Auditing.
I have a passion for the promotion and growth of quality and safety, and person-centred… health and human services. I love listening to people and understand there is no single approach right for every human interaction.
I have over 20 years’ experience as a pharmacist in public and private hospitals. I have spent a large part of my career involved in safety and quality improvement, including working collaboratively to develop and edit policies and protocols, sitting on quality and safety committees, and conducting internal audits against the National Safety and Quality Health Service (NSQHS) Standards.
I have considerable experience in assessing health and human services against the DIAS and NDIS Standards.
I have a Bachelor of Pharmacy, Lead Auditor qualification, and have completed NDIS Assessor training. I am completing NSQHSS Assessor training.
Aged Care Program Manager
I particularly enjoy working collaboratively with organisations, understanding their unique… situations, and focusing on continuous improvement. I see quality auditing as an important component that helps ensure vulnerable people in our community are provided with quality support and care.
I have experience working with health and human service organisations in areas such as research and evaluation of programs and policies, strategic planning, program development, and quality auditing. I assess organisations against various standards, including the NDIS Practice Standards.
I have an Honours Degree in Psychology, a Graduate Certificate in Health Industry Management, and a Diploma of Quality Auditing. Prior to joining HDAA I managed a national evaluation of Australia’s largest suicide bereavement service which provides important support to people who have lost a loved one to suicide. My work has been published in both the grey and academic literature.
By being an assessor, I can help people understand and improve the way they deliver their… services to meet the required standards. I also support the consumers to get the products and services they need. I have worked for both health and human services organisations where my skills, training and compassion have helped them deliver the quality services their consumers have needed whilst protecting the staff and organisation. My main focuses were ensuring consistency, document management and confidentiality as well as managing governance and privacy. I’m currently a volunteer with Mater Hospital in various wards and education section and work for a charity called Roses in the Ocean who works with people with a lived experience of suicide as a mentor, speaker and a call screener. I hold Graduate Certificates in Risk Management, Business Management, and a diploma in Personnel Management. I also hold qualifications as a Lead Auditor for ISO 9001.
I enjoy contributing towards a positive assessment approach. I am a well-rounded assessor… with practical experience and knowledge.
I have over 25 years of experience in Governance and Management in the public and private sector including Disability Services, Aged Care and Mental Health with Councils, Local Government, NFPs, NGOs and Communities. I commenced my career in The Netherlands as a Project, Product and Financial Manager in a corporate environment in organisational change, knowledge management, business transformation and performance improvement (Balanced Scorecard).
I gained valuable insight into the NDIS, working as a Consultant and Senior Planner with the NDIS, following a period working as a Case Manager in Disability Services, Mental Health and Aged Care.
My qualifications include: Graduate of the Australian Institute of Company Directors, Master of Arts, Master of Business Administration, Diploma of Quality Auditing, Certificate IV Building & Construction, Certificate IV Aged Care & Community Services, Lead Auditor Qualifications.
As an assessor I am privileged to work with organisations so they can provide the best …possible care to the individuals that they support. Working with the most vulnerable in our community requires perspective, commitment, and accountability from everyone involved and I am eager to contribute to that process. I have worked for a small sized service provider operating across the disability and aged care sectors for five years. During this time, I observed many facets of the service operations and gained a strong understanding of the importance of person-centred care. For the past two and half years I was responsible for quality management within the business. This introduction to quality encouraged me to pursue a career as an assessor. I hold a Bachelor of Behavioural Science (Psychology) and a Bachelor of Justice. I am proud to be part of the HDAA team to achieve great outcomes for vulnerable people.
I am passionate about upholding social justice principles and ensuring that there are effective… systems and processes in place to ensure quality care and support for vulnerable people. I have enjoyed a 15-year career across various community services, such as youth, homelessness, family intervention, domestic violence, and within the court system. A large part of my career has incorporated investigating and assessing risk and working alongside people impacted by complex issues such as intergenerational trauma. I strongly believe in person-centred approaches and early intervention for individuals who are socio-economically disadvantaged. I hold a Bachelor of Social Science and a Graduate Diploma in Teaching. I am proud to be part of the HDAA team, ensuring that vulnerable people are heard and supported to live safe and satisfying lives.
Lead Assessor & Consumer Technical Expert
My life experience accessing support services drives me… to ensure others accessing support are receiving high quality assistance. I have lived experience of disability and previously worked as a supported employee in an Australian Disability Enterprise. I also accessed assistance from Disability Employment Services to find work in the open labour market.
