To achieve HDAA’s goals and the goals of our clients, we must leverage our incredible people. This is who they are.
Amie Hancock - Program Support
Amie’s career to date has focused on the healthcare sector including experience in private and public hospitals and over four years’ working as an Enrolled Nurse in aged care services. Amie has also developed strong administrative skills which combined with her caring approach create an ideal skill set for the Program Support Officer role.
Amie is proud to be a part of HDAA and is currently providing support and assistance to day procedure services and dental practices in scope of the National Safety and Quality Health Service Standards (NSQHSS), mental health services completing assessment to the National Standards for Mental Health Services (NSMHS) and a variety of health care services undergoing desktop assessment to the Diagnostic Imaging Accreditation Scheme (DIAS). Amie holds a Diploma of Nursing and is a registered practitioner with AHPRA.
Anthea Jackson – Lead Assessor
Anthea holds a Masters of Social Work and post graduate qualifications in human resource management. She has worked in the health, housing and human services sectors in both government and not for profit contexts for many years. Her experience includes direct service delivery within child and family health, specialist housing services, child safety and early intervention, out of home care, early childhood and disability services. She also has many years’ experience managing multifaceted services at both an operational and strategic level and as an active participant on not-for-profit Boards.
Anthea assesses health and human service organisations to a range of standards including the National Mental Health Standards, the Human Service Standards in Victoria and NDIS Practice Standards.
Cheryl de Blaquiere – Lead Assessor
(Master of Commerce; Diploma of Governance; Diploma of Quality Auditing; Exemplar Global QMS Lead Auditor; Teaching English as a Second Language (TESL) particularly Business English).
Cheryl has experience with a broad spectrum of non-profit services and is currently the Governance Manager at a large inner Melbourne community health centre. Governance and Financial Accounting are key arenas that are underpinned by Cheryl’s qualifications with her corporate expertise being complemented through extensive experience as a qualified Lead Assessor. Cheryl provides assessments for community services, disability services and human services organisations to the HSS, ECIS, ISO 9001, NSDS and HSQS quality frameworks and standards requirements. Cheryl values the ethos of Quality Auditing and the opportunity it provides to support organisations in continuous improvement.
Christine McPhee – Program Support
Christine has a high customer service focus and is dedicated to supporting HDAA clients by actively listening, responding and anticipating queries and concerns with respect, empathy and patience. Christine provides support to assessors and service providers throughout the assessment journey with the coordination, planning and finalisation of assessments to the NDIS Practice Standards.
Christine holds a Cert III in Business and has extensive experience in Administration Support, eLearning Development, Training and Quality Coordination. She also has a background in participating in and coordinating Internal Audits in the product sector.
Claire Bailey – Program Support
Claire has worked for a range of community service and employment agencies in administration support and case management. Her most recent role was providing administration support to a team of Audiologists in an allied health practice. Claire has strong customer service and administration skills, with an eye for detail and good problem solving abilities.
Claire’s role focuses primarily on providing support to assessors and service providers throughout the assessment process by assisting with coordination, planning and finalising assessments. Claire is currently studying a Diploma of Community Services (Case Management) in order to maximise her professional development.
David Hamer – Managing Director
(Master of Management, Post Graduate Diploma Rehabilitation, Post Graduate Diploma of Business Administration, Bachelor of Arts, Certificate in Teaching, Lead Auditor Certificate)
David has worked with health and human services throughout his vocational life. He has provided services directly to people with disabilities and has worked as a disability services advocate. He has also worked as a case management team manager and at government level as a senior operations policy manager. Some years ago David worked with a large American health insurance agency with responsibility for developing and implementing injury management programs. David has over a decade’s experience leading two conformity assessment bodies which have specialised in health accreditation and human services certification. Throughout that time he has personally completed assessments of health and human services; including disability services, medical training, aged care, advocacy services, and so on. David currently leads the HDAA team and is genuinely passionate in working with the great people in HDAA to genuinely help organisations provide services that lead to better lives. David has a number of tertiary qualifications, including in management, business administration, rehabilitation, teaching, as well as in auditing.
