National Disability Insurance Scheme (NDIS)

Our Experience


HDAA is an Approved Quality Auditor for the NDIS Practice Standards

HDAA is approved by the NDIS Quality and Safeguards Commission as a “Quality Auditor” to assess disability services to the NDIS Practice Standards.

HDAA can provide both Verification and Certification assessments to the NDIS Practice Standards. Our approval by the Commission is on the basis of our existing JAS-ANZ accreditation and our long experience of providing quality assessments for disability services throughout Australia to other disability and human services  standards and frameworks (State based and Commonwealth programs).  Our experience means we bring a wealth of knowledge, insight and competence to your assessment.

Information regarding the NDIS Practice Standards and accompanying NDIS Rules (Summary) is now available.

The NDIS Rules and Practice Standards now apply to NSW and SA, (all other States and Territories will continue to require service providers to meet the relevant State based quality frameworks until the State/Territory fully transitions to the NDIS in 2019, or 2020 for WA).

The NDIS Rules and Guidelines can be used to start understanding the Standards, the assessment process and other requirements for registration. Different services will take slightly different pathways through assessment (Verification and Certification) which is an essential component of your registration as a NDIS provider.

How the NDIS Practice Standards are assessed

The Practice Standards are made up of Core Standards and a number of supplementary Modules. There are four Core Standards each with a number of criteria and indicators. There are also five registration groups that have additional specific Modules.

Certification: Service providers identified for a Certification assessment must meet the Core Standards. In addition, service providers registered for classes of support that have a specific module (see below) will need to complete the Core Standards AND the relevant specific Module/s.

Verification: Service providers who are required to complete Verification need only be assessed to one Module. Verification is generally conducted as a desktop (off-site) assessment. However, if a service provider is registered to provide some supports in scope of Certification and some in scope of Verification, the service assessment will be conducted as an on-site Certification for all classes of support the service provider is registered for.

The Core Standards:

  1. Rights of participants and responsibilities of providers
  2. Provider governance and operational management
  3. Provision of Supports
  4. Support provision environment

Registration Groups with specific Modules:

  • Module 1: High intensity daily personal activities
  • Module 2: Specialist behaviour support
  • Module 2A: Implementing behaviour support plans
  • Module 3: Early childhood supports
  • Module 4: Specialised support coordination
  • Module 5: Specialist disability accommodation

Note, all services who use restrictive practices will be required to complete Module 2A in addition to the Core Standards and any other modules that apply based on the registration groups requirements.

Use this table to identify which modules and the method of assessment that may apply to your organisation. Once you register with the NDIS Commission the modules and method of assessment will be reconfirmed on a “Scope of Audit” document generated by your application to register.

Program Details

Methods of assessment – Verification and Certification

We have taken the detail from the NDIS (Provider Registration and Practice Standards) Rules 17 May 2018 and highlighted clearly how to determine the method of assessment and modules that will apply to your organisation.

  • The method of assessment (Verification or Certification) is based partly on what type of organisation you are (a Sole Trader/Partnership, or a Body Corporate or public service i.e. local council).
  • The parts, or “modules” of the Practice Standards that you will be assessed to depend mainly on which registration groups you provide, or intend to provide.

Review the table showing organisation type and registration groups to determine how you will likely be assessed (Verification or Certification) and which modules of the Practice Standards will apply to you.

Detail of the Practice Standards, the criteria and indicators for each module are shown in the  NDIS Practice Standards document at this link.

Once you are registered with the NDIS Commission you can send us your “Scope of Audit” document to provide a free, non obligation, proposal showing the method of assessment, duration and indicative costs.

Assessment Details

An assessment to the NDIS Practice Standards will vary in length both in terms of preparing for assessment, the method of assessment and for Certification, the duration on site based on the size of your service (number of sites), and the number of additional modules (triggered by the types of Registration Groups that you applied for).

Which ever method of assessment applies the process starts with you completing a “Self Assessment”. The Commission provides a template in your registration portal for you to complete.

For a Verification assessment you will need to share your completed Self Assessment with us. We will conduct your Verification assessment by reviewing the Self Assessment on line via the Commissions System (your portal). The Report of your Verification assessment and any actions you need to complete will be uploaded into the online system.

An initial Certification Assessment is made up of two stages:

  • Stage 1 – you provide your completed self assessment to us for review along with evidence documents (such as polices and procedures). Following review we send you a Stage 1 Report and then start planning your Stage 2 assessment with you.
  • Stage 2 – our assessors visit your head office and a number of sites where you provide services. Our assessors will review further documents, records, files, talk with participants, staff, management, Boards and Stakeholders. Following the assessment visit a Stage 2 Report will be prepared and sent to you as draft for your feedback. Once we have your feedback the report will be finalised and sent to the Commission with a recommendation, or not, to Certify your organisation. The Commission provides the Certification decision.

The assessment methodology, requirement, activities and sampling are all conducted to the NDIS Quality Auditor Guidelines as is required of Approved Quality Auditors.


HDAA chart of NDIS assessment methods and corresponding modules to be assessed.

NSW and SA

NDIS Approved Quality Auditors Scheme Guidelines (April 2019)

NDIS Provider Registration and Practice Standards (May 2018)

NDIS Quality Indicator Guidelines (May 2018)

NDIS Commission Rules (Summary)

All other States and Territories
As State and Territories have slightly different requirements there are a variety of resources below, each is specific to the area it is listed under and should not be read as applying other States or Territories or nationwide.

The Standards and Frameworks that currently require independent assessments are:
NT – Service providers are required to complete independent assessment to the Northern Territory Quality and Safeguarding Framework. NOTE: HDAA is currently the sole agency authorised by the NTG to provide assessments to this Framework. https://nt.gov.au/wellbeing/disability-services/ndis
QLD – Services that require independent assessment to the Human Services Quality Standards (HSQS) is described in the Framework .https://www.communities.qld.gov.au/resources/dcdss/industry-partners/funding-grants/hsqf/framework.pdf 
TAS – The Quality and Safety Standards Framework for Tasmania’s DHHS Funded Community Sector Organisations. Under the Framework, CSOs can nominate which standards they will use, including the option of the National Standards for Disability Services (NSDS).

VIC – Services are required to register as a Disability Services with DHHS and then meet The Department of Health and Human Services Standards (DHHSS or known as “HSS”)
WA – Service providers are required to join the Disability Services Provider Panel (DSPP) then will require independent assessment to the National Standards for Disability Services (NSDS).