I have extensive knowledge and experience across the human services sector, having worked for service providers and the Department of Social Services (DSS), along with supporting various community organisations in a voluntary capacity. I worked for Centrelink as a Disability Support Officer and State Disability Program Advisor and moved on to work for DSS in senior positions including Assistant National Director and relief National Director in the Disability Employment Assistance area. I am well versed in Quality Management Systems having previously held responsibility for Disability Employment and Enterprise Services Quality Assurance nationally. I was also a member of the JAS-ANZ Accreditation Review Panel.
I hold a Master of Business Administration and Doctor of Business Administration degrees.
What drives me is that the assessor role is underpinned by philosophical concepts that … are important to me: truth, justice and freedom. I like the brainwork of collecting, organising, analysing and reporting qualitative data and human experiences, combining creative thinking and problem solving with a growth mindset. In my last job role as a physiotherapist, my exit interview involved me listing my perceived gaps in the organisation’s culture and systems. My supervisor took it really well and thanked me for the feedback. I realise now that that’s when I decided to become an auditor!
For the past ten years I have been performing quality evaluations of disability service organisations based in Western Australia. At DADAA (Disability in the Arts, Disadvantage in the Arts, from 2006-2018), I did research on the impacts of creative participation and cultural inclusion for people with disability. I started my career as a physiotherapist working with children and young people with disability from 1993-2009.
I hold a Bachelor of Science (Physiotherapy), Masters of Public Health and Lead Auditor certificates.
I view assessing as a learning opportunity to work in partnership with human service… organisations to identify improvements and to build systems to protect and safeguard vulnerable people from harm; deliver consistently high-quality services and retain high performing staff. My aim is to add value to human service organisations through the assessment process.
I have experience in a range of complex fields in human services including child protection, disability and homelessness, working with at risk children, families and young people. I have worked within the government, private and not for profit sectors and have extensive experience in recruitment, business development and quality management.
I am currently working in a Quality and Risk Management role for a registered NDIS provider south of Brisbane who specialises in supporting participants with a psychosocial disability.
My qualifications include: Bachelor of Social Work; Member of Australian Association of Social Workers; Diploma of Quality Auditing; and Cert IV in Workplace Training and Assessment.
I am passionate about providing quality support to positively impact those that I work with.… I believe that every touch point during the certification process can ultimately lead to a better assessment experience and my hope for better lives for vulnerable people.
My introduction to quality systems and certification began in the energy and mining sector. Providing administration support to the Quality, Safety and Environment department I had a focus on document control, intranet management and audit support. I have an extensive background in administration support and a strong focus on attention to detail and believe in getting the little things right while still seeing the bigger picture.
My qualifications include a Bachelor of Social Science (Psychology), HSS Auditor training, the NDIS Commissions training on the Practice Standards and Lead Auditor qualifications.
I have previously worked as a Program Leader supporting a team, as well as clients in the Human Services Standards (VIC), ISO 9001:2015, the National Standards for Disability Services including under the DES/SES scheme, the NDIS Practice Standards and the National Standards for Mental Health Services. I am incredibly proud to have a current focus specifically within the NDIS, to support quality outcomes for people with a disability.
Reporting & Systems Manager
Since I was young, I’ve been driven by a sense of equality and social justice and…in leveling the playing field for people in vulnerable positions. I find joy in reading assessment reports where it is so clear that our clients are striving to get the best results for their own clients, no matter what it takes for them to do so, and the untold benefits that this can bring for the people they work for.
I spent my first two years at HDAA working with the NDIS team and assisting to coordinate and plan assessments for all types of service providers throughout the country. In this time, I developed an interest in governance, quality management, process improvement and business analytics, and in my current role I work on improving our systems and maintaining our business intelligence reporting dashboard.
I have a Bachelor of Social Science and a Master of Public Health, and have also completed the Lead Auditor training.
I pride myself on respectfully and honestly engaging with each and every person I work with… and hope to be part of positive change through all connections I make. I work within a strengths-based and collaborative approach and have an unwavering commitment to being a positive change agent within community organisations and care services. I am passionate about delivering high level certification audit services enabling organisations to obtain knowledge and benefits from their system certification.
I have an extensive background in child development and trauma informed care and over 20 years industry experience in child protection, out of home care and disability services at all levels from on the ground to executive management and business development. I am passionate about prevention and early intervention for vulnerable people.
I also work as an independent assessor who ensures permanency options for children in out of home care at a national level and as an Operations Manager for a national child protection related service which involves assessment and consultancy; staff development and mentoring, coaching and delivering training.
I am a Lead assessor for NDIS, HSS, HSQF, NSDS and ISO 9001. Other qualifications I hold include a Bachelor of Social Work; Diploma in Quality Auditing; Certificate IV in Training and Assessment; and membership of AASW.