Dawn Skidmore – Lead Assessor
With an MBA and MSc, Dawn commenced her career as a nurse then physiotherapist before progressing into safety and quality positions including as a Program Manager at the Modernisation Agency where Dawn worked on numerous service initiatives and with the Kings Fund. As Associate Director of the National Leadership and Innovation Agency, Dawn undertook assessments and oversaw organisational change. She then worked with the highest profile health improvement program with the UK Government on NHS organisations and the Healthcare Commission on NHS Annual Health Checks for NHS organisations and ISO 9001.
A graduate of the Australian Institute of Company Directors and professional with a strong understanding of corporate governance, coupled with current knowledge of regulatory and compliance requirements. Dawn has undertaken consultancy, assessments and auditing in the health and human services sectors in the UK and Australia. She is a quality lead auditor with experience in a variety of standards and schemes including but not limited to ISO 9001:2015; HSQF; HSS Victoria; NSDS; NT Safeguarding Framework, National Standards for Quality and Safety in Health care Services; Australian Community Industry Standards; and NDIS Practice Standards.
Deborah Graham – Assessor
Deborah has 42 years’ nursing experience in acute medical, trauma and aged care, management roles include Health and Safety Representative, Return to Work Coordinator and for the past 10 years part of the Safety and Quality management team.
Deborah has worked with regional and rural hospitals and day surgeries to provide assessments to the NSQHSS and worked with disability and human services for assessments to ISO 9001:2015 and other Standards.
Deborah enjoys being an Assessor and has continued to build experience by supporting organisations through assessment activity. Deborah holds qualifications to assess: NSQHSS second edition, ISO 9001:2015, ISO 45001:2018, ISO/DIS 45001:2016, and the NDIS Practice Standards and continues to increase the range of Standards she works with.
George Elliott – Lead Assessor
George has extensive experience in leadership and organisational development in both the private and community service sectors. He has a strong commitment to the analysis and ongoing improvement of non-government service organisations. He has demonstrated this through senior management positions and through his leadership of a national peak body. The primary focus of his career has been on the shaping and improvement of organisations and in-service development and is committed to the operation of organisations and service delivery within a quality management framework. With a Dip Bus (Quality Auditing) he has more than 30 years of management experience in provision of services for people with disabilities including at a national level and has worked with governments at the most senior levels.
Over the last few years George has worked with a variety of organisations to assist them in developing meaningful evaluation frameworks. Much of this work has been based on the identification of incremental improvement of qualitative outcomes. George assesses to ISO 9001, the National Standards for Disability Service Standards for Disability Employment Services, the Human Services Standards in Victoria and the NDIS Practice Standards
Georgia Banks – Program Support
Georgia is an enthusiastic and motivated Program Support Officer who is excited to apply her organisation and time management skills to her role with HDAA. Georgia has completed a Certificate 3 in Business Administration which provided her with her core knowledge of customer service and corporate administration.
Georgia’s skills and experience enable an excellent level of support with close attention to detail, facilitating a smooth assessment journey for service providers. Georgia is currently working with the Human Services Queensland team and provides support to assessors and service providers regarding planning, coordination and financial administration of assessments to a range of Quality Standards.
Jane Nunn – Program Support
Jane has a passion for quality management and efficiency in organizational process design. Jane’s extensive experience as a senior administrator and finance officer as well as working in occupational health and safety has provided a robust foundation to support service providers and assessors by coordinating assessments and associated logistics. Jane has worked within the banking sector, in public sector and private commercial organizations and for over 10 years with a not for profit human service organization, specialising in aged care, giving Jane a deeper understanding of service provision and management.
Jane holds a Cert III in Financial Services and has completed the Human Services Quality Standards assessor awareness training and the NDIS Commissions training for the Practice Standards.
