Improve quality and safety of your Digital Mental Health Services

June 2025

Digital tools that provide mental health support via online and mobile technologies are helping more people to reach out for help with anxiety, depression, and other mental health conditions. Digital mental health services increase accessibility by removing barriers like stigma, cost and location, allowing people to access support 24/7.

National Safety and Quality Digital Mental Health Standards

The National Safety and Quality Digital Mental Health (NSQDMH) Standards, developed by the Australian Commission on Safety and Quality in Health Care, are a nationally recognised framework aimed at improving the safety and quality of digital mental health services. These Standards focus on three core areas: clinical and technical safety, partnering with consumers and governance, leadership and culture. 

While implementing the NSQDMH Standards is voluntary, the digital mental health landscape is evolving rapidly, services are becoming more sophisticated, users more informed, and expectations higher. With greater reliance on digital tools, risks such as privacy breaches, unverified information, and inconsistent care also increase. 

Digital Mental Health Standards are helping shape this transformation by creating structure, accountability, and assurance in a space that was previously unregulated. These Standards help ensure that every click, conversation, and clinical decision made through a digital service is backed by evidence-based, ethical, and user-centred practice. The NSQDMH Standards accreditation process provides a trusted pathway for digital mental health providers to demonstrate their commitment to excellence, while protecting the people they serve. 

HDAA: Your Digital Mental Health Accreditation Partner

HDAA is a leading national human services and health care auditing and accreditation agency working across Australia, with experienced assessors based in all major states.

We are recognised as one of only four Digital Mental Health accreditation agencies approved to assess against the NSQDMH Standards, HDAA delivers trusted, independent NSQDMH audits to ensure organisations meet or exceed national requirements. 

With a strong presence in the human services and health sectors, HDAA offers accreditation and certification services across a broad range of programs, including: 

Why Accreditation Matters 

When a healthcare provider is accredited, it provides service users with assurance that the organisation is committed to delivering care that aligns with industry best practices and meet specific standards in providing a high level of care and prioritising patient safety and satisfaction. 

Digital mental health providers may choose to seek NSQDMH Standards accreditation to:

  • Demonstrate a high standard of care to service users , funders, and stakeholders.
  • Build trust and credibility in a competitive, rapidly expanding sector.
  • Comply with funding or contractual obligations.
  • Reduce risk through structured safety and quality systems.

Take the next step… 

Whether your organisation is a start-up platform or a long-established provider, HDAA can tailor the mental health accreditation process to suit your unique goals and challenges. With dedicated support, experienced assessors, and a collaborative approach, we ensure your journey to accreditation is both meaningful and achievable. 

Connect with HDAA today to learn how we can support your NSQDMH accreditation journey and help you raise the standard in digital mental health care. 

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