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The LSPN or Location Specific Practice Number is the unique six-digit number given to practices by Medicare Australia when the diagnostic imaging equipment was registered (one enrollment must be completed for each LSPN).

A rating system used for each of the service standards.

A service type outlet is the unit of the funded agency that delivers a particular CSTDA service type at or from a discrete location. If a funded agency provides, say, both accommodation support and respite services, it is counted as two service type outlets. Similarly, if an agency is funded to provide more than one accommodation support service type (for example, group homes and attendant care) then it is providing (and is usually separately funded for) two different service types, that is, there are two service type outlets for the funded agency.

A second-party assessment provided by service users, their families or carers, to provide feedback on whether the service provider’s performance and service delivery comply with the Queensland Disability Service Standards.

A service user is a person with a disability or a family member or carer of a person with a disability, who receives a CSTDA- funded service.

Service type is the support activity which the service type outlet has been funded to provide under the CSTDA. The CSTDA National Minimum Data Set (CSTDA NMDS) classifies services according to service type. The service type classification groups services into seven categories (known as service groups): accommodation support; community support; community access; respite; employment; advocacy, information and alternative forms of communication; and other support services. Within each of these categories there are subcategories.

These can be:
1. Accommodation services.
2. Community support.
3. Community access.
4. Respite.
5. Advocacy, information and print disability.
6. Other support.

A service receiving recurrent funding under the Disability Services Act 1992 (Qld) (or as amended); or the Commonwealth State/Territory Disability Agreement (CSTDA).

A service is a support activity delivered to a service user, in accordance with the Commonwealth State and Territories Disability Agreement (CSTDA). Services within the scope of the DSQS are those for which recurrent funding has been provided by DSQ operating under the CSTDA.

Internal assessment in consultation with service users, staff and other stakeholders, as applicable, to determine whether the service providers performance and delivery comply with the Queensland Disability Service Standards.

A working document that is used by service providers to identify and record signposts and evidence examples specific to the service type and/or outlet being assessed.

Internal assessment in consultation with service users, staff and other stakeholders, as applicable, to determine whether the service providers performance and delivery comply with the Queensland Disability Service Standards.

As defined by DSQ regional boundaries.

The system used to rate conformity of a service provider.

Comprise the Queensland Disability Service Standards and their service standard indicators

Privacy Act 1988 as amended 2000; and the eleven (11) privacy principles associated with the Act.

The Disability Services Act 1992 (Qld) defines a person with a disability as follows:

1) This Act applies to a person with a disability

(a) that is attributable to an intellectual, psychiatric, cognitive, neurological, sensory or physical impairment or a combination of impairments; and
(b) that results in

(i) a substantial reduction of the person’s capacity for communication, social interaction, learning or mobility; and
(ii) the person needing support.

2) The disability must be permanent or likely to be permanent.

3) The disability may be, or may not be, of a chronic episodic nature.

Opportunity for positive feedback or suggested improvement to be included within the continual improvement plan.

Evidence or allegations of a serious health, safety or abuse risk, financial impropriety and/or professional misconduct.

The requirements of an indicator associated with a Queensland Disability Service Standard are not fully met, or the outcome is only partly effective.

The requirements of a service standard indicator associated with a Queensland Disability Service Standard are not met, or the outcome is ineffective; or there are more than two nonconforming indicators within a standard; or there are more than two nonconforming standards across the ten standards.

An annual audit to assess whether the service provider’s activities as described in the documented management system, are functioning effectively and continuing to meet the requirements of the Queensland Disability Service Standards. Also defined as a component part of Follow-up Review.

An audit conducted by, or on behalf of, a service provider, by persons free from responsibility for the activities being audited; as the basis for the service providers self-declaration of conformity, or for management review or other internal purposes.

All documentation, records and data in either hard copy or electronic format that are applicable to the management, administration, operation and service performance or delivery of a service provider.

A document that provides the details of the service to be provided to a service user, as amended from time to time.

A rating system used for each of the service standard indicators.

Activities planned and implemented as a result of nonconformists being raised, suggested improvements from service user feedback, or outcomes from management reviews. These are documented in the continual improvement plan or its equivalent.

A funded agency is an organisation that delivers one or more service types (service type outlets). Funded agencies are usually legal entities. Where a funded agency operates only one service type outlet, the service type outlet and the funded agency are the same entity.

Maintenance auditing or progress reporting required subsequent to an audit.

Disability Services Queensland.

Recurring activity to increase the ability to fulfill requirements. Note: the process of establishing objectives and finding opportunities for improvement is a continual process, through the use of audit findings and audit conclusions; analysis of data; management reviews or other means; and generally leads to corrective or preventative action.

The requirements of the Service Standard Indicator are met (refer to Rating Scale definition).

A member of the audit team who is either a person with a disability within the meaning of the Disability Services Act 1992 (Qld), or who has experience as a service user of a disability support service; or a family member, guardian or carer of such a person.

A working document that is used by service providers to identify and record signposts and evidence examples specific to the service type and/or outlet being assessed.