Janet Davidson McGown – Director Assessor Performance
Janet has an extensive background working in health and human services, initially in clinical settings as a Registered Nurse and Midwife and later as a senior staff member within statutory bodies charged with improving the quality and safety of healthcare in Queensland and overseeing the management of consumer complaints.
As a qualified Assessor Janet has gained a wide range of experience within both the Health and Human Services sectors, assessing organisations against a variety of standards and schemes including ISO 9001:2015, the Human Services Quality Standards (QLD) for disability services, child placement services and community services; the National Standards for Disability Services, the Northern Territory Safeguarding and Quality Framework with disability services, the Attendant Care Industry Standards, the National Standards for Quality and Safety in Health Care Services and the NDIS Commissions Practice Standards.
Janet has a strong sense of social justice, a passion for engaging with a diverse range of people and groups and the proven ability to rapidly understand the context of an organisation and work collaboratively with staff and all people involved.
Jill O’Brien – Lead Assessor
Graduate Certificate Leadership and Management; Graduate Diploma in Management; Bachelor of Health Science in Nursing
Jill has over 30 years experience in the health sector. During her career Jill held senior executive positions including extensive experience as a Director of Nursing in rural/regional settings. Jill brings expertise in organisational change management, risk management, updating and implementing clinical processes for a digital environment, quality management for excellence and innovative problem solving.
Since undertaking the role as a qualified assessor Jill has gained comprehensive experience in assessing health and community organisations against the National Safety and Quality in HealthCare Services Standard, National Standards for Mental Health Services and ISO:9001:2015. Jill has also successfully completed the NDIS Commissions training for assessors providing Verification and Certification to the NDIS Practice Standards. Jill has a passion to usitilise her experience and expertise to facilitate organisations to achieve quality excellence.
Jim Mackenzie – Lead Assessor
Jim is an accomplished lead assessor and highly experienced quality management professional who has worked for a range of organizations from Not for Profits to global corporates across various sectors. He is currently the Quality Manager for a Melbourne based, not for profit, disability service provider and has considerable experience assessing health, community, disability and human services organisations. Jim combines a Medical Science background with a passion for improving businesses and extensive experience in the development, deployment, auditing, integration and improvement of management systems and quality frameworks. Jim is a qualified Six Sigma Black Belt. Jim assesses to: NDIS Practice Standards, ISO 9001:2015, Human Services Standards (Vic), Early Childhood Intervention Standards (Vic), the Human Services Quality Standards (QLD), NSDS, the NT Quality and Safeguarding Framework, Occupational Health and Safety Management Systems and Environmental Management Systems.
Judy Addison – Lead Assessor
Judy provides assessments in health and human services for certification, to a range of quality standards. Judy has completed a Lead Assessor qualification for ISO 9001, mandatory assessor training program on the HHS to assess in the Victorian disability, community, children, youth and family sectors; assessor training for the Disability Employment and Enterprise Scheme and for the NDIS practice Standards. In addition Judy works with health organisations for accreditation to the National Safety & Quality In Healthcare Services Standards.
Prior to assessing with HDAA, Judy used her people skills to help stakeholders engage with continuous quality improvement and assist organisations to develop their quality management systems. Judy has a background in nursing and holds a Graduate Diploma Education, BA Hons, Diploma Management and Quality Management System lead auditor qualifications.
Julie-Ann Douglas – Assessor
Julie-Ann is a Registered Nurse with over 25 years’ experience in various roles (including as a Clinical Nurse). Amongst other areas, she has extensive experience in Oncology, Palliative Care, Neonatal Intensive Care and in the Community. Outside of nursing, she has coordinated 80 volunteers for an organisation who support Foster Carers and Foster Children, through a literacy and numeracy based mentoring program. She has also served as a Board member of an international development organisation with focus on disadvantaged people groups.