My drive to be an assessor is a commitment to always try to make a difference by building… on my experience in a variety of roles within the human services sector to support service providers to continually improve their services through their experience of the assessment process.
I have over 35 years’ experience in human services, initially as a psychologist in the disability services sector working in government and non-government organisations providing services to children, adults and their families. I have also worked in senior policy and managerial roles within various government departments and agencies undertaking policy and program development in human services portfolio areas, including early childhood, education, disability services, childcare, child safety and healthy ageing and older people.
I have been an assessor for nearly 10 years and am qualified and experienced in assessing providers against a range of quality standards, including ISO 9001, National Standards for Disability Services, Human Services Quality Standards (community, child safety and mental health) and the NDIS Practice Standards. I have also worked as a quality assessor with the Commonwealth Government’s residential aged care accreditation process.
I am a qualified Lead Assessor and certified with Exemplar Global, an external body providing independent certification of auditors. I have a Bachelor of Arts Degree and Graduate Diploma in Psychology.
At the heart of everything I do is my commitment to improving the lives of our most vulnerable… community members. I use a strengths-based assessment approach and believe that collaboration is an essential part of the quality improvement process. I have over 30 years experience in corporate and clinical governance and have worked with multiple health accreditation and certification standards. As a past senior quality manager, I understand the pressures that face services and consumers before and during assessments. I am a trained mediator and critical care registered nurse and have coordinated quality assessments in a variety of services such as: Disability; Child Protection and Families; Domestic and Family Violence, Homelessness; Mental Health; Aged Care and Tertiary Level Hospitals. My qualifications include: Lead Auditor Certificate; Master Health Services Management and Ba. Bus – Human Resource Management.
I am a passionate assessor and quality advocate, driven to support organisations to strategically … integrate quality into business as usual and ensure customers receive high quality and safe services.
I have worked as an assessor for over ten years and held a number of quality positions in health and human services organisations.
I own a quality business and am the author of DECIDE | DESIGN | DELEGATE – the three-step guide to implementing quality.
I enjoy the challenge of auditing, of having a blank page and learning about an organisation, their… staff, the programs they provide and the people they support. I am continually amazed and inspired by the people I meet, staff, managers and clients/participants; in fact my favourite part of any audit is meeting with the clients/participants. I enjoy the travel, no day or site is ever the same.
Since 2000 I have worked in disability services in a range of programs in direct support and managerial roles with service providers, and have also worked for government, most recently Disability Services, WA. I transitioned into to training, and then to quality and compliance.
I own an RTO and provide consultancy services to disability service providers in WA.
Client Services Officer
I enjoy working with quality management and compliance systems and ensuring that… policies and procedures are in place to meet the requirements of organisations and their clients. I believe accreditation provides organisations with confidence in their processes and identifies opportunities for continuous improvement.
I have a background in quality assurance in the manufacturing industry – with experience in auditing of quality management systems, interpreting and applying legislation and standards, ensuring policies and procedures meet requirements, and performing desk audits and document reviews. I have also experienced ‘the other side’ of auditing being an audit participant for a variety of certification systems.
I have a Diploma of Quality Auditing, Bachelor of Science, and a Graduate Diploma in Information Management and Systems.
I love working alongside and adding value to the wonderful organisations I get to connect… with. Together and collaboratively our passion, skills and commitment help shape, provide hope and support vulnerable people to make real choices and gain fulfilment every day. That’s what drives me.
Since the early 80s I have supported and worked with people with a disability and mental unwellness in various capacities. Initially I as a Registered Nurse in clinical settings then moving into managerial roles in supported employment and independent living services and management roles in the non-government sector running programs in areas of employment and training resulting in the successful placement of people with disabilities, disadvantaged people and ex-offenders. I have 10 years’ experience in Quality Assurance within Oil and Gas covering audits compliance and governance. For the past 10 years I have undertaken evaluations for the Mental Health Commission in Perth.
I am part of the Beyond Blue Voices, run a small food business and cook for homeless groups and homeless events. When time permits, I am a Citizen Advocate in the NDIS and Mental Health space.
I have Lead Auditor Qualifications and work standards including ISO 9001:2015; NDIS Practice Standards; and the National Standards for Mental Health Services.
Being an assessor means that I am contributing to the sector to assist organisations to… demonstrate compliance but also to be more proactive in establishing quality services for their clients.
My background in the Human Services sector directly relates to auditing Registered Training Organisations for the training they are providing to staff. I have 15 years’ experience assessing compliance against the Standards for RTOs 2015.
I am the Director of a Registered Training Organisation which delivers accredited training in the Training and Assessment Sector, Business and Community Services sectors. Other services include consulting to Registered Training Organisations to assist them in establishing and maintaining compliance, development of learning and assessment resources and providing Professional Development Sessions to Trainers and Assessors.
