Program Information And Resources

Standard Terms and Conditions

To download HDAA’s Standard Terms and Conditions document, please click here or click on the terms and conditions image to the left.

If you have any questions regarding the terms and conditions in this document, please contact us using the contact details shown here.

Scheme schedules and requirements 

The following documents include an outline of the schemes core requirements, including your obligations in preparing for assessment, sampling information, and other relevant information and forms part of Your Proposal and contract with us. 

Disability Employment Services and Supported Employment Services (DES/SES) scheme requirements

Human Services Quality Framework (HSQF) scheme requirements

Human Services Scheme (HSS) scheme requirements

 ISO 9001:2015 (QMS) scheme requirements 

National Safety and Quality In Health Care Services Standards (NSQHSS) scheme requirements

National Standards for Mental Health Services (NSMHS) scheme requirements

NDIS Approved Quality Auditor (Certification) scheme requirements

NDIS Approved Quality Auditor (Verification) scheme requirements

Program Resources

NDIS Certification and Verification Resources

We've collected the most useful content for NDIS (National Disability Insurance Scheme) certification and verification so that you can make informed decisions.

If you need further guidance, please contact us.

Employment Services

The following resources may be useful as you prepare for your NSDS assessment:

For more information:

Looking for a Certified Provider?

DES/SES Service providers certified to the NSDS by HDAA are available on the JAS-ANZ register at this link.

ISO 9001:2015 Resources

ISO 9001:2015 – release of the revised standards

Looking for a Certified Provider?
HDAA certified organisations are granted the use of the HDAA Mark which can be used on physical material and electronic marketing. Your organisation will also be listed on the JAS-ANZ Public Register of Certified Organisations.

Dental Services

The Australian Commission on Safety and Quality in Health Care website has numerous resources and detail related to accreditation for dental practices.

Guide for Dental Practices (Version 3, Nov 2015)

Contact us for a copy of our self assessment system designed for dental practices to NSQHS Standards 1-6.

Human Services Queensland Resources (HSQF)

To help you get a head start on your HSQS assessment, we’ve collated the most important and useful resources. 

An explanation of HDAA’s process and a supportive approach is here.

Below are links to resources used by the Department of Communities, Disability Services and Seniors, the Department of Child Safety, Youth and Women (the Departments) and Queensland Health for service providers certified to the HSQS.

The following resources may also be useful in preparing for your HSQS assessment:

Looking for a HSQS Certified Provider?

Service providers Certified to the HSQF by HDAA and other certification bodies can be viewed on the JAS-ANZ register here.

Victorian Human Services Standards Resources (HSS)

HSS Scheme Requirements - these requirements form part of our contract with client service providers.

The Department of Health and Human Services (DHHS) provides on their website the necessary policy, procedures and forms for disability and community services providers who are registered or wish to become registered. These resources are regularly updated.

Information for providers about HSS is on the DHHS website and can be accessed here. This includes:

  • Human Services Standards policy.
  • Human Services Standards evidence guide and resource tool.
  • Human Services Standards self-assessment tool.
  • Staff, volunteer, carer and client file audit tools.
  • Standards and Regulation Unit updates.
  • Registration requirements for community services.
  • Registration requirements for disability service providers.

National Standards for Health (NSQHS) Resources

The Australian Commission on Safety and Quality in Health Care (ACSQHC) has produced a number of Fact Sheets related to the assessment process.

NSQHS Standards advisories are here.

  • These advisories cover updates to the Standards and assessment related matters.

NSQHS Standards Fact sheets are here.

  • These fact sheets provide; details of assessment requirements, guidance on assessment preparation and further information related to the clinical and organisational requirements of the Standards.

The above resources are very useful in helping health service organisations align their patient safety and quality improvement programs using the framework of the NSQHS Standards.

If you want more information than that provided in the advisories and fact sheets, the Commission has a NSQHS Standards Advice Centre with the following contact details.

Diagnostic Imaging (DIAS) Resources

The Department of Health has a comprehensive set of guidance materials to assist Practices complete an application for accreditation to the Diagnostic Imaging Accreditation Scheme (DIAS) standards. The guidance materials include detailed information on each standard explaining what is required, references to State and Territory legislation and templates that practices can adopt to produce the evidence required to meet the Standards. HDAA strongly endorses these guidance materials and word templates for practices seeking support with preparing for accreditation.

Use this link to access the DIAS Standards 2015.

Use this link for the DIAS User Guide and templates (updated April 2020) for practices requiring accreditation and links to a number of templates can be accessed from the link above to DoH’s website.

Department of Health scheme updates and information:

Looking for a Certified Provider?

Service providers accredited by HDAA at this link.