Julie-Ann has participated in internal and third-party audits of regional hospitals as part of the National Safety and Quality Health Standards and conducts DIAS assessments for diagnostic imaging and dental practices. Julie-Ann believes very strongly in helping the wider community, in providing opportunities and empowering individuals to achieve the best outcomes.
Julie Hall – Assessor
With over 36 years of nursing experience Julie has a multitude and diverse range of clinical skills, experience and knowledge. A previous Quality Manager for a regional South Australian hospital, aged care and dental service, a position she held for over 15 years, Julie was responsible for developing, maintaining and updating systems to comply with the National Safety & Quality Health Service Standards, ISO 9001standards and Aged Care Standards.
Her passion for quality, sharing knowledge and ideas, saw her progression into assessing in 2014, where she dedicated time to both assessing and her role in Quality Management. This provided Julie with a strong working knowledge of health care accreditation frameworks and quality improvement, as well as a unique understanding of both the assessor and client role, and the importance of working together with the common goal of providing high quality care.
Julie assesses organisations to a range of standards against the National Safety & Quality Health Service Standards, ISO 9001:2015, National Standards for Mental Health Services and the National Disability Insurance Scheme Practice Standards.
Kathy Rees – Lead Assessor/Technical Expert
(Current PhD candidate; Master of Organisational Development & Training; Bachelor of Social Science (double majors in Human Resource Management & Counselling); Diploma of Training & Assessment; Certificate IV Training & Assessment; Lead Auditor qualifications).
As a longstanding auditor and assessor, Kathy Rees brings her wide-ranging experience with directing and managing companies and services in the disability and human service sectors into her work. She is not interested in a standard ‘tick box’ audit or assessment; instead, her passion is in strengthening the ‘back of house’ functions of the organisation so that it is better equipped to meet the needs of its customers, regardless of who they are or what they require. Kathy uses her knowledge and experience to work with organisations that aim to meet – and exceed – the Human Service Quality Standards, NDIS Standards as well as ISO 9001:2015. This approach extends her own experience in preparing for audits for her RTO as well as the service she had for her disabled daughter for over twenty years. Kathy is an avid researcher and project manager who believes that humour, optimism and stewardship actively contribute towards a strongly placed community sector.
Kellie Buckley – Program Support
Kellie’s career to date has involved working within various administration roles in the compliance sector. As a certified Fire Safety Advisor, Kellie worked with organisations to meet their fire and safety legislative requirements. Kellie’s roles have included assisting with employer’s internal compliance and maintenance of quality systems, developing her knowledge and understanding of various standards including ISO 9001.
Kellie is a Program Support Officer with the Human Services Victoria team and works across a range of quality standards to provide support to assessors and service providers with the planning and coordination of assessment and financial administration. Kellie is passionate about understanding each client service to provide a truly individualised and supportive service and guide people through the assessment process.
Leanda Syme - Assessor
Leanda has over 30 years experience working within the disability sector as a service provider and consultant. Leanda has post graduate qualifications in psychology and education and is a Registered Psychologist with AHPRA and a member of the Australian Institute of Company Directors.
Leanda has specific expertise in designing and conducting stakeholder consultations and has consulted with more than 15,000 people with disability, their families and carers, about the quality of services; extensive experience in developing and delivering training including leadership programs for people with disability and the development and delivery of approved audit personnel training for disability auditors (evaluators/monitors) for Australian, Victorian and Western Australian governments; and has audited/evaluated the quality of a range of disability services to various State and National Standards since 1997. Standards Leanda currently provides assessments to the NDIS Practice Standards, the National Standards for Disability Services and DIAS.
Leanda is passionate about social justice and developing the capacity of individuals and organisations to achieve better outcomes for themselves and their communities.
Lisa Esaias – Program Leader
Lisa supports the effective administration and coordination of assessment and certification programs and is the Program Leader for our human services providers. Lisa holds a Bachelor of Behavioural Science, Certificate in Business, Diploma in Human Resource Management and Lead Auditor qualifications.