It gives me great satisfaction to work with organisations that are passionate about client… outcomes and utilising funding in innovative ways to achieve enhanced outcomes for people, as well as their children, to break the cycle of intergenerational disadvantage. I enjoy the challenge of working with service providers, to understand their internal mechanisms, their reporting lines and processes and how they fit into a collective effort across their networks.
Client safety, quality service and outcomes are important to me. I have a rich background in the human service sector in regional and remote areas and a strong understanding and empathy for social disadvantage, particularly in Aboriginal Communities.
I commenced my career in housing and held a range of positions. I have worked in project management and also as a Board Member (and Policy Council Member) of a Homelessness peak body in NSW. I have developed and delivered a training package for women with direct experience of financial abuse and project managed several constructions including SDA developments. I was contracted to DHHS as an Agency Performance and Systems Support Advisor onboarding new NDIS providers.
Through my consultancy business I work with providers to build their capacity to develop policies, systems and management processes.
My qualifications include Diploma of Quality Auditing, Cert IV in Social Housing and Cert IV Training and Assessment.
I have always worked in customer focussed roles and enjoy being able to assist clients… to achieve their accreditation goals while making improvements along the way that not only makes their job easier, but also contributes to providing safe and quality services to their patients and clients. I enjoy working with originations at different stages of their accreditation journey and assisting them to understand how various standards may apply to them, and more importantly, how the standards can help them to achieve better outcomes. I work with a wonderful group of assessors who are always sharing their experience and knowledge, which contributes to the guidance and information I pass onto clients.
I have a background in IT support in an Occupational Health setting that blended into document control, Intranet management and quality co-ordination roles including internal auditing. Having worked in both public and private organisations I have been on both sides of the accreditation process which hopefully helps me provide a better all-round service.
Stewart has over 30 years’ experience in child and family welfare, primarily in… youth work, non-statutory child protection and out-of-home care. He holds a PhD in Social Work, a Master of Social Science (Counselling), Bachelor of Arts, Bachelor of Ministry, and a Diploma of Missiology. Stewart has presented papers at numerous state, national and international conferences, and conducted workshops across Australia about his work, and has also published in a number of journals and written practice frameworks and organisational monographs. His research and practice interests over many years have included quality practice in out-of-home care settings, the needs of children and young people in care, best practice for caring for children with challenging behaviours, supervision and team development in not-for-profit community agencies, and organisational and program evaluation. He is passionately committed to ensuring that vulnerable children, young people and their families experience the best possible outcomes in their lives as they engage with and are supported by the human services sector.
Lead Assessor & Technical Expert
I am passionate about supporting vulnerable people and find fulfillment in assessing… human services across Australia and have continually strived to make a difference to peoples’ lives.
I have spent my working life being employed in human services. I began my career as a primary school teacher in New Zealand, became an academic, and then worked in teacher education in literacy learning. I followed research interests by working in early years school curriculum, evaluation of community services and finally quality auditing.
I am an experienced assessor of Licensed Child Safety Services, Disability Services and Community Services In Queensland (HSQS) and Child, Youth and Family Services, Disability Services and Housing and Homelessness services in Victoria (HSS), Disability Services (NDIS Practice Standards) and Diagnostic Imaging Accreditation Scheme (DIAS).
I hold a Doctor of Philosophy, Masters, and Bachelor of Education, and Graduate Diploma in Literacy studies. I live on Joodoburri country (Bribie Island) and pay respect to traditional owners, and elders past, present, and future.
I am passionate about quality management and focused on system improvements,… particularly in sectors that support vulnerable people.
I have background in business management, as well as emergency veterinary nursing and education support. I have worked in management positions in the allied health sector, where I have had a strong focus on quality management, policy and procedure development, and maintaining regulatory requirements.
I hold a Bachelor of Business Management, Certificate IV in Veterinary Nursing, Certificate III in Education Support, and Lead Auditor Qualifications.
My interests are in assisting to achieve quality systems that are well integrated into, and add… value to, service delivery. I believe this can ultimately create better experiences for both customers and the staff who deliver their services.
I have extensive experience across health, disability, education and community services sectors mostly in the non-government arena. Initially an allied health clinician, I have held senior and executive roles with responsibility for operational delivery, business development and quality.
I am an Executive Manager of Quality and Safeguarding at a disability service in WA, a role that continues to strengthen my expertise by affording me further opportunity to implement quality and safeguarding systems in disability services including supported independent living, community supports, support coordination, behaviour support and therapy.
I have qualifications in speech pathology, health services management and quality auditing and previously provided executive consultancy services to providers in aged care, disability, community health and welfare services.