About us

Our Work

What we’re about

Our objective is that our assessment services contribute to making the lives of people who use health and human services better.

With many years of experience, we know delivering safe services that enhance people’s well-being is not easy; that it requires resilience and consistent concerted effort. So, our approach is to always work alongside you and provide the support you need. We aim to identify improvements that strengthen your organisation and make the services you deliver better, building on the good work that’s already being done.

We take a positive, constructive approach when it comes to assessment, focusing on your organisation’s development.

Our work and approach
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Our aspiration is to build Better lives from stronger organisations

We are here to ~

  • Contribute to outcomes that result in better lives for people who access services.
  • Help organisations get stronger and perform better.

In realising our aspiration for better lives from stronger organisations, our focus is necessarily on people.

Our people work with people in organisations to deliver services and enhance the well-being of people who need support. We believe that to realise better lives from stronger organisations we need to work supportively and constructively together.

What we’re here to do

We’re here to ~

  • Enable better outcomes for people who use services.
  • Contribute to building stronger organisations.
  • Support and promote organisational resilience, good governance and operational excellence.
  • Operate efficiently, delivering the service and support required for you to have full confidence in the assessment process, ensuring as a client you receive good value.
Specialist assessment services

HDAA is a specialist provider of assessment services for human and health services organisations. We focus on health and human services and we have been part of the evolution and development of related standards and assessment methodologies in Australia for over a decade.

We provide certification, accreditation and verification assessment services across a wide range of Federal and State related standards, associated with quality management systems, the NDIS and more. HDAA is accredited by the Joint Accreditation System of Australia and New Zealand (JAS-ANZ) and the International Society for Quality in Health Care (ISQua) and is registered with Federal and State governments as an approved assessment provider.

HDAA is also a leading provider of National Disability Insurance Scheme (NDIS) assessments.

Our assessment expertise and capabilities include assessments to the following standards:

  • NDIS Practice Standards
  • National Standards for Disability Services.
  • Human services Quality Standards (Queensland).
  • Human Services Standards (Victoria).
  • ISO 9001:2015.
  • National Safety and Quality Health Service Standards.
  • National Standards for Mental Health Services.
  • Victorian Early Childhood Intervention Standards.
  • NT Quality & Safeguarding Framework.
  • Diagnostic Imaging Accreditation Scheme Practice Accreditation Standards.

We complete assessments for other programmes as well.

With the range of programs and standards we cover, you can “bundle” your assessment needs with us, making the assessment process more efficient, cheaper, and also making life a little easier.

Many of the organisations we work with have moved from multiple assessments of differing standards to a single coordinated assessment.

Outstanding service that supports your assessment needs

Whether your organisation is embarking on your first assessment, needing to complete a mid-term assessment, or starting an assessment for recertification or reaccreditation purposes, we provide comprehensive support before, during and after your assessment. We work with you to scope your assessment and plan on-site visits. We are flexible in our scheduling when that’s necessary, and we make sure the assessment process is inclusive for people throughout your organisation.

The diagram below provides an overview of the steps that you go through as you progress through the accreditation and certification cycle. (Please click on the diagram to enlarge)

Our service promise

As your assessment partner, our Service Promise is to be better by being:

Supportive – working collaboratively with you as a colleague.

Expert – demonstrating a comprehensive knowledge of relevant standards and understanding the context of your operating environment.

Responsive – providing support quickly and efficiently, being easy to contact and flexible when organising and completing your assessment, and keeping to agreed timelines.

Ethical – maintaining the highest standards of integrity in our business relationship with you, and in our collection of evidence for assessment.

Developmental – demonstrating a commitment to support further development of your services for the benefit of people who use them. To continuously improve the services we provide, seeking feedback on our services and responding to that feedback.


All HDAA people shall:

  • act professionally and ethically, and report findings in an accurate, consistent and unbiased manner and in accordance with the requirements of this Scheme and NDIS Practice Standards;
  • adhere to the requirements of the Privacy Act 1988 (Cth), the Act and instruments, Competition and Consumer Act 2010 (Cth), Work Health and Safety Act 2011 (Cth) or equivalent Work Health & Safety legislation in the jurisdiction of the NDIS provider, and all other relevant legislation or regulations where applicable;
  • not promote or represent any business interests or any entity with which they have an interest or may have an interest while conducting audits;
  • not accept any inducement, commission or gift or any other benefit from any interested party whilst engaged to provide any auditing services to the provider;
  • not communicate false, erroneous or misleading information that may compromise the integrity of any audit;
  • not act in any way that would prejudice the reputation of the Commission or the approved quality auditor;
  • cooperate fully with any inquiry in the event of a complaint about their performance as an auditor or any alleged breach of this code;
  • accept that providers have the freedom to select and change their approved quality auditor and not to place any undue influence on providers when they are making a decision in this respect;
  • refrain from making any comments on any particular auditors or approved quality auditor;
  • respect participants’ rights during any interaction especially when assessing vulnerable populations.

In addition, our Assessors shall:

  • strive to increase the competence and prestige of auditors by continuing to develop their own auditing skills;
  • not misrepresent their own or any other individual’s qualifications, competence or experience nor undertake auditing work beyond the scope of their own qualifications knowledge and expertise;
  • not enter into any activity that may be in conflict with the best interests of the Commission or the approved quality auditor or that would prevent the performance of their duties in an objective manner.
Informative assessment reports

The quality of your assessment report is a key determinant of the value you get from an assessment and the organisational benefit your assessment provides.

An HDAA assessment report isn’t just a scorecard, it provides operational and strategic guidance based on a thorough review of evidence. Our reports have the depth of thought and comprehensiveness necessary to turn information into insight and support strategic and operational action. They provide you with a road map to improving service delivery and enhancing organisation performance.

Integrity, independence and impartiality

We place great importance on integrity, believing that reliable, objective assessments should always be a fair and balanced reflection of the evidence, never subject to bias or conflicts of interest.

An Impartiality Committee with fully independent members, periodically reviews our assessment practices. This committee provides confidence that our assessments have the highest level of integrity and impartiality, and that no considerations other than the evidence will affect the process of assessment. We also ensure our assessment related decision-making is consistent and impartial through the peer review of all reports and a collegiate feedback process.
You can find more information on the Impartiality Committee here