Lisa has considerable experience in administration; including in the travel, education and banking sectors. Within HDAA, Lisa plays an important part in ensuring the effective administration of the assessment programs and working with service providers to streamline multiple accreditation or certification requirements and provide insight to the practicalities and efficiencies of combining assessment activity. Lisa is well versed in the procedural requirements of several assessment programs including the Human Services Quality Standards (QLD), Human Service Standards (VIC), NDIS Practice Standards, ISO 9001:2015, and the National Standards for Disability Services for Disability Employment Services.
Marc Gehrmann – Program Leader
Marc has extensive experience working with health and human services, engaging collaboratively with both government and non-government organisations in areas such as research and evaluation of programs and policies, strategic planning, and program development. Marc holds an Honours Degree in Psychology, a Graduate Certificate in Health Industry Management, and is currently working towards his Masters. Marc has Lead Auditor Qualifications and assesses organisations against various standards, including the Human Services Quality Standards (QLD), ISO 9001:2015, the NDIS Practice Standards, and the National Standards for Mental Health Services.
Marc is passionate about working collaboratively with organisations delivering health and human services to help improve the lives of vulnerable people. He has a strong interest in the areas of mental health and suicide prevention. Prior to joining HDAA, Marc managed a national evaluation of Australia’s largest suicide bereavement service which provides important support to people who have lost a loved one to suicide. His work has been published in both the grey and academic literature.
Maria Wiechers – Lead Assessor
Maria holds a Master of Arts; Master of Business Administration; Diploma of Quality Auditing; Certificate IV Aged Care & Community Services; Certificate IV Building & Construction and has her Lead Auditor Qualifications.
Maria has over 25 years of experience in Governance and Management of public and private sector organisations including Disability Services, Aged Care and Mental Health with Councils, Local Government, NFPs, NGOs and Communities. Maria commenced her career as a Project, Product and Financial Manager in a corporate environment in organisational change, knowledge management, business transformation and performance improvement (Balanced Scorecard). Maria gained valuable insight into the NDIS, working as a Consultant and Planner with the NDIS, following a period working as a Case Manager in Disability Services, Mental Health and Aged Care.
Maria takes a positive approach to assessing Health and Human Services organisations to a range of standards including: ISO 9001:2015, NDIS Practice Standards, Department of Health & Human Service Standards (DHSS), Human Service Quality Framework (HSQF), National Standards for Disability Services (NSDS), Disability Employment and Enterprise Services Standards (DES/SES).
Mary Barram – Lead Assessor
Mary has extensive experience in the human services sector in both the government and non-government sectors. She has worked with particular focus on the development of community services and with funded programs in the areas of women’s services, health, homelessness, youth affairs and child safety. Mary’s career highlights include supporting the roll-out and evaluation of the Which Way You Mob project in North Queensland. This project funded indigenous organisations to implement their own community development strategies to support at-risk Aboriginal and Torres Strait Islander young people and managing the state-wide Youth Support Coordinator program.
Mary has been an assessor of disability, child safety and community services for over 10 years. She is a member of the Australian Institute of Company Directors and has experience as an executive member of a number of NGO Boards.
Mary currently provides assessments relating to the Queensland Human Services Quality Framework (HSQF), and the National Disability Service Standards. Mary is committed to using the assessment process as a tool for organisational development, enabling organisations to provide optimal services to their clients.
Michael Wilson – Lead Assessor/Technical Expert
Michael has extensive knowledge and experience across the human services sector, having worked for service providers and the Department of Social Services (DSS), along with supporting various community organisations in a voluntary capacity. Michael worked for Centrelink as a Disability Support Officer and State Disability Program Advisor, and moved on to work for DSS in senior positions including Assistant National Director and relief National Director in the Disability Employment Assistance area. Michael is well versed in Quality Management Systems having previously held responsibility for Disability Employment and Enterprise Services Quality Assurance nationally. He was also a member of the JAS-ANZ Accreditation Review Panel.
Michael has lived experience of disability and has previously worked as a supported employee in an Australian Disability Enterprise. He also accessed assistance to find work in the open labour market from Disability Employment Services. Michael is a qualified and experienced Assessor of the National Standards for Disability Services, ISO 9001 and the Human Services Quality Standards. Michael holds a Master of Business Administration and Doctor of Business Administration degrees.
Natalie Georgeff - Assessor in Training
Natalie has worked in the disability sector for over 25 years. First as a Physiotherapist, providing therapy support and equipment to individuals with disability, and then moving into the evaluation space, after gaining a Masters of Public Health in 2009.
Since 2010, Natalie has worked as an independent quality assessor, performing quality evaluations of disability service organisations based in Western Australia, against the National Standards for Disability Services and Quality Management Framework. She is also the lead evaluator at DADAA (Disability in the Arts, Disadvantage in the Arts), with vast experience in researching the impacts of creative participation and cultural inclusion for people with disability.
Natalie has a keen and ongoing interest in in designing and implementing evaluation and research projects. In particular, using qualitative methodologies to understand the lived experiences of people with disability, and evaluation as a tool for empowerment, advocacy, continuous improvement and evidence-based policy development.
Nicola Agnew – Program Leader
Nicola has an extensive background in administration support and executive assistance; including in government, education and the energy and mining sectors. She also has experience in workplace rehabilitation services, managing the return to work for injured employee’s.
Nicola holds a Bachelor of Social Science (Psychology) and is passionate about providing quality support to positively impact those she works with. In her role as Program Leader for HDAA, Nicola provides support to service providers and assessors with the coordination and planning of assessments and with post assessment activity. Nicola has successfully completed the HSS Auditor training and the NDIS Commissions training on the Practice Standards, giving an in-depth understanding of the schemes to benefit the support provided to clients and assessment teams.
Penny Halpin – Business Development Manager
Penny has experience working for various community and mental health organisations, both directly and indirectly supporting clients, and has developed considerable knowledge and experience in coordinating NDIS certification and verification audits. In her current role as Business Development Manager, Penny is focused on enhancing client experience, facilitating transformational change within the operations of HDAA, and leading continuous improvement activities throughout the organisation.
Penny holds a Bachelor of Social Science (Development) and a Master of Public Health (Health Promotion), and has also completed her Lead Auditor training.
Peta Miller – Lead Assessor
Peta Miller is a qualified professional with over 20 years industry experience in child protection, out of home care and disability services.
A significant part of Peta’s career was spent with Family and Community Services (FaCS), in a child protection capacity and then in management roles, within the disability, family and support services sector. Most recently, Peta has undertaken a challenging role in business development and executive leadership at Northside Community Forum, which is focused on disability and aged care and is also currently working in contract positions within the child, disability and family services industry specialising in governance and assessments. Peta has also been integral in establishing an LGBTI working group for professionals working within the aged care sector in the Northern Sydney area.
Peta holds a Bachelor of Social Work degree as well as a Certificate IV in Training and Assessment and has experience working with various Quality and Safeguarding verification, certification and accreditation frameworks.
Peter Jensen – Lead Assessor
Peter has worked in the health and human services sectors for over 35 years, initially as a registered psychologist in the disability services sector working in both government and non-government organisations providing professional services to children and adults and their families. Subsequently, Peter worked in senior roles within various government departments and agencies undertaking policy and program development in the human services, education and early childhood sectors, including disability services, child care, child protection, healthy ageing and education.
Peter is qualified as a Lead Assessor and has achieved broad experience with assessing service providers against a range of quality standards assessment programs, including ISO 9001, National Standards for Disability Services, Human Services Quality Standards for community services, child safety services, mental health services and National Disability Insurance Scheme Practice Standards. Peter has also worked as a quality assessor in the residential aged care accreditation process.
Peter is motivated to work as an assessor to support the continuous improvement of services to people who use disability, health and community services.
Rachael Pallenberg - Assessor
Rachael has been working in accreditation and quality improvement since 2005. She has a background in working in community service organisations mainly working in family violence and sexual assault support services and prevention programs, as well as drug and alcohol and mental health services. She has held a number of Quality Management roles, and has had a long career as a Consultant in quality and risk management with a focus on preparing organisations for accreditation, developing and implementing frameworks and systems for risk management, legislative compliance, knowledge management, governance and continuous quality improvement. She is an active Board member and enjoys mentoring and capacity building.
Rachael holds a number of tertiary qualifications including Bachelor of Arts (Social Sciences), Bachelor of Arts with Professional Honours in Human Service Practice, Graduate Diploma in Business (Governance), Diploma of Quality Auditing, Certificate IV Workplace Training and Assessment and a Graduate Diploma in Counselling. She is currently studying a Masters of Leadership in Health and Human Services.
Rebecca Bradshaw – Lead Assessor
Rebecca’s passion for quality systems development, implementation and evaluation within community services is demonstrated by her experience across a range of quality management roles. Rebecca’s experience working with community health and disability services has allowed her to focus on successfully developing, implementing and auditing Quality Systems. Rebecca has achieved qualifications in Nursing and Health Studies, social science and health management as well as completed ISO Lead Auditor training and the mandatory training for the Department of Human Service Standards and NDIS. Rebecca works with health and human services for assessment and certification to a range of quality standards.
Robyn DeJong – Lead Assessor
Robyn’s diverse experience in human services includes direct support, program planning, funding, training and management. Robyn was recently engaged by the Department of Communities, Disability Services of Western Australia (DS) as the Quality Coordinator of the Learning and Development Branch and she is currently a member of the Panel of Evaluators with the DS.
Her practical assessment and evaluation experience includes Department of Health and Human Services Standards (HSS), National Standards Disability Services (NSDS), ISO 9001:2015 Quality Management Systems, National Standards for Mental Health Services (NSMHS), NDIS Practice Standards and Standards for Registered Training Organisations 2015. Robyn is also an experienced trainer and assessor who designs, develops and delivers accredited training within the Vocational Education and Training (VET) industry in the community services, business and training and assessment packages.
Samantha Kenn – Program Support
Sam’s training in nursing and experience working as a Pathology Collector for some years has provide a strong foundation and understanding of a variety of health services and the underlying systems and regulations required to deliver safe and quality care.
Working in administration in the corporate and real-estate sectors, Sam has gained extensive experience providing professional, positive and responsive customer support, developing efficient and effective systems and ensure their appropriate use for continued improvement of businesses core processes.
Sam is dedicated to working with service providers in a collaborative and meaningful process that will support each providers vision and ultimately add to the goal to use audit and assessment to progress and develop quality services to in turn create the potential for “better lives”.
Scott Douglas – Lead Assessor
Scott has over 25 years’ experience in middle and senior manager roles in various Human Service organisations across government and non-government sectors. He has served various Boards and was co-founder and President of an overseas aid organisation, Life Aid International. As well as auditing Scott has extensive experience in quality management, project and program design, implementation, monitoring and evaluation of Australian Aboriginal and Torres Strait Islander communities and overseas.
Scott’s area of assessment expertise and experience are in Disability Services, Child Protection, Child and Family Services, Alcohol and Drugs, Employment Services and ISO 9001:2015 in all states and territories of Australia and Papua New Guinea. (Master of Community and International Development; Graduate Certificate of Management; Diploma of Quality Auditing; Certificate IV Training & Assessment: Lead Assessor qualifications). Scott is a registered Lead Assessor under the International Register for Certified Auditor (IRCA)
Sherri Makepeace – Assessor
Sherri has almost 20 years’ experience in the Human Services Sector, including in NSW and Victoria. Sherri’s broad experience includes homelessness; women’s services and policy. Sherri holds qualifications in Project Management, Cert IV Social Housing, Cert IV Training and Education and a Diploma of Lead Auditing. Sherri is excited to continue a lifelong career in the human services sector through assessing organisations to applicable Standards. Sherri is committed to working with people in a collaborative and strengths-based way and views each assessment as an opportunity to both work with an organisation to continually improve services and at the same time learn about innovative practices as they emerge within the human services sector.
Sonia Serong – Program Leader
Sonia has many years’ experience working in public and private health service companies as an internal auditor and quality coordinator responsible for aligning organisations’ IT systems with ISO 9001. Sonia enjoys roles that are customer focused and has worked for several years providing support to health practices undertaking certification and accreditation to quality standards. With a significant degree of IT skill, Sonia is able to provide an added depth to supporting clients using internet based systems such as HDAA’s onTrack for DIAS and Dental.
As a Program Leader Sonia leads the coordination of health assessments provided by HDAA including with the NSMHS, NSQHSS in Dental, Day Procedure and Community Health Care settings and provides support and assessments for DIAS practices.
Sue Findlay - Assessor
Sue has over 35 years’ experience in the human services sector, primarily in NSW, but more recently encompassing national operational experience while working in an executive role for a national NGO. Sue has had oversight of, and managed the delivery of services in the Disability, Child Protection/Out of Home Care, Aged Care and Community Transport sectors. Sue’s experience covers community development, program planning, program delivery, contract management, organisational management and development, and consultation at local and regional levels. Sue has held executive management and leadership positions with state-wide and national responsibilities.
Sue holds a number of short course qualifications in Public Sector, Strategic, Financial and Project Management. As well Sue has a undertaken a NSW Public Sector Executive Development Program and is a graduate of the Social Leadership Australia program run by the Benevolent Society.
Suzanne Le Huray – General Manager
Suzanne has considerable leadership and management experience of health and human services project management and health promotion program management. Suzanne has managed research in randomised control trials on behaviour change and has acted as an advisor to a governmental strategy group for health promotion design.Suzanne has also provided extensive consultancy to primary care service development and assessment systems and Standards in both Australia and New Zealand.
Suzanne’s current position includes maintaining a clear understanding of HDAA’s core areas of business and changes in the sectors effecting service providers HDAA work with and the relevant Standards and schemes. THis, along with a passion for maximising people’s potential, Suzanne has led the development of staff training guidelines for a national organisation and has lectured to post graduate medical students and continues to support HDAA people with training and professional development guidance.
As a qualified assessor Suzanne has provided assessments to community services and for the Diagnostic Imaging Accreditation Scheme. Having also completed the mandatory assessor training for the HSS(Vic), HSQS (Qld) and the NDIS Commissions training for the Practice Standards. Suzanne also maintains HDAA’s accreditation and quality management systems and provides reviews and certification decisions for health and human services assessments.
Terrence O’Brien – Lead Assessor/Technical Expert
Terrence holds a Doctor of Philosophy and Master and Bachelor of Education. He has extensive experience in evaluation and research in the areas of government-funded community services, including evaluating services for Aboriginal and Torres Strait Islander families, working in Indigenous communities and managing an evaluation unit for the Queensland Department of Communities, Child Safety, and Disability Services. Terrence has spent several years working as an early childhood teacher and in teacher education and curriculum research. Terrence’s experience in leading teams in program and project development include community and stakeholder consultation. He has a demonstrated ability to communicate effectively with people with disability, their families, carers and has an awareness of disability consumer’s perspective having over 7 years’ experience in the disability sector as an assessor of disability services.
Terrence also has experience as an assessor of Licensed Child Safety Services, Disability Services and Community Services under the HSQF in Queensland and with Child, Youth and Family Services, Disability Services and Housings and Homelessness services with the HSS in Victoria, the NSW DSS, the National Standards for Disability Services for TPV and the NT Quality & Safeguarding